Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more
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Review summary
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Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more
Company replied
Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more
One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more
Company replied
Company details
Written by the company
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Contact info
Pentonville Road 290, N1 9NR, London, United Kingdom
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Always buy from online or the shop on…
Always buy from online or the shop on Grays Inn road where Patrick is always helpful and amazing.
March 4, 2026
Reply from London Luggage
Hi,
Thank you for your lovely review!
It means a lot to us that you choose to shop with us time and time again. We’ll be sure to pass your kind words on to Patrick he’ll be thrilled!
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Juliet,
Thank you for your kind review! We're glad you liked our selection and found our customer service helpful. We really appreciate your support!
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Mark,
Thank you for your feedback. We're pleased you had an excellent experience with us.
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Stephen,
Thank you for your kind review! We're glad you found our service helpful and quick. We really appreciate your support!
Kind regards,
London Luggage Team
Brilliant service and an amazing price…
Great case at a discounted price delivered the following day.
February 25, 2026
Reply from London Luggage
Hi Franco,
Thank you for the fantastic review! We're so pleased you found a great case at a brilliant price and that it arrived so quickly. We really appreciate your support!
Kind regards,
London Luggage Team
Exceptional service
Exceptional service, very competitive prices (and a free luggage tag which would have been £20 elsewhere).
Wouldn’t hesitate to recommend.
February 18, 2026
Reply from London Luggage
Hi,
Thank you so much for your amazing review! We're delighted you were happy with our service and pricing—and glad you liked the luggage tag too! We really appreciate your recommendation.
Kind regards,
London Luggage Team
Top marks for service and communications.
One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to-date and when the item could not be retrieved several alternatives or full refund were offered without delay. Top marks for service and communications.
February 24, 2026
Reply from London Luggage
Hi Mr Bagshaw,
Thank you so much for your kind words!
We’re sorry the delivery didn’t go to plan, but we’re really glad our team could help and keep you updated throughout.
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Alastair,
Thank you for your 5 star review!
We’re glad your order reached you quickly.
Kind regards,
London Luggage Team
Competitive pricing and very personable…
Competitive pricing and very personable when I visited their store in Kings Cross. When ordered I received the case the next day, very slick, thank you.
February 25, 2026
Reply from London Luggage
Hi Chris,
Thank you so much for your kind words! It was a pleasure having you in store, and we’re glad your order arrived quickly.
Kind regards,
London Luggage Team
Fantastic product which was delivered…
Fantastic product which was delivered in time.
February 23, 2026
Reply from London Luggage
Hi Juanita,
Thank you so much for your kind words!
We’re really glad you’re happy with the product and that it arrived on time. We truly appreciate your support and hope to serve you again soon.
Kind regards,
London Luggage Team
Very helpful
Very helpful, when I ordered incorrectly, they resolved with no issues
February 23, 2026
Reply from London Luggage
Hi Ed,
Thank you so much for your kind feedback!
We’re really glad we could help resolve things quickly for you.
Kind regards,
London Luggage Team
Fast and cheaper than anywhere else
Fast and cheaper than anywhere else !
I would recommend
February 15, 2026
Reply from London Luggage
Hi Sarah,
Thank you for the great review!
We’re so pleased you’re happy with both the speed and our prices. Your recommendation really means a lot thanks for your support!
Kind regards,
London Luggage Team
Ordered 2 bags to see which one was…
Ordered 2 bags to see which one was best for me. The delivery was quick and simple and the return very easy, will use them again.
February 13, 2026
Great Service
London Luggage hold a wide stock at good prices and give great sevice. What could be better?
February 17, 2026
Reply from London Luggage
Hi Terence,
Thank you for your kind review! We’re thrilled the process was quick and easy, and we’re excited to have you back as a customer. Your support means a lot to us!
Kind regards,
London Luggage Team
I would definitely use this company again
This is the second time that I have purchased from London Luggage. Their service was faultless both times and I received my cases the next day after ordered it. Both cases were a good price and well packaged.
February 10, 2026
Reply from London Luggage
Hi Sallyann,
Thank you so much for your continued support! We’re thrilled to hear that both your orders were smooth, that you were happy with the cases, and that everything arrived quickly. We look forward to serving you again soon!
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Sally,
Thank you for your kind review! We’re thrilled everything arrived quickly and that you’re happy with your order.
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Sukhbinder,
Thank you so much for your kind words! We’re thrilled you’re happy with our products, prices, and service.
Kind regards,
London Luggage Team
Reply from London Luggage
Hi Barbara,
Thank you for your kind words! We’re so glad you found our service efficient and that you’re happy with your suitcase.
Kind regards,
London Luggage Team
Outstanding team and service - thank you
Outstanding team and service. Purchased a high end Tumi bag online but had some delivery issues. Team very helpful and went well beyond to get the bag to me on time. Really impressed.
February 19, 2026
Unprompted review
Reply from London Luggage
Hi Alistair,
Thank you for your kind words! We’re delighted we could help get your Tumi bag to you on time and make the process smooth. Your feedback means a lot, and we’re thrilled you’re impressed with our team.
Kind regards,
London Luggage Team
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