Complete shambles of an insurance broker. Quoted me a price which I accepted, recieved an email and signed documents all confirming, then they try to charge more. Called once I noticed thinking it was... See more
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i would just like to say a big thank you and great job by sean yesterday for helping me add another bike to my policy he’s a great asset to your company mackenzie hodgson 10/10
Company replied
Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away. Bonus too this year as costs came down even with adding an extra bike... See more
Company replied
Easy website to navigate. Straightforward questions. Polite, knowledgeable staff when a phone call is required. Excellent prices with certain items included free with the policy where other companies... See more
Company replied
Company details
Information provided by various external sources
Mackenzie Hodgson. Motorbike Insurance by bikers for bikers. Get a quote today
Contact info
United Kingdom
- www.mackenziehodgson.co.uk
4.0
Great
1K reviews
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Absurd & incompetent company
Complete shambles of an insurance broker. Quoted me a price which I accepted, recieved an email and signed documents all confirming, then they try to charge more. Called once I noticed thinking it was an honest mistake, and they wash their hands of it and blame the finance company, who state they only act on MH's instructions, so complaint goes back to MH and instead of amending the price to what was agreed they double down and want to charge a 3rd different price pulled from a mystery quote made not by me 4 days after the policy was taken out. The incompetence and absurdity of an insurance broker not agreeing to only charge what is written in legally binding signed forms and arguing about it, it's as though they are trying to lose customers?
April 1, 2026
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for reaching out and sharing your concerns. I sincerely apologise for the confusion and frustration you’ve experienced regarding the insurance pricing.
I understand that you were quoted a price which you accepted and confirmed via email and signed documents, and it is completely understandable that seeing a different charge is upsetting. We aim to provide clear and transparent service, and I regret that this has not been your experience.
As you said you have logged a complaint, our complaints team will be in touch directly with you once they have investigated the concerns you have raised.
If you need anything in the meantime, please do not hesitate to reach out.
Kind regards,
Michelle @ Mackenzie Hodgson
10/10 service
i would just like to say a big thank you and great job by sean yesterday for helping me add another bike to my policy he’s a great asset to your company mackenzie hodgson 10/10
March 29, 2026
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you so much for your kind words and positive feedback! I'm delighted to hear that Sean was able to assist you so effectively with adding your bike to the policy. I'll be sure to pass on your compliments to him. We truly appreciate your support and look forward to continuing to assist you in the future.
Kind regards,
Michelle @ Mackenzie Hodgson
A competitive renewal
A competitive renewal. Easy to deal with. Second year with them.
March 12, 2026
Reply from Mackenzie Hodgson Insurance
Thank you very much for your kind words and for choosing us again for your insurance renewal. We're delighted to hear that you found the renewal process competitive and easy to deal with. We truly appreciate your continued trust in us for the second year running.
Should you have any questions or need further assistance, please don't hesitate to get in touch.
Kind regards,
Chris @ Mackenzie Hodgson Insurance
Contact was clear & straight forward
March 2, 2026
Reply from Mackenzie Hodgson Insurance
Thank you for your feedback. We're delighted to hear that your contact experience was clear and straightforward. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Mackenzie Hodgson
Glad I found Mackenzie Hodgson
Great price, great cover, nice and friendly people to deal with. Very pleasant experience.
January 26, 2026
Reply from Mackenzie Hodgson Insurance
Thank you so much for your kind words!
We're delighted to hear you had a great experience with us and that you found the price and cover to your satisfaction. It was a pleasure assisting you, and we're always here if you need any further help.
Kind regards
Chelsea @ Mackenzie Hodgson
Rolling contact through multiple…
Rolling contact through multiple companies that are difficult to contact (autonet,close brothers) require proof of selling a vehicle in order to cancel a policy.
Contact is easier when they are chasing for payments on a policy you want to cancel.
November 5, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for sharing your experience.
We’re sorry to hear about the difficulties you’ve faced with contacting multiple companies and the challenges surrounding the cancellation process. We understand how frustrating it can be to provide proof of selling a vehicle when you’re trying to cancel a policy. We can still cancel with out this document, but we can not backdate the policy to an earlier date with out this.
If you would like us to look into this further or raise a complaint, please follow the link below.
https://www.mackenziehodgson.co.uk/contact-us
We look forward to hearing from you.
Kind regards,
Hayley @Mckenzie Hodgson
Reply from Mackenzie Hodgson Insurance
Thank you so much for your kind words!
We're delighted to hear that you found the process fuss free. If you need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Mackenzie Hodgson
Reply from Mackenzie Hodgson Insurance
Thank you for your kind feedback. We're delighted to hear that you found our price competitive and the renewal process simple. We strive to make things easy and affordable for our customers.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Samantha @ Mackenzie Hodgson
Were good once, but loyalty isn't rewarded
Been a customer since 2020. Multiple bikes. I've never claimed in the 33 years I've owned bikes. It was a good choice when I first used them, but it's gradually declined and feels more like the generic, white-label insurance firm that they actually are. Mackenzie Hodgson are part of Atlanta Insurance, which is then part of the faceless Markerstudy Group. The Mackenzie Hodgson logo seems to be a fairly convincing branding exercise, delivered by Carole Nash (also owned by Atlanta).
That said, why the 1-star review? This year, we moved out of London. I kinda expected the price to drop a little, especially as I'd just received a letter saying they were removing leathers and helmet cover as standard. The price actually went up by 6%. Ok, not the end of the world. I had a renewal letter ready but was out of the country on the renewal date itself. Only by 2 days. I phoned to take up the new policy thinking "they're on the side of bikers, so I'll have a chat". Wrong, the price increased by 42.65%! The reason? The sentence I got was pretty much "You should have called 2 days ago. You are no longer classed as a loyal customer so the renewal price doesn't apply." I literally laughed.
Loyalty works both ways. As I said, it's just generic insurance portal so no point getting emotional about a "computer says no" approach to customer service. I simply went with Carole Nash, who were cheaper and technically administer Mackenzie Hodgson insurance anyway. It seems I was just paying over the odds for the name and poor service. Lesson learned.
Having checked the Google reviews, MH is averages 1.9 stars and Atlanta Insurance tracks lower at 1.5. Seems about right.
I look forward to the auto reply bot reacting to this review with a generic "Thank you for reaching out and sharing your experience with us" reply...
September 26, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for sharing your thoughts and for being a loyal customer since 2020.
I’m sorry to hear that you feel the service has declined over time. We value your feedback and are committed to providing a personal and reliable experience, not just a generic service. I understand your concerns about the branding and ownership structures, but please be assured that we are here to support you and your bikes with genuine care.I would also like to mention that once your renewal date has passed, we are unfortunately unable to honor any previous quotes from that day.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
https://www.mackenziehodgson.co.uk/contact-us
Your satisfaction is very important to us.
Kind regards
Chelsea @ Mackenzie Hodgson
Reliable and Friendly
I need to change a few details on my insurance. It was friendly professional conversation. What I needed was completed and it didn't take up more than 20 minutes
September 23, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for your kind feedback. I’m pleased to hear that your experience with our agent was friendly and professional, and that your insurance details were updated promptly.
Should you need any further assistance or wish to make more changes in the future, please don’t hesitate to get in touch.
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
As I didn't want to renew with my last…
As I didn't want to renew with my last insurance company and came across Mackenzie and Hodgson as they were cheaper got all sorted online sent me paperwork through the post i thought great all sorted, 9 months later I sold the bike and had a newer model which I did call them and explained, it cost me £93 for the change over only having 3 months left on my cover which the guy said on the phone, and also said I'd get my renewal quote 3 weeks before the date it renews never got my renewal quote so I rang and asked and they said I couldn't insure with them with no explanation.........if you want to be let down by all means insure with them....but stay well clear of these absolute bunch of 🤡🤡🤡🤡
August 28, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for sharing your experience. I’m sorry to hear about the difficulties you’ve had with the insurance renewal and the lack of your renewal quote. I understand how important it is to have clear communication and timely quotes.
If you wish to discuss this further or register a complaint please contact us via:- https://www.mackenziehodgson.co.uk/contact-us
Kind regards
Nicola @ Mackenzie Hodgson
Reply from Mackenzie Hodgson Insurance
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service reliable and knowledgeable. Providing good service is very important to us, and your comments are greatly appreciated.
If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
Good insurance policies for a good…
Good insurance policies for a good price..Knowing what a motorcyclist needs..Helpful telephone representatives ..
July 30, 2025
Reply from Mackenzie Hodgson Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that you found our insurance policies well-suited to your needs as a motorcyclist and that our team was helpful over the phone. Providing excellent service and good value is very important to us.
If you ever need any further assistance or have questions about your policy, please don't hesitate to reach out.
Kind Regards,
Nicola @ Mackenzie Hodgson
Reply from Mackenzie Hodgson Insurance
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you had a great experience with us. Your feedback about our competitive prices, ease of contact, and the quality of our cover means a lot to us.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Kind regards,
Hayley @Mackenzie Hodgson
DO NOT USE, they cant get the basics right!
Having taken out insurance with this company, I cancelled midway due to selling my motorbike. I called and stated I no longer needed the insurance, theh told me it would be cancelled. 3 month later I get a renewal email. Turns out they have been charging me ever since, on calling them they state they have no record of me cancelling and that they don't know why "my guess is as good as theirs". Absolute admin clowns, wouldn't use them, they cant get the basics right, let alone trusting them with insurance for you and your bikes!
Zero star rating if it would let me. Guy on the phone was unhelpful.
What's the betting they still try and renew my policy?? 🤡🤡🤡
July 4, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for reaching out and sharing your experience with us. I sincerely apologise for the inconvenience you've faced regarding your insurance cancellation and the subsequent renewal email.
It’s concerning to hear that there has been a lack of communication on our end. We strive to provide excellent service, and it's clear we fell short in this instance.
If you wish to discuss this further or register a complaint, please feel free to contact us via our contact page: https://www.mackenziehodgson.co.uk/contact-us.
Kind regards,
Nicola @ Mackenzie Hodgson
Good price for 2 bike insurance…
Good price for a 2 bike insurance policy
Any questions answered at the time I was on the phone
July 1, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your feedback with us. I'm pleased to hear that you found our prices attractive and that your questions were addressed during your phone call.
If you have any more questions or need further assistance, please don't hesitate to contact us. We're here to assist you!
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
I got straight through to one of your…
I got straight through to one of your agents without waiting. My in was renewed within minutes. The agent was professional and knowledgeable. Thanks for providing a great service.
June 20, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you were able to reach one of our agents quickly and that your renewal was handled efficiently.
It's great to know that you found our agent to be professional and knowledgeable. We strive to provide excellent service to all our customers, and your feedback is a fantastic reminder of our team's hard work.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Samantha @ Swinton
Very good service for buying and…
Very good service for buying and renewal insurance but cannot give 5* only because never used for claims... hopefully won't have to...
June 20, 2025
Reply from Mackenzie Hodgson Insurance
Thanks for your feedback! We're glad to hear you had a great experience with us for buying and renewing your insurance.
We totally get why you can’t give a full 5 stars without trying out our claims process. Fingers crossed you won't have to! If you ever have questions or need help, just let us know.
Kind regards,
Nicola @ The Social Media Team
Been with this company for awhile
Been with this company for awhile, now never again, cannot even get on their site to complain.I have paid for breakdown cover always, when I needed it was told my policy had been transferred to another company and my emergency breakdown number did not apply(01737 334431) beware if you had this number, was told that the RAC now does it, got in touch with the RAC and was told by them they do not do motorcycles, ended up paying over £187 to get my bike picked up and taken home. Their phone service is appalling, it gets you in a loop with AXA, it would be very nice to have a direct phone line to Mackenzie Hodgson to complain, which is impossible, now I understand why, it would be very nice to be reimbursed for the amount I had to pay a company to get me and the bike home. I will take out another policy on my bike straight away with another company as I will never go with this company again, at the age of 79 and being stuck at the side of the road for 5 hours is not funny.
June 12, 2025
Unprompted review
Reply from Mackenzie Hodgson Insurance
Thank you for reaching out and sharing your experience with us. I sincerely apologise for any inconvenience and frustration you've faced regarding your breakdown cover and the difficulty in accessing our services.
We value your feedback, and it's disappointing to hear about the challenges you encountered when trying to get assistance. If you would like us to investigate your concerns further or log a complaint, please use the link below, there is a section on how to make a complaint, and this can be done via live chat if you're unable to call:
https://www.mackenziehodgson.co.uk/contact-us
Thank you for your patience, and I hope to hear from you soon.
Kind regards,
Samantha @ Mackenzie Hodgson
No complaints after several years being insured
I have been with Mackenzie Hodgson for a number of years and their price is still competative and in most cases cheaper. Level of cover is good such as breakdown, legals, travel abroad etc. I Have always been able to speak with a person when necessary.
May 4, 2025
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your experience with Mackenzie Hodgson. We're thrilled to hear that you find our pricing competitive and our level of coverage satisfactory, especially with the benefits like breakdown assistance, legal coverage, and travel abroad options.
We pride ourselves on providing excellent customer service, and it’s great to know that you have always been able to reach a representative when needed.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Mackenzie Hodgson
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