Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more
Company replied
Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more
One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more
Company replied
Company details
Written by the company
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Contact info
Pentonville Road 290, N1 9NR, London, United Kingdom
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with my luggage.
Happy with my luggage.
But slightly disappointed with delayed delivery.
Other than that all good.
Kind regards,
Fazilah
March 30, 2026
Good price and very quick delivery
Good price and very quick delivery. Just what one wants.
March 24, 2026
Excellent service- good price and…
Excellent service- good price and delivery on time.
March 24, 2026
Good price and servicy
March 16, 2026
Very Great customer service
Ordered a Briggs and Riley bag, was delivered very promptly and the price was very competitive. However the customisation requested was not applied so i contacted customer support via email and they were very quick responding. Abbie was dealing with my issue and was very polite and quickly confirmed customisation was not applied as requested. She organised for a customised label to be sent with instructions how to fit it and even sent a free gift for the inconvenience. Very great customer service and will be shopping here again.
March 10, 2026
Disappointing Service.
They had a fault with the bag I ordered when they went to personalise it. I chased to see where it was and they had apparently sent an email previously (which I did not receive). You'd have thought a call may have followed given the issue with the bag.
Couldn't offer me a replacement as was out of stock, was unable to offer me a suitable alternative so I agreed to a refund.
Then took approx 1 week to receive the refund on PayPal - disappointing service all round, but not negligent.
March 19, 2026
The item never arrived
The item never arrived (it's been 2 weeks), and no contact was made.
After the purchase, I received a DPD tracking link, but no item has been shipped.
I am very confused because this was meant to be a trusted shop. I've tried to make contact and yet I have no responses. I'm trying to get my credit card to refund the purchase.
Now I am out of the country, and it is very difficult to resolve the issue.
I urge the shop to reach out to me
March 19, 2026
Excellent service and product.
March 18, 2026
Patrick went out of his way to help us…
Patrick went out of his way to help us on a Sunday afternoon, and even secured us a very good deal on a Victorinox cabin suitcase. The selection here is impressive, with a wide range of suitcases to choose from.
March 29, 2026
Unprompted review
Good price and service
I bought a Samsonite Proxis suitcase. London Luggage offered a good price. The suitcase arrived promptly, all good.
March 13, 2026
very speedy and the suitcase was just…
very speedy and the suitcase was just what we wanted, good quality and right size great delivery service thanks
March 10, 2026
they arrived on time undamaged
March 4, 2026
Good price, quick delivery and bonus luggage tag
This was the best price I could find for the particular Samsonite case that I was looking for and it arrived on time. Happy to recommend.
March 3, 2026
Ordering was easy,delivery was…
Ordering was easy,delivery was swift,accurate and trackable.
March 9, 2026
Right product delivered swiftly on time
February 25, 2026
Reply from London Luggage
Hi Tina,
Thank you for your kind review! We're happy to hear your order arrived on time and was exactly what you needed.
Kind regards,
London Luggage Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.