Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more
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Company details
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London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
Contact info
Pentonville Road 290, N1 9NR, London, United Kingdom
- 02072678835
- info@londonluggage.co.uk
- www.londonluggage.co.uk
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Hasn’t replied to negative reviews
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Outstanding team and service - thank you
Outstanding team and service. Purchased a high end Tumi bag online but had some delivery issues. Team very helpful and went well beyond to get the bag to me on time. Really impressed.

Reply from London Luggage
Excellent customer service and speedy…
Excellent customer service and speedy delivery.

Reply from London Luggage
Badly Advertised
We purchased this luggage item as it was described as Easy Jet friendly, on reaching the gate we were charged £48 as it was deemed too large. We have complained with Easy Jet too but feel this is mis-advertised on your site.
Item as described and dispatched very…
Item as described and dispatched very promptly. Thankyou for excellent service.
The item ordered arrived on time and it…
The item ordered arrived on time and it was excatly as it appered on the website.
Delivery was quick.
Order was delivered to Portsmouth freight handler for shipment to Guernsey.
We recieved goods within 2 working days.
This enabled us to purchase from a company that does not ship dirrct to Guernsey.
Excellent service when there was a problem with delivery.
I ordered two Samsonite cases and they were exactly as described with a welcome discount.
Only one case was delivered on the expected date not the two I expected.
I emailed London Luggage who responded to me quickly, traced the missing case and had it delivered. Excellent service.
Super super quick delivery
Super super quick delivery.
If you got your old suitcase out and thought oh dear that’s not good, I really need a new one.
London Luggage are your best friend ever.
Next day delivery 5 Stars
Pp
A great choice of luggage to start with…
A great choice of luggage to start with and quick delivery to my home address. I’m pleased with the quality of my hold-all and its very much what I expected.
Excellent service
Excellent service, very quick delivery with for a great product, at a good price.
Full range of the product I was looking for. Competitive Price
They had the case I was after in the size and colourway I wanted. Price was competitive and sweetened by some promotional goodies. All good thank you.
Recommended
Good price, and quick delivery. I've purchased from them twice now and they are excellent...
Try being proactive
The case didn't arrive at the notified time. After a couple of days I rang to find out where the delivery was and they told me it had been damaged and they never sent it. Would have been nice to have been told!
Credited in full, which is why I gave them 2 stars, but a little proactivity would have been appreciated.
I wonder what would have happened had I not chased?
There was a delay to my shipment but…
There was a delay to my shipment but Abbie sorted it for me and the bag arrived before our holiday. A special thanks to Abbie. She is a real asset to your company.
Great service and quality products
Great service and quality products. I was a first time customer and was really impressed with the service and quick delivery.
Fantastic product at a good price
Fantastic product at a good price, was delivered quickly
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