My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
First e sim worked. Purchased a new phone, got a replacement e sim and since then I am unable to send or recieve text messages. I cannot access banking or any other applications that send s... See more
Company replied
Can not scan my face, awful experience!!!! Tried 100 times and still it doesn’t recognize me. Please help me to register my SIM card, and to become part of your services, I payed two times already! Di... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.4
Poor
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lyca Mobile AT
Hi Danso Eric kwasi,
We're so happy to hear that you consider Lycamobile the best! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Payed every month by top up voucher…
Payed every month by top up voucher once used my bank card to top up as machine at shop was down then the next month they take 25 out of my account without my say so so having topped up by voucher it cost me 50 instead of 25....3 months on im still waiting for my money back in my account...took 5 weeks for them to reply to my email...I answered all questions I could about this transaction but still no money returned....I strongly advise anyone not to use this server you will be disappointed....im currently speaking to an ombudsman regarding this matter I know its only 25 but its not the point it was took from my account with no direct debit my say so or anything ....thieves
April 10, 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Chris,
Thank you for taking the time to share your experience with us.
To help us investigate your issue further, could you please provide your Lycamobile number, your registered email address, and the reference number? Kindly send these details to the email address provided below.
Once we receive the information, we will investigate the issue and get back to you as soon as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It's imposibble to finish registration
It's imposibble to finish registration, during the selfie phase. There is no manual comparation with my personal ID photo. So I cant use this sim card.
July 4, 2026
Reply from Lyca Mobile AT
Dear Lukas Nosek,
We are sorry to hear that you are facing difficulties completing the registration process during the selfie verification stage.
Please share your registered email address, and details of the issue via our private channel so we can check and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I'm being asked for a password even…
I'm being asked for a password even though I haven't set one.
July 4, 2026
Reply from Lyca Mobile AT
Dear Yusei,
We're sorry to hear that you're experiencing an issue with your Registration.
We've sent you an email regarding this issue. Please check your inbox as well as your spam/junk folder. If you haven't received it, please let us know, and we'll be happy to assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Dear Rundi,
We are sorry to hear that you are experiencing no reception with your registered SIM card.
In this casse we sent the email to regar5ding to this issue please check your inbox/spam folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
100gb bundle
I got 100gb of data, 3000mins(call and text time) 100gb for 9.99€ is very rare but I appreciate the gesture.
July 1, 2026
Reply from Lyca Mobile AT
Dear David,
We're so happy to hear you appreciate the value in our data and call package! We always aim to offer great deals.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I can’t register my ESIM
I paid ESIM and I can’t even register it.. it always some technical mistake..
July 1, 2026
Reply from Lyca Mobile AT
Dear Customer,
We are truly sorry to hear you're experiencing technical difficulties with your eSIM registration. Please share the error message via our private channel and this will help us to check and assist.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile AT
Dear Customer,
We appreciate you sharing your experience regarding the 5G service.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
We buy your esim and spend 1 hour to…
We buy your esim and spend 1 hour to register the new esim with all options of official documents (Austrian passport, Austrian ID, US driver license) but it does not work at all. The system does not accept any of these documents.
We try to call service center but it mention technical issue. We cannot reach them either.
This is really hopeless.
June 30, 2026
Reply from Lyca Mobile AT
Dear Thara,
We sincerely regret the difficulties you encountered while trying to register your eSIM and the frustration caused by the document verification process.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No Way to Purchase a Package Without Internet
If auto-renewal is disabled and the package expires, there is no way to buy a new package. There should be a USSD code so we can purchase a package without internet access.
June 30, 2026
Reply from Lyca Mobile AT
Dear Customer,
We appreciate you bringing this to our attention. We understand the frustration of not being able to renew a package without internet access. We are actively exploring options, including USSD codes, to improve the renewal process for our customers.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I order it so I could use the mobile…
I order it so I could use the mobile data while I was travelling. Unfortunately it doesn't let me register and says it was unsuccessful. Im not happy at all that I paid for nothing and Its useless
June 29, 2026
Reply from Lyca Mobile AT
Dear Tazyyan,
We are truly sorry to hear about the difficulties you experienced with activating the mobile data during your travels.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
My top- up has been charged 3x instead of 1x! Can't get in touch with anyone!!!
My top- up has been charged 3x and can't find any way to talk to anyone. Can only find the ' botchat'... which doesn't have my situation available. 1x taken automatically at 00:00 whereas I don't remember giving permission for autorenew (I leave at the end of this week for good)... And then 2x when I tried to renew that afternoon since I had no signal and nothing was working and thought it was because I got back to Austria the same day my plan was ending... I thought that it was because I hadn't understood that that day was not the last day of service, but the first day after service... I had no connection until I paid what had already been taken from my card AGAIN! And plus it somehow went through 2x... Very poorly organised site as well.
June 23, 2026
Reply from Lyca Mobile AT
Dear Barbie,
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused.
To assist you further, we will investigate the issue and send you an email with an update as soon as our investigation is complete.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
it is fast and good
June 22, 2026
Reply from Lyca Mobile AT
Dear Ronald,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Best connect
June 20, 2026
Reply from Lyca Mobile AT
Dear Leo,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying
I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying. Besides that I don't see how it's oky to charge 29.90 for unlimited Internet. Very bad pricing.
June 19, 2026
Reply from Lyca Mobile AT
Dear Customer,
Thank you for sharing your feedback.
We appreciate you taking the time to share your concerns regarding the auto-renewal process and our pricing.
To assist you further, we have sent an email regarding your concerns to your registered email address. Please check your inbox and spam/junk folder for our message.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
AVOID !!
I bought a E sim, but for the registration, my international Passport wasn't working
I tried to call them: No anwser
I tried to chat with the chatbot: It's useless
Avoid !
June 19, 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Emmanuel,
We are sorry to hear about your experience and understand your frustration.
We apologise for the difficulties you faced during registration and for the lack of support received through our phone and chat channels. This is not the experience we aim to provide.
We would like to investigate this further and assist you. Please screen short of error message via our private channel, and we will get back to you as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile AT
Dear Ramzes,
We appreciate you taking the time to share your positive experience. We are glad you were satisfied with our service.
Regards,
Lyca Mobile Trustpilot Team
Good Value... Until You Actually Use It 🙅♂️
I'd genuinely feel bad for anyone hopping onto LycaMobile without knowing what they're getting into.
I'll make this quick...
As a user based in Canberra, the network coverage is poor - calls drop constantly, and data access is unreliable in areas that actually make it a real inconvenience.
After briefly going back and forth with their support team to troubleshoot and getting nowhere, I decided it wasn't worth it and simply requested a refund...
What followed was a series of slow, drawn-out emails with a mandatory 5–7 day response time on their end?! — even if I replied back within 10 MINUTES of receiving their email!! 🤦♂️
The icing on top? The refund I received was LESS than what I was entitled to due to THEIR OWN delays emailing me back to confirm this refund...
But at least they make up for it by profusely apologising for the "inconvenience caused"... No joke, the 5th time they said this, I REALLY started believing they were sorry! Absolutely bonkers.😂
I would've called them, probably would've made this refund quicker. But getting through on the phone means sitting on hold for over an hour before you get to speak to someone...
MATE, personally I've got better things to do than sit there praying someone out of Aussie even picks up the phone. 😂
I'd actually give them 2 stars, because their plans are genuinely competitive on paper and the service does occasionally work...
BUT your experience will be severely compromised by poor network coverage and even worse customer support.
Besides, who reads 2-star reviews anyway? 🙄
Hope my tale saves someone the headache of signing up with LycaMobile. Ta. 👋
May 21, 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Omar,
We are sorry to hear about your experience and sincerely apologise for the inconvenience caused regarding network performance, support delays, and the refund process.
We understand your concerns about call drops, data reliability, and the delays experienced when contacting our support team. We also regret that the refund outcome did not fully meet your expectations due to processing timelines.
Updated Response:We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience. We are here to help and support you.
Regards,
Lyca Mobile Trustpilot Team
they stole $150 from me and are not…
they stole $150 from me and are not willing to give it back, this is an overseas company which will contact you while you are sleeping and continue to ignore your requests
May 21, 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Kbr,
We are truly sorry to hear about your experience.
To assist you further, please share your Lyca Mobile number, registered e-mail address, and reference number.
This information will help us resolve your issue more quickly.
You can also e-mail us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
I cancelled my contract 6 months ago
I cancelled my contract 6 months ago! They are still trying to charge me even though I moved to a different country! Impossible to cancel through their customer service once you move to a different country. Honestly this company needs to be shut down. Worst worst worst experience ever. DO NOT USE THEM NO MATTER HOW CHEAP THEY SEEM. THEY WILL GET THEIR MONEY FROM YOU UNETHICALLY!!!!
May 19, 2026
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We’re very sorry to hear about your experience and understand how upsetting this situation must be, especially after relocating to another country.
Please accept our sincere apologies for the inconvenience caused regarding the continued charges and the difficulties faced while trying to cancel your service. We would like the opportunity to investigate this matter further and assist in resolving it as quickly as possible.
Updated Response: We have not yet received a response from you. If you are still experiencing any issues, please feel free to contact us via email trustpilotreview@lycatelindia.in
Regards,
Lyca Mobile Trustpilot Team
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