My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
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Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... See more
Company replied
Cut the chat and refund my account, don't ask for the details you were given the at least 5 times before, totally useless, how's that proven you have not looked into this matter at all
Company replied
Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
Company replied
Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.5
Poor
332 reviews
Asks customers to review
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The problem related to double data pack…
The problem related to double data pack by mistake was resolved satisfactorily. The issue was handled by Abderrahim Khadra.
March 17, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Abderrahim Khadra.
Regards,
Albert
Lycamobile team
Great and fast communication
Great and fast communication with MS. MARITES 38243. Thank you for the help with bundle activation!
March 9, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Roman,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to MARITES.
Kind regards,
Bhuvana
Lycamobile team
Excellent communication with Rea ID
Excellent communication with Rea ID: REA 38485
March 7, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Mukhammed,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Rea. Thank you for your support.
Regards,
Albert
Lycamobile team
Excellent customer support by…
Excellent customer support by Abderrahim Khadra, very precise and transparent email communication.
February 4, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Balaji,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Abderrahim Khadra.
Regards,
Albert
Lycamobile team
I am very pleased that the problem has…
I am very pleased that the problem has been resolved. Mr. Abderrahim Khadra was very kind and treated my problem seriously and in this way I thank him for his professionalism.
January 27, 2022
Unprompted review
Reply from Lyca Mobile AT
Dear Malaimare Cristian,
Thank you for your appreciation for our agent Abderrahim Khadra and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
This Person REA 38485 Doing Great…
This Person REA 38485 Doing Great Job.Thank you so much Rea and Lycamobile.
October 28, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Adarsh,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Rea. Thank you for your support.
Regards,
Albert
Lycamobile team
I would say that REA 38485 is perfect…
I would say that REA 38485 is perfect :) she helped me a lot with my request. Thnak her.
October 23, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Mahdi,
We want to thank you for spending your time to share your experience. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. If you ever need help, you can always contact us via customer service or our website. Your feedback will reach Rea, along with our appreciation.
Regards,
Albert
Lycamobile team
I was really satisfied by all the services
I was really satisfied by all the services I received.
Special Thanks to REA 38485, she was very patient and told me everything I needed.
October 16, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Sorin,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Rea.
Regards,
Albert
Lycamobile team
Good service but an old website not good for mobile devices
Thank you MS. for he good and operative response.
October 14, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear ILIA,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Marites. Thank you for your support.
Regards,
Albert
Lycamobile team
Hello. Agent REA 38485 answered. And solved my case with patience and professionalism. Was very useful. Thank you so much!
Hello. I had a missunderstanding regarding payments and subscriptions. I wrote an email to helpdesk, but in order to solve it fast, I contacted the chat. And agent REA 38485 answered. And solved the case. With patience and professionalism. Was very useful. Thank you so much! Best regards!
October 12, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Horia,
We are excited to know you was impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Rea.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile AT
Dear Tanzharyk,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Rea. Thank you for your support.
Regards,
Albert
Lycamobile team
Sim activation and registration after purchase from a general shop
I had failed to have my sim usable for over a week after purchase and finally today agent REA 38485 helped me through some steps that made it possible for me to use the services. I appreciate the effort especially when relying on text only
August 9, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Philip,
We want to thank you for spending your time to share your experience. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. If you ever need help, you can always contact us via customer service or our website. Your feedback will reach Rea, along with our appreciation.
Regards,
Albert
Lycamobile team
sim card registration issue solved
Was facing difficulty to register my sim card which was properly addressed and solved by the customer service person Abderrahim KHADRA. Highly satisfied by his quick response, definite instructions and supportive behaviour.
July 28, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Nabila,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Abderrahim KHADRA. Thank you for your support.
Regards,
Albert
Lycamobile team
Sim card does not detect lycamobile network each time I am back to Austria…
I have a problem of detecting lycamobile network each time I travel across Europe from Austria, especially when I return to Austria after using Lycamobile EU roaming service. Each time I need to go to the Lycamobile app and manually reset the country. But to my unfortunate it did not not work out this time, even after trying several times the tedious process of going to the app, setting the country and rebooting my mobile. My problem is still unresolved. Though my problem is yet to be solved and my problem is being forwarded to the technical team, I give 5 Stars to Rea (38485) for her patient accompaniment and various suggestions that she gave me to fix the problem.
But I still wonder, why my sim card is not able to detect network each time I come back from another country to Austria. I wish Lycamobile technical team fixes this problem once for all.
July 28, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Clement,
Thank you for your valuable feedback about Lycamobile. We would like to inform our technical team is working on the issue and same will be resolved at the earliest.
Regards,
Albert
Lycamobile team
Online SIM registration.
I was attended to by Lamia. Her reply to my mail after requesting for a link to register my SIM online was prompt.
Lycamobile is a good network.
July 21, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Michael Ogala,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Lamia. Thank you for your support.
Regards,
Albert
Lycamobile team
Good customer service
Good customer service. But, the turnaround time is a little more. Normally, the queries are clarified the next day.
July 20, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear ASHOK KUMAR,
Thank you so much for your feedback and for taking the time to post this review. We take on board your valuable feedback as it's our customers who allow us to constantly improve our service, products and offers.
Regards,
Albert
Lycamobile team
REA 38485
REA 38485 - Top service. Got the solution quickly.
But please update your app. It is really a crap. it does not allows bundle top up
June 24, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Arun,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches REA.
Regards,
Albert
Lycamobile team
I prepaid 12 months for the National L…
I prepaid 12 months for the National L deal. Well Lycamobile mentions nowhere that the promised Unlimited local calls does not include business phone numbers. So if you are trying to call your bank or any other business number you won't be able to do so, unless you purchase even more credit which of course makes the deal an absolute joke. Of course I can not get my money back from Lycamobile now, and I have to find another provider that allows me to call any local number, not just private numbers. I hope this crucial information helps you to chose a better provider.
Still up until right now Lycamobile Austria site states that the National L Bundle includes Unlimited National Minutes. It should state Unlimited National Minutes to certain phone numbers, namely private numbers only. Very misleading sales technic. Why would anybody knowingly buy into this package when they will not be able to call their bank, doctor's office, or any other business number locally. When an interested customer clicks on the details on this bundle there is absolutely nothing about this. But do not listen to me, try it yourself. I will swallow this loss, but once the year is up these scammer will never see another penny from me. Buyers beware!
June 8, 2021
Reply from Lyca Mobile AT
Dear Customer,
We are sorry to know about the trouble you are facing. We would like to inform "terms and conditions" associated with the National plan can be found on the same Long-term plan details page. We are sorry if you are not aware of this. You can also check the same by following the link provided below and see "terms and conditions" topic, "National".
https://www.lycamobile.at/en/bundles/#/monthlyplans
If you believe you have been charged incorrectly, please help us with the requested details, we will investigate and assist you further.
Regards,
Preveen Raj
Lycamobile Team
I highly recommend VASUKI (senior customer…
I found that VASUKI (senior customer care specialist) solved my problem with my faulty SIM card so quickly that other on-line specialists were not able to help me in the past 2 weeks.
April 21, 2021
Unprompted review
Reply from Lyca Mobile AT
Dear Janusz,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Vasuki.
Regards,
Albert
Lycamobile team
Reply from Lyca Mobile AT
Dear Santosh,
Thank you so much for taking time to write your review, we are happy to hear your comments and we will continue to provide best service.
Regards,
Albert
Lycamobile team
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