Lyca Mobile AT Reviews 

I don't like that if you cannot auto renew it won't try again next day after it expired. I have to go load money manually and lose the past deal I had. Very annoying. Besides that I don't see how it's oky to charge 29.90 for unlimited Internet. Very bad pricing.

I bought a E sim, but for the registration, my international Passport wasn't working

I tried to call them: No anwser

I tried to chat with the chatbot: It's useless

Avoid !

I like the Lycamobile

I'd genuinely feel bad for anyone hopping onto LycaMobile without knowing what they're getting into.

I'll make this quick...

As a user based in Canberra, the network coverage is poor - calls drop constantly, and data access is unreliable in areas that actually make it a real inconvenience.

After briefly going back and forth with their support team to troubleshoot and getting nowhere, I decided it wasn't worth it and simply requested a refund...

What followed was a series of slow, drawn-out emails with a mandatory 5–7 day response time on their end?! — even if I replied back within 10 MINUTES of receiving their email!! 🤦‍♂️

The icing on top? The refund I received was LESS than what I was entitled to due to THEIR OWN delays emailing me back to confirm this refund...

But at least they make up for it by profusely apologising for the "inconvenience caused"... No joke, the 5th time they said this, I REALLY started believing they were sorry! Absolutely bonkers.😂

I would've called them, probably would've made this refund quicker. But getting through on the phone means sitting on hold for over an hour before you get to speak to someone...

MATE, personally I've got better things to do than sit there praying someone out of Aussie even picks up the phone. 😂

I'd actually give them 2 stars, because their plans are genuinely competitive on paper and the service does occasionally work...

BUT your experience will be severely compromised by poor network coverage and even worse customer support.

Besides, who reads 2-star reviews anyway? 🙄

Hope my tale saves someone the headache of signing up with LycaMobile. Ta. 👋

they stole $150 from me and are not willing to give it back, this is an overseas company which will contact you while you are sleeping and continue to ignore your requests

I cancelled my contract 6 months ago! They are still trying to charge me even though I moved to a different country! Impossible to cancel through their customer service once you move to a different country. Honestly this company needs to be shut down. Worst worst worst experience ever. DO NOT USE THEM NO MATTER HOW CHEAP THEY SEEM. THEY WILL GET THEIR MONEY FROM YOU UNETHICALLY!!!!

Lyca mobile is a scam. I wish I could give them no star at all. It is the most awful experience I have ever had in Australia. Worst network and coverage. I bought a one-year plan. But did not have any coverage. I asked for a refund, and it has been over one week since I have been waiting for a refund while I must turn off my SIM card. Now, I do not have access to my number, as if I out port my number they would not do the refund. People, please avoid Lyca forever. I am constantly calling them but one costomer service person disconnected phone on me. They ask me to wait for three weeks, not using my number. They do that to force me to transfer my number so they do not have to refund. They are scam.

Better don't get in their trap. Give your money and forget any service. They charged me international roaming rates for calling their own 122 customer care from wifi calling while I'm in Australia. And they don't want to refund.…

I've been trying to contact their customer care team for over A WEEK now! I called a few times a day, morning and afternoon, but no one answered!! The longest wait time was 50 mins, still no one picked up!! I just simply need to do an eSim swap for a new phone. I've also tried to do it online but kept getting a red error with no explaination what it was, and can't get pass that screen! Terrible experience! If Lyca mobile still cares, please help me out!!

I purchased a SIM card from lycamobile, registration of the SIM card did not work after inserting and the company has charged me 3 times the regular amount and continue charge me monthly. Customer support has not answered one phone call or email query.

AVOIDD!!!!!

DO NOT USE THIS COMPANY!!!!!!! I tried to cancel my contract within the cooling-off period, but there was ZERO reply from them, and now they have been trying to charge me for the last three months despite MULTIPLE attempts to get them to cancel. Now I've just received a 'pre-legal' notice saying that my account has been passed on to debt collectors. What a disgusting excuse for a company.

Complete scammers, payment taken. No confirmation received. Phoned their CS to be told my email address doesn't exist. Emailed and been told to use their CS who do not help. No esim received, no confirmation of order or account. Nothing.

TLDR: Don’t bother with Lycamobile, it’s a total pain in the neck!
Details: Had a terrible time trying to get one of Lycamobile’s eSIMs to work. Purchased from the website, went through the steps to activate it, scanned the QR code, and never received a mobile number. Also no email confirmation received from Lycamobile. Money was taken though! Spent over an hour on hold on their customer service line being told to use their AI chatbot, which didn’t know what I was talking about. Finally spoke to a real person, who couldn’t find the email address I had registered with, and could only suggest emailing for a refund. It’s only $6 (if something is too good to be true it probably is) but I’m concerned I’ve been roped into auto top up, so I’ll give it a go! Best avoid this company and go for a more reputable one.

I'm not sure how they're even legally allowed to do business in Australia. There's zero customer service. Like many others here, they took my money and ghosted. I can't activate my simcard even though all my documents are in date. No one ever answers the phone. No one ever comes onto the live chat. I've submitted a complaint to the Telecommunications Ombudsman.

I signed up and they said they can't find my sign up email or name, but full $110 money came out of my account. Never received any sign up activation emails . Call them up the send email us still no response. Sent a email to 3 email address of theres including the trust pilot reply email still no reply. Been waiting 3 weeks

SCAM ALERT!
Lyca Mobile Australia is a Complete Joke - DO NOT BUY!!
I regret ever giving Lyca Mobile Australia a cent. I bought a prepaid SIM earlier this month, and from the moment I tried to register, it's been nothing but a circus of incompetence. The app spits out the same useless ERROR every single time.
Their so-called "customer support" might as well not exist. I tried calling hours on hold, listening to fake apologies while no one ever answers. Emails? I sent multiple over a week ago and got absolutely nothing back. Their CHATBOT LIA is the cherry on top: a mindless, scripted loop that can't solve even the simplest issue.
It honestly feels like they take your money and vanish. The contrast with Lyca in Europe is embarrassing, over there, they actually care. They were quick and helpful. Here in Australia, it's like they don't even pretend. It's disappointing, and frankly infuriating to see a company run with this level of negligence. WHAT A JOKE!!
Lyca Mobile Australia is a waste of time, a waste of money, and a guaranteed source of stress. AVOID THEM!
Record short video review

Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustrate at the end hanging up ,so I could not tell her how much I appreciated her time.

Ms.Romero was a kind hearted person she was patient and calm person she help me find the problem of the finding of the puk code.

Lycamobile is hands down the worst telecommunications company I’ve ever dealt with, and I strongly urge anyone considering them to look elsewhere. My experience was nothing short of infuriating and felt more like a scam than a legitimate service.

After running out of data, I attempted to top up and upgrade to a larger bundle through the Lycamobile app. But every time I tried, the app kept throwing up error messages and would not process the purchase. This all happened outside of Lycamobile’s so-called “customer service hours”, meaning I had no way of getting help.

Meanwhile, Lycamobile burned through my top-up credit automatically, charging me for tiny, useless amounts of data — without giving me a chance to apply the credit to the actual bundle I wanted. I essentially lost my money for nothing.

The next day, after being on hold for an absurd amount of time, I finally spoke to a rude and unhelpful customer service rep who simply said “bad luck”. No refund, no fix, and zero accountability.

The app is broken and unreliable, making it impossible to manage your account properly. It’s hard to believe this is an actual telecommunications company — everything about Lycamobile feels dodgy, disorganised, and deliberately misleading.

Their business model seems to rely on people giving up chasing small amounts of lost money. Their customer service is a complete disgrace, and their technical systems are not fit for purpose.

0/5 – Avoid this company at all costs. They are not just incompetent, they are dishonest.