Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more
Company replied
Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more
One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more
Company replied
Company details
Written by the company
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Contact info
Pentonville Road 290, N1 9NR, London, United Kingdom
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product, great price.
Excellent product, very good price, delivered on time in perfect condition.
December 16, 2025
Very efficient service
Suitcase ordered and delivered next day.
Very efficient service. Also came with a free personalised luggage tag and a free umbrella.
December 12, 2025
Excellent Company
Excellent company to do business with.
Staff are so knowledgeable and helpful. Abbie went above and beyond to help me & it is so refreshing to receive excellent customer service these days.
Thank you. I will not hesitate to shop with you again & will highly recommend London Luggage.
December 11, 2025
Great shop - Highly Recommended
This is one of many cases I have bought and I am always impressed with the prices, speed of delivery and quality of purchase, My go to shop for any Briggs and Riley.
December 4, 2025
Don't buy Samsonite
Samsonite Essens is so appalling cheap and flimsy I actually thought it was fake. It broke on the second day of using and yes it has a warranty but guess what? I'm abroad
December 11, 2025
Great service
Great service. Good discounts. Fast delivery. No issues with delivery or product. Exact same service you would expect from Samsonite company.
December 9, 2025
Very please with the service provided
Very please with the service provided. My purchase was a great bargain. Thank you!
December 5, 2025
Quick, efficient delivery & great value
Quick, efficient delivery. Good value on a top brand…
November 27, 2025
A first time customer
am a first time customer; the customer service of London luggage co was great. very reachable and proficient.
would not hesitate to recommend them.
Many thanks.
December 4, 2025
There was supposed to be a free gift of…
There was supposed to be a free gift of an under chair bag with the purchase of TUMI bag.
this did not arrive.
very disappointing indeed.
December 2, 2025
Luggage bought for present
New luggage bought for a present.
Delivery on time and well packaged.
December 3, 2025
Great service
Great service. Suitcase was delivered promptly and then replaced due to a small mark on it. Abbie was super helpful and efficient. Kindly provided a free gift too. I would highly recommend buying products from this company.
November 24, 2025
Prices are really good which combined…
Prices are really good which combined with fast delivery and helpful staff on the phone. I can't recommend this company enough.
December 2, 2025
Great customer service
Great customer service, quick delivery and exceptional quality luggage! x
November 30, 2025
Great offer
Great offer, fast delivery, easy to purchase plus delivery within 2 days
November 24, 2025
The goods arrived in good time and were…
The goods arrived in good time and were in perfect order. The process was hassle free.
November 30, 2025
Great bag at a great price
Great bag at a great price. Good communication re slightly delayed delivery.
November 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.