London Luggage Reviews 

2,673
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Consumers highlight the exceptionally fast shipping times, noting that orders consistently arrive promptly and in top condition. Buyers also appreciate the highly competitive pricing and the wonderful wide range of quality luggage options available. Shoppers frequently mention that navigating the online website is very easy and finding the right travel accessories is a breeze. Some reviewers were not happy with occasional shipping delays or rare instances where incorrect items were delivered. People noted that resolving these fulfillment mistakes sometimes required extra effort and additional communication with the support team.

What people talk about most

Product

People report positive experiences with product variety, quality, and pricing. Reviewers frequently mention... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be very satisfactory, consistently reporting competitive costs and great bargains... See more

Service

Users describe positive interactions with service, highlighting warm, helpful staff and prompt, efficient... See more

Order

Clients share positive opinions on order, noting that online purchasing is uncomplicated and the website is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more

Rated 5 out of 5 stars

Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more

Company replied

Rated 5 out of 5 stars

Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more

Rated 5 out of 5 stars

One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more

Company replied


Company details

  1. Travel & Vacation

Written by the company

London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,673)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Briggs & Riley @Work Backpack

I needed an urban style backpack with a main compartment a little taller than the norm and, after trying some other brands decided to pay the extra for a Briggs & Riley @Work Large Cargo pack. London Luggage tend to offer a 10% discount so I looked online but found they were out of stock. Undeterred I called the shop, spoke to Patrick the owner who promptly went and found the last one that was on the shop floor. He carefully checked it was the right model etc and then offered to put it aside for me to collect (they can't offer the same delivery service from the shop as they do for online orders which get packed and despatched from their warehouse). I collected the bag, obtained the 10% discount, and had a very enjoyable chat with Patrick whilst admiring his shop. First class service - oh, and the backpack is truly excellent, I made the right choice there.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Easy to order the suitcase I wanted and add personalisation letters.
There was a problem with the delivery entirely due to the courier. Melissa at London Luggage sorted out the problem for me and the suitcase was delivered 2 days later.
Excellent service

November 24, 2025
Rated 5 out of 5 stars

Very quick and professional service

Very quick and professional service. Case arrived well protected and in perfect condition

November 6, 2025
London Luggage logo

Reply from London Luggage

Hi,
Thank you for your 5 star review!
We're glad to hear you had a positive experience with us and your order arrived in perfect condition! Happy travels!
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Great to carry suits and shirts!

Very spacious and high quality garment bag. Large pockets to accommodate socks, neckties, underpants.

November 3, 2025
London Luggage logo

Reply from London Luggage

Hi Sergio,
Thank you for your 5 star review!
We're pleased to hear that you're happy with your new garment bag.
We hope it serves you well!
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Great customer service and prices.

Amazing company. Such great prices and amazing customer service. Recently dealt with an issue even though not of their making. Great freebie offers too to go with your order.

September 8, 2025
London Luggage logo

Reply from London Luggage

Hi,
Thank you for your kind 5 star review!
We're glad to hear you found our prices great and our customer services helpful, especially when resolving an issue. We're happy you enjoyed the freebies too! Thanks for your support.
Hope to see you again!
Kind regards,
London Luggage Team

Rated 4 out of 5 stars

Fair and Square company

Easy to navigate website, had the suitcase I wanted at a fair price - delivered quickly without hassle

October 17, 2025
London Luggage logo

Reply from London Luggage

Hi Paddy,
Thank you for your review!
We're pleased to hear you found our website easy to use and you got the suitcase you wanted at a a fair price. It's great to hear your delivery went smoothly.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Prompt

Prompt, accurate delivery

October 27, 2025
London Luggage logo

Reply from London Luggage

Hi James,
Thank you for your 5 star review!
We're pleased to hear your order arrived promptly and accurately. We appreciate your support.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Excellent product as described and very…

Excellent product as described and very quickly delivered

October 24, 2025
London Luggage logo

Reply from London Luggage

Hi,
Thank you for your 5 star review!
We're so pleased to hear that you're happy with your purchase and that your order arrived quickly. Thank you for your support.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Product as described

Product as described. Price very competitive. Quick delivery. Highly recommend

October 24, 2025
London Luggage logo

Reply from London Luggage

Hi Martin,
Thank you for your 5 star review!
We're so glad you're happy with your purchase and that your delivery was quick. We really appreciate your recommendation!
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Great service

Great price, great communication re order and delivery. Very quick delivery. Great service all round

October 24, 2025
London Luggage logo

Reply from London Luggage

Hi Paul,
Thank you for your kind 5 star review!
We're pleased to hear that you had a great overall experience with us.
Thank you for your support.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Excellent service from order and…

Excellent service from order and enquiries to the return I made

October 20, 2025
London Luggage logo

Reply from London Luggage

Hi Susan,
Thank you for your kind review!
We're really glad to hear you had a great experience from ordering to returning. If you need any anything else, we're always here to help.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Delightful service

A vast range of products are available and the website is easy to use allowing a good range of filtering. The ordering process was straightforward. I particularly like the speedy delivery service too. I had absolutely brilliant customer service when I needed to contact them. All in all great service and I recommend them to you.

October 22, 2025
London Luggage logo

Reply from London Luggage

Hi Cameron,
Thank you for your wonderful 5 star review!
We're really happy to hear you found our website easy to use and your order arrived quickly. It's great to know our customer service team could support you when needed, too. We truly appreciate your recommendation.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Perfect

Perfect. I got the bag I wanted at a great price. Approx 50% of the normal the cost during a sale and yes I confirmed that it was a genuinely good price before purchasing. It was delivered on schedule and overall the service was hassle free. Only issue is the bag is for commuting and every train is still having delays! :-)

October 21, 2025
London Luggage logo

Reply from London Luggage

Hi,
Thank you for your kind 5 star review!
We're glad to hear you found the bag you wanted at a great price and that the delivery went smoothly. Hopefully the trains start running on time soon so your commute is as hassle free like your shopping experience :)
Kind regards,
London Luggage Team

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