I have been insured with Mackenzie and Hodgson for a good number of years and received an email saying they were no longer doing insurance. Almost immediately i received an email quote from Carole Na... See more
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See what reviewers are saying
Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away. Bonus too this year as costs came down even with adding an extra bike... See more
Company replied
Easy website to navigate. Straightforward questions. Polite, knowledgeable staff when a phone call is required. Excellent prices with certain items included free with the policy where other companies... See more
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The gentleman who renewed my motorcycle insurance for me was brilliant, he made my renewal very easy and quick. I'm also very pleased with this company for insuring my two motorcycles, with options,ie... See more
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Company details
Information provided by various external sources
Mackenzie Hodgson. Motorbike Insurance by bikers for bikers. Get a quote today
Contact info
United Kingdom
- www.mackenziehodgson.co.uk
3.8
Great
1K reviews
Asks customers to review
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First insurance for my son
First insurance for my son, completed with efficient and expertise.
October 10, 2022
Reply from Mackenzie Hodgson Insurance
Hi Julie,
Thank you for the review. Glad to see that you are happy with everything overall.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
Very easy to talk to
Very easy to talk to, also very polite. I am pleased with the service.
Thank you.
October 18, 2022
Reply from Mackenzie Hodgson Insurance
Hi Peter,
Thank you for the review.
We are pleased to hear that you have received a good service from our teams and that they are easy and polite to talk to.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Carly @ The Social Media Team
Cancelled my policy for no reason & Quoted me £1200 more
Cancelled my policy and given no reason due to the cancellation, they proceeded to tell me it was a system error. Then referred me to make a new policy for £1200 more than my old policy.
October 17, 2022
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hi Brandon
Thank you for taking the time to leave us a review. We're sorry for your experience that you have had.
We would like to be able to help you further with this matter. If you would like to discuss this further with us please feel free to start a Live Chat with one of our friendly team and they will be more than happy to help you with this.
Kind Regards,
Sarah @ The Social Media Team.
Excellent
Excellent, Great value, waiting time was a little long but in the end you got to speak to a real personal.
October 13, 2022
Reply from Mackenzie Hodgson Insurance
Hi Lee,
Thank you for the review. Glad to see that you were happy with the service and price provided.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
Good set up for insurance.
Solid motorbike insurance website, easy to use with a quick and efficient service.
October 16, 2022
Reply from Mackenzie Hodgson Insurance
Hi ,
Thank you for the review.
We are pleased to hear that our website was easy to use and that the service provided was quick and efficient.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Carly @ The Social Media Team
Process was poor
Process was poor.
I got quotes snd then a week later, chose policy on line. It was a Saturday which may have slowed things up. I had an email to say that there was an error at the payment section of the transaction but you took the money out of my bank anyway.
I called customer service on the Saturday and they were kind and tried to help but not able to resolve the issue.
Eventually, on the Monday, very helpful man in customer services sorted it out for me. Occasions that I contacted customer services I was held in the queue for around 40 minutes which is really unacceptable.
October 8, 2022
Reply from Mackenzie Hodgson Insurance
Hi Mrs A Orchard,
Thank you for taking the time to leave us this feedback. We're sorry for your experience that you have had.
We apologise if there was an issue when making the payment online, we appreciate that you then called the offices to resolve this and that an agent was able to fix this for you.
We would also like to apologise if there was a wait on the phone line, as we are an incoming call centre we can experience a high number of incoming calls at any time and during this time there can be a longer wait to speak to an agent. We are trying to resolve this and do have every available agent on the phones.
Kind regards
Carly @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Stuart,
Thank you for the review.
We are pleased to hear that you have had a good experience with us.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Carly @ The Social Media Team
Shocking service
Took out a new policy with them after 2 years of being with them, only for them to cancel it after 5 days without giving a real reason. After spending over an hour on the phone with them, get passed from pillar to post, they offered me a new policy but an extra £60. Ended up going with another company with a similar price to what was originally quoted.
October 6, 2022
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hi Jamie,
Apologies for the issues with your renewal. If we can be of any more assistance our live chat service is available online.
Kind regards,
Andy @ the Social Team
Great experience
I rated it a 5 star because the live chat helpers where quick and really helpful with their replies
October 3, 2022
Reply from Mackenzie Hodgson Insurance
Hi Gary,
Thank you for taking the time out to leave this 5* review, this is great to hear of the service received by our live chat team.
Have a lovely day.
Kind Regards,
Kate
Good service
September 27, 2022
Reply from Mackenzie Hodgson Insurance
Hi Antonio,
Thank you for the review.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Carly @ The Social Media Team
Great price but was passed to 3…
Great price but was passed to 3 diffirent agents before someone could help. Also was promised a callback which never happened.
September 27, 2022
Reply from Mackenzie Hodgson Insurance
Hi David,,
Thank you for the review.
We are pleased that we were able to offer you a competitive price for your insurance needs, we hope you have now been able to resolve this matter and no longer require a call back.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson,
Kind Regards,
Carly @ The Social Media Team
Review. Telephone answered promptly and adviser…
Telephone answered promptly and adviser was professional and helpful.
September 15, 2022
Reply from Mackenzie Hodgson Insurance
Hi M Dorrington,
Thank you for the review. Glad to see that you were happy with the service provided.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
Extremely poor communication!!!!!
Have written three emails to these now regarding an increase in my husbands insurance, due to an accident years ago. This was a claim on my insurance and is reflected in my insurance premium. Therefore, should not be taken into account on my husbands insurance. It certainly isn't for his insurance on our campervan. What makes Mackenzie Hodgson so different that they have to allocate extra on my insurance (expected due to the accident claim being against my car insurance) and also my husbands insurance?
I do not expect a reply to this review as much as I've given up on ever receiving a reply to my emails.
Shame customer service and communication is so bad as the price for the cover received is very reasonable. I will certainly seriously weigh up my options next year and am keeping my fingers crossed that I do not need to make a claim.
September 16, 2022
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hello.
We are sorry to read of this.
Due to the terms set out by your insurer we have to take any claim on any policy within the last 5 years, so if he was a named driver on your policy, we would need to know about it.
If you wish to discuss it further please come to our live chat service at https://www.mackenziehodgson.co.uk/
Kind Regards.
Stephen @ the Social Media Team.
Great value would use them again
September 14, 2022
Reply from Mackenzie Hodgson Insurance
Hi Amanda,
Thank you for the review. Glad to see that you were happy with the price provided.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
Would recommend
There was a little hicup when dealing over the phone with my renewal but it was no great deal. Been with M/H for about three years now and would recommend.
September 5, 2022
Reply from Mackenzie Hodgson Insurance
Hi David,
Thank you for the review. Glad to see that you were happy with the service provided regarding renewal.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Good Morning
Thank you for taking the time to leave your kind review
We are pleased to hear you found us perfect, quick and helpful which your quote was competitive
Kind regards
Philippa @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Good Afternoon Pouria
Thank you for taking the time to leave your feedback
We are delighted to hear our process was easy and our advisor professional
Kind regards
Philippa @ The Social Media
Good price some nice extras like euro…
Good price some nice extras like euro brakedown which go hand in hand with green card.
September 1, 2022
Reply from Mackenzie Hodgson Insurance
Good Afternoon Dave
Thank you for taking the time to leave your feedback
Great news to hear your quote was competitive with optional extras.
Thanks again for choosing Carol Nash.
Kind regards
Philippa @ The Social Media Team
Very easy to deal with
Very easy to deal with, nice fast application and payment process
September 4, 2022
Reply from Mackenzie Hodgson Insurance
Good Afternoon Mark
Thank you for taking the time to leave your review
We are delighted to hear we were very easy to deal with, fast application and payment process
Thanks again for choosing Carol Nash
Kind regards
Philippa @ The Social Media Team
Very competitive quote
Renewal of insurance on my two bikes and I was pleased with the price (cheaper than last year) I had a couple of queries which the agent I spoke to sorted out quickly. I’ve not had to make a claim luckily so I don’t know what M&H are like sorting out claims but hopefully they will be OK.
August 31, 2022
Reply from Mackenzie Hodgson Insurance
Hi Mr Jones,
Thank you for the review. Glad to see that you were happy with the service provided regarding renewal of your policy.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
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