London Luggage Reviews 

2,673
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers overwhelmingly had a great experience with this company. Consumers highlight the exceptionally fast shipping times, noting that orders consistently arrive promptly and in top condition. Buyers also appreciate the highly competitive pricing and the wonderful wide range of quality luggage options available. Shoppers frequently mention that navigating the online website is very easy and finding the right travel accessories is a breeze. Some reviewers were not happy with occasional shipping delays or rare instances where incorrect items were delivered. People noted that resolving these fulfillment mistakes sometimes required extra effort and additional communication with the support team.

What people talk about most

Product

People report positive experiences with product variety, quality, and pricing. Reviewers frequently mention... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be very satisfactory, consistently reporting competitive costs and great bargains... See more

Service

Users describe positive interactions with service, highlighting warm, helpful staff and prompt, efficient... See more

Order

Clients share positive opinions on order, noting that online purchasing is uncomplicated and the website is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online order from a real shop with real humans! Great service but backed up by real people answering the phone and dealing with any issues. If you’re in the market for a great travel bag or accessory... See more

Rated 5 out of 5 stars

Great store experience for 1st time visit to King Cross Store. Greeted warmly by Patrick. Given good recommendation n ended up with a very happy purchase. Great service by Patrick. Strongly reco... See more

Company replied

Rated 5 out of 5 stars

Popped into the London store on Friday - was served by lovely gent who turned out to be the founder of the business! They couldn't have been more helpful, found the backpack I was after, all dealt wit... See more

Rated 5 out of 5 stars

One only finds out how good (or bad) a company is when things go wrong. Delivery failure, not the fault of London Luggage, caused problems which the staff tackled very professionally, keeping me up-to... See more

Company replied


Company details

  1. Travel & Vacation

Written by the company

London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,673)

235 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding team and service - thank you

Outstanding team and service. Purchased a high end Tumi bag online but had some delivery issues. Team very helpful and went well beyond to get the bag to me on time. Really impressed.

February 19, 2026
Unprompted review
London Luggage logo

Reply from London Luggage

Hi Alistair,
Thank you for your kind words! We’re delighted we could help get your Tumi bag to you on time and make the process smooth. Your feedback means a lot, and we’re thrilled you’re impressed with our team.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Great service

February 8, 2026
London Luggage logo

Reply from London Luggage

Hi Paul,
Thank you for your kind words! We’re thrilled you’re happy with our service.
Kind regards,
London Luggage Team

Rated 5 out of 5 stars

Excellent customer service and speedy…

Excellent customer service and speedy delivery.

February 5, 2026
London Luggage logo

Reply from London Luggage

Hi,
Thank you for your kind words! We’re delighted you’re happy with our customer service and speedy delivery.
Kind regards,
London Luggage Team

Rated 1 out of 5 stars

Badly Advertised

We purchased this luggage item as it was described as Easy Jet friendly, on reaching the gate we were charged £48 as it was deemed too large. We have complained with Easy Jet too but feel this is mis-advertised on your site.

February 5, 2026
Rated 5 out of 5 stars

Delivery was quick.

Order was delivered to Portsmouth freight handler for shipment to Guernsey.
We recieved goods within 2 working days.
This enabled us to purchase from a company that does not ship dirrct to Guernsey.

January 22, 2026
Rated 5 out of 5 stars

Super super quick delivery

Super super quick delivery.
If you got your old suitcase out and thought oh dear that’s not good, I really need a new one.
London Luggage are your best friend ever.
Next day delivery 5 Stars

Pp

January 19, 2026
Rated 2 out of 5 stars

Try being proactive

The case didn't arrive at the notified time. After a couple of days I rang to find out where the delivery was and they told me it had been damaged and they never sent it. Would have been nice to have been told!
Credited in full, which is why I gave them 2 stars, but a little proactivity would have been appreciated.
I wonder what would have happened had I not chased?

January 9, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look