My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
Company replied
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See what reviewers are saying
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Cut the chat and refund my account, don't ask for the details you were given the at least 5 times before, totally useless, how's that proven you have not looked into this matter at all
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The operator ROMERO - professional problem solver.
The professional and kind attitude of the operator ROMERO.
All went smooth in solving my problem with a lost SIM card.
Many thanks!
Cheers, Horia Morariu.
January 10, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Horia Morariu,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Romero.
Regards,
Albert
Lycamobile team
Great customer service!
Ms. Romeo was courteous and helpful with my query.
Kudos!
January 10, 2024
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Ms. Romeo.
Regards,
Albert
Lycamobile team
My problem was listened keenly by Ms…
My problem was listened keenly by Ms Romero and they helped to solve the issue. I hope it will be solved soon
January 5, 2023
Unprompted review
Reply from Lyca Mobile AT
Hi Sajid,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Romero.
Naveen
Lycamobile Team
Appreciation for Outstanding Customer Service
I wanted to express my appreciation for the exceptional service I have received from your entire customer service team.
Despite facing challenges in receiving my SIM card for nearly a month and awaiting a refund for almost 20 days, every member of your team has demonstrated an impressive level of helpfulness and solution-oriented approach.
Today, when I reached out to discuss my concerns, I was assisted by Ms. Romero (ID No. 38243), who, like the rest of your team, exhibited great attentiveness. She provided thorough and satisfactory answers to all my queries and assured me that she would personally follow up on my request.
I believe that such dedication and professionalism deserve acknowledgment. It is evident that your customer service team is committed to resolving customer issues promptly and effectively. I trust that, with the efforts of your team, my refund will be processed at the earliest convenience. :)
I kindly request that you ensure this feedback reaches all the members of your customer service team. It is crucial for them to know that their hard work and dedication are recognized and appreciated by your customers.
Thank you once again for your exceptional service. I look forward to a swift resolution to my concern.
November 27, 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you for taking the time to share your thoughts about Lycamobile customer service. and we are glad that you appreciated the service provided by Ms. Romero. We will ensure that your kind words reach Romero.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile AT
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach our agent Atheal. Thank you for your support.
Naveen
Lycamobile Team
Very helpfull staff
Today I just received my sim card and I don't know how to register and load a balance in a sim card
I contact with a service center
They treat me very well and guide me proper to register and load balance
June 9, 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Nawab,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
Twice in roaming i had an issue with…
Twice in roaming i had an issue with only Lyca phone. Customer support does not exist in Lyca at all, so one must think twice why operators like A1 charge more than Lyca.
Still being in roaming my Lyca sim card can not even REGISTER on the network.
Shame shame shame.
June 8, 2023
Reply from Lyca Mobile AT
Dear Andrei,
We are sorry to hear about your experience with Lycamobile. We understand that you faced network issues while roaming and could not reach customer service. We will assist with this concern.
Please provide an alternate contact number along with the name of the country in which you are facing issues so that we can call back and assist you in using the services. For further assistance, please reply to us at our email address: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Thank you for your service
Thank you for your service. It actually went better than I expected.
Josephine with ID: 30015 was really kind and professional. She helped solve my request in the most professional way and was very polite.
I highly recommend this service provider.
May 30, 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Goche,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Josephine. Thank you for your support.
Regards,
Albert
Lycamobile team
shiraz help me
February 16, 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Anoop,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach shiraz.
Regards,
Albert
Lycamobile team
Great customer service
the agent GeneCarlo (ID: 30190) was of great help and guided me through my issue with my roaming in Bulgaria, quickly and efficiently.
January 12, 2023
Unprompted review
Reply from Lyca Mobile AT
Dear Johan,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches GeneCarlo.
Kind regards,
Bhuvana
Lycamobile Team
Request for PUK2
I got the needed information very quick and straightforward. Thank you.
August 5, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Phillip,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Reginald.
Kind regards,
Bhuvana
Lycamobile team
Best support!
MS. MARITES 38243
Ms. Marites is a great and very helpful person. I had some issue with the bundle activation but she made everything right in under 5 minutes. Thank you!
June 23, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
Regards,
Albert
Lycamobile team
Dear MS.MARITES 38243
Dear MS.MARITES 38243
Thank you so much for the help. I really appreciate your work. You are the best.
Best regards
June 20, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Chukwuemeka,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to MARITES.
Kind regards,
Bhuvana
Lycamobile team
Great customer service (38721)
Great customer service. 38721 was able to help me very quickly and efficiently and I managed to solve my internet hot spot issue in less than a minute. Great indeed! Thanks a lot
May 27, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Matteo,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Reginald.
Regards,
Albert
Lycamobile team
They are a joke when it comes to Customer Service
My phone internet hasn't been working for the past 9 days since I left Austria despite having the EU Plus bundle and all I've heard is that it's with the technical team and will be fixed within 24 hours (it's now been 216 hours). No customer service agent has made any effort to actually fix this issue and I've received no updates and each time I contact someone about it they are just as useless as the last person and just give me the same story, I've already one data package expire and no doubt my other will as well without compensation for their failures.
If it was possible to give 0 stars I would because this is beyond a joke now. I've explained that I'm traveling to and around Portugal and need my internet for navigation and booking accommodation yet still no urgency to resolve the issue so I'm still stuck trying to find cafes with internet to do the basic thing... never mind the fact that I probably can't contact emergency services if the is an accident.
Update: I've just waited another hour speaking with one of their agents and still no progress. Just been told to wait another 24 hours after waiting over 300 hours already. If anyone can suggest legal counsel to help deal with negligent phone companies please feel free to contact me.
May 10, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Zade,
Thank you for taking the time to leave us your feedback. We feel sad to hear that you did not have the experience we would expect. Our customers typically receive exceptional customer service and we feel that this is not the same in your case.
The Company always strives to provide a professional service to its customers, and we note that on this occasion the service you received did not meet our usual standards.
We understand that you face data issue on roaming, and apologies for the inconvenience. Help us with an alternate contact number to call and assist further. Please reply us to our email ID: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile AT
Dear Kristina,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to MS. MARITES.
Kind regards,
Bhuvana
Lycamobile team
MS Marites 38243
MS Marites 38243
Super friendly and glad she was my assistant.
April 14, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Hamze,
Thank you for your appreciation for our agent Marites and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
MS Marites
MS. MARITES 38243
Super friendly and helpful staff. Excellent service. Lyca should be proud to have this staff in team.we are still waiting for further support but we are happy with the support given today to us.
April 2, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Sreenu,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach MS. MARITES.
Regards,
Albert
Lycamobile team
Quick and accurate answers.
MS. MARITES 38243
Quick and accurate answers. Very friendly and helpful staff.
April 1, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach MS. MARITES.
Regards,
Albert
Lycamobile team
Lovely customer service
MS. MARITES 38243
Really satisfied with the customer service. Fast and Helpful.
March 31, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Yasen,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches MS. MARITES.
Regards,
Albert
Lycamobile team
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