My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Cut the chat and refund my account, don't ask for the details you were given the at least 5 times before, totally useless, how's that proven you have not looked into this matter at all
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
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Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
331 reviews
Asks customers to review
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Lycamobile Is a Scam – Dishonest, Dodgy, and Utterly Useless
Lycamobile is hands down the worst telecommunications company I’ve ever dealt with, and I strongly urge anyone considering them to look elsewhere. My experience was nothing short of infuriating and felt more like a scam than a legitimate service.
After running out of data, I attempted to top up and upgrade to a larger bundle through the Lycamobile app. But every time I tried, the app kept throwing up error messages and would not process the purchase. This all happened outside of Lycamobile’s so-called “customer service hours”, meaning I had no way of getting help.
Meanwhile, Lycamobile burned through my top-up credit automatically, charging me for tiny, useless amounts of data — without giving me a chance to apply the credit to the actual bundle I wanted. I essentially lost my money for nothing.
The next day, after being on hold for an absurd amount of time, I finally spoke to a rude and unhelpful customer service rep who simply said “bad luck”. No refund, no fix, and zero accountability.
The app is broken and unreliable, making it impossible to manage your account properly. It’s hard to believe this is an actual telecommunications company — everything about Lycamobile feels dodgy, disorganised, and deliberately misleading.
Their business model seems to rely on people giving up chasing small amounts of lost money. Their customer service is a complete disgrace, and their technical systems are not fit for purpose.
0/5 – Avoid this company at all costs. They are not just incompetent, they are dishonest.
July 21, 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you faced with topping up, the app, and the support you received. We'll investigate these concerns to improve our services and prevent similar experiences in the future.
Please share the Lyca Mobile number so that we can check and get back to you. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
been waiting for a refund for 29.80 € for over 9 weeks time
been waiting for a refund for 29.80€
for a overcharge ( been charged 3 times for 1 bundle)
I have contacted the customer service and what I received is the same automatic Email over and over again.
now in the last 2 weeks I'm getting responses that my bundle expired so we can't process the refund....some useless people are working there... I don't recommend to any new people to join this network as the sign is not working in a lot of places.( you will have to pay to join 5G and some networks are giving you 5G for free)
worse network ever
UPDATE:
still haven't sort out my problem.. still waiting
May 26, 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We sincerely apologise for the prolonged delay and the frustration caused regarding your €29.80 refund request.
We completely understand how disappointing this experience has been, especially after being charged multiple times for the same bundle and receiving repeated responses that didn’t resolve the matter. Please rest assured, this is not the experience we intend to deliver.
To help us re-escalate and resolve this as quickly as possible, we kindly request you to share your Lycamobile number and email address associated with the account by writing to us at trustpilotreview@lycamobile.com.
Your feedback is very important to us, and we’re committed to getting this sorted for you.
Regards,
LycaMobile Operations
Useless. Doesn't work
No data and cant contact customer services. Life is too short for this aggravation. Will get a prepaid sim from a better network and write this off.
July 8, 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Richard,
We’re sorry to hear that you're unable to access data and have had trouble reaching our customer service.
We’d appreciate the opportunity to understand what went wrong and see how we can make things right. Please contact us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief summary of your concern so we can assist you further.
Regards,
Lyca Mobile Operations
service not provided for two months, incompent customer service
My service mysteriously stopped working in mid January. I have been trying to contact Lycamobile since then---the only responses I have been getting are LLM slop from a completely incompetent customer service agent named Hassan Bellati. I still do not have service more than two months later.
Mein Dienst funktionierte Mitte Januar auf mysteriöse Weise nicht mehr. Seitdem versuche ich, Lycamobile zu kontaktieren – die einzigen Antworten, die ich bekomme, sind unsinniges Geschwätz von einem völlig inkompetenten Kundendienstmitarbeiter namens Hassan Bellati. Mehr als zwei Monate später habe ich immer noch keinen Dienst.
February 1, 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Rahul,
We sincerely apologize for the inconvenience you have faced. Regarding your issue, we have sent you an email with further details. Please check your inbox and respond so we can assist you in resolving this matter as soon as possible.
Regards,
LycaMobile Operations
Did a sim swap with Ms Romero
Did a sim swap with Ms Romero, she took time to carry me along, was very polite and patient. I appreciate her time and professionalism.
Usually don’t give a review but she is exceptional.
March 28, 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We are thrilled to hear about your positive experience with Ms. Romero. It's wonderful to know that she went above and beyond to assist you with your sim swap. Her dedication to providing excellent customer service is truly appreciated. We strive to ensure that all our customers have a positive experience, and it's heartwarming to hear that Ms. Romero exceeded your expectations.
Regards,
LycaMobile Operations
Reply from Lyca Mobile AT
Dear Faisal Shehzad,
We appreciate your kind words and are glad to hear you're happy with our services.
Regards,
Lycamobile operations
Romero helped me a lot with using my…
Romero helped me a lot with using my hotspot. She is really kind and friendly. Thank you so much, Romero!
February 10, 2025
Unprompted review
Reply from Lyca Mobile AT
Dear Eyoel,
We're so glad to hear you had a positive experience with Romero. We appreciate your kind words and are happy to know that Romero was able to assist you with your hotspot.
Regards,
Lycamobile operations
Appallingly bad
Appallingly bad. Mounting the free sym was the only thing that worked. Quick topup failed. Voucher topup failed
January 31, 2025
Unprompted review
Reply from Lyca Mobile AT
Hi Phil,
We sincerely apologize for the inconvenience you've faced. To assist you further in resolving the issue, please share the exact error message you received during the top-up process. You can reach us at trustpilotreview@lycamobile.com, and we will do our best to fix this for you as soon as possible.
We appreciate your patience and look forward to assisting you.
Regards,
Lycamobile Operations
I am with lycamobile for the last 12…
I am with lycamobile for the last 12 years with good experience but after they moved into Vodafone network weekly 2 times, my sim stopped working and it shows sim is not registered to the network so when I called the customer service they asked me to buy a new sim and they asked me to transfer the old no to this new sim and I did everything as per their request and still it shows the sim is not registered to network.I am working in customer service and I need my mobile access for 24 hours and now no one can contact me from my work.They gave me the ticket no 104476186 and asking me to wait another 72 hours.I do need my mobile access for my bank transactions.Will be waiting for 1 more day and if nothing happens then will move from Lycamobile and will suggest everyone to move out from this network.
Updated Review:
After making a call to a customer service today they fixed my issue.Thank you very much
December 5, 2024
Unprompted review
Reply from Lyca Mobile AT
Hi Caroline,
We apologize for the inconvenience you've faced with your service, especially given the critical nature of your mobile access for work and bank transactions. We understand the frustration this situation has caused and assure you that we are investigating this matter further.
We are looking into your issue and will update you as soon as we have more information. Your ticket number is being prioritized, and we will do everything we can to resolve it as quickly as possible.
We truly appreciate your long-standing loyalty and patience. Please don’t hesitate to contact us if you have any further concerns in the meantime.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Regards,
Lycamobile Operations
jessie helped me transfer my lost E-sim…
jessie helped me transfer my lost E-sim to a new one. Her assistance is appreciated and convenient
October 28, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Babak,
We're thrilled to hear about your positive experience with jessie! We appreciate you taking the time to share your feedback. We're glad that jessie was able to provide you with the assistance you needed.
Regards,
Lycamobile operations
Terrible!
Terrible!
E-sim doesn't-work.
No internet, no cell.
Just money wasted!
There In a Support works only robots, there is nobody lives.
October 13, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Alex,
Thank you for taking the time to share your experience. We’re sorry to hear that the eSIM didn’t work as expected. We will assist with this concern.
As we checked based on the given transaction number, we can see QR code not activated. We request a scan to activate if you face any issue. Please share the screenshot of the error message via our private channel at trustpilotreview@lycamobile.com. To know the Lycamobile number, dial *613# and *619# to check the bundle allowance.
Regards,
Lycamobile operations
I called about 20 times
I called about 20 times, the answer machines asks you to press 9 to speak to someone, but it goes nowhere and after all that nonsense you get a "Good bye" . I CANT NOT EVEN FIND OUT MY PHONE NUMBER because the steps they tell you with pressing numbers to get your number doesnt work either. DO not get this simcard...
October 15, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Tayeb,
Thank you for bringing this issue to our attention, and we sincerely apologize for the frustration you've experienced trying to reach our customer service team. We understand how inconvenience it must be to call multiple times, only to have the system fail to connect you with a representative or provide your phone number.
Please provide the Lycamobile number and/or the number used to call so that we can call back and assist.
Regards,
Albert
Lycamobile team
No support. No Professionality.
I paid for a bundle On June 24th and I received a confirmation SMS from Lyca but I did not receive the bundle as usual.
I complained five times and sent my evidence but they did nothing.
Do not bother with this company! There is no solution except to create groups on Facebook, WhatsApp and others to gather people hurt by Lyca and take the necessary actions to recover the money from the company and push it to create a professional system and prevent it from hurting people.
September 10, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Fariz,
We understand your frustration with the recent issue you experienced. We value your feedback and are committed to providing a positive customer experience. We are sorry to hear that you encountered this issue. We appreciate you bringing this to our attention.
Please provide the Lycamobile number or reference number along with the email address used to contact us so that we can investigate and get back to you.
Regards,
Albert
Lycamobile team
The worse network provider i ever had…
The worse network provider i ever had ...i can't understand how you are running a business with a useless service like you have ...unreal scumbags ..
August 23, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
I’m deeply sorry to hear about your experience with our service and understand your frustration. We strive to provide reliable and effective service, and it’s clear we’ve fallen short in your case.
We would like to investigate the issues you’ve encountered further and work towards a resolution. Could you please provide us with more details about your situation, such as your account number or any specific issues you’ve faced? You can reach us directly at trustpilotreview@lycamobile.com, and we’ll make it a priority to address your concerns.
Naveen
Lycamobile Team
The customer service representative
The customer service representative, JC, demonstrated exceptional customer service skills and assisted in resolving my issue effectively.
July 29, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We appreciate your kind words about JC. We're thrilled to hear that JC provided you with exceptional customer service and was able to effectively resolve your issue. We strive to provide our customers with the best possible experience, and we're glad that JC was able to meet your expectations.
Naveen
Lycamobile Team
Ayman Ben Dahan
Hallo i want to say that this Guy Ayman Ben Dahan is the very good person who that help me very much bei Lycamobile
God Bless you
Best Regards Nour Eddine.
July 3, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Nour Eddine Aozal,
We're thrilled to hear about your positive experience. It's wonderful to know that you received such great help.
Regards,
Albert
Lycamobile team
The luck of the draw
The first person I spoke to was less than helpful. I would have given him one star. When I called back, Miss Romero was so GREAT, she made up for her colleague's incompetence and brought the total back to five stars. THANKS FOR ALL YOUR HELP!!!
February 20, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Ian,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Miss Romero.
Regards,
Albert
Lycamobile team
Very nice customer service.
February 19, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile service. We are glad that you appreciated the service provided. We will ensure that your kind words reach our executive.
Naveen
Lycamobile Team
I had a great experience with the…
I had a great experience with the customer service handled by a staff member called Zanzan with ID Nr. 30135. She handled my request with absolute professionalism. I was switching from a physical sim to an eSim. Thank you Zanzan.
January 23, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you for taking the time to share your positive experience with our customer service team, particularly with Zanzan. We're delighted to hear that Zanzan provided you with excellent and professional assistance during your switch from a physical SIM to an eSIM.
Regards,
Albert
Lycamobile team
The operator ROMERO - professional problem solver.
The professional and kind attitude of the operator ROMERO.
All went smooth in solving my problem with a lost SIM card.
Many thanks!
Cheers, Horia Morariu.
January 10, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Horia Morariu,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Romero.
Regards,
Albert
Lycamobile team
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