I have been insured with Mackenzie and Hodgson for a good number of years and received an email saying they were no longer doing insurance. Almost immediately i received an email quote from Carole Na... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away. Bonus too this year as costs came down even with adding an extra bike... See more
Company replied
Easy website to navigate. Straightforward questions. Polite, knowledgeable staff when a phone call is required. Excellent prices with certain items included free with the policy where other companies... See more
Company replied
The gentleman who renewed my motorcycle insurance for me was brilliant, he made my renewal very easy and quick. I'm also very pleased with this company for insuring my two motorcycles, with options,ie... See more
Company replied
Company details
Information provided by various external sources
Mackenzie Hodgson. Motorbike Insurance by bikers for bikers. Get a quote today
Contact info
United Kingdom
- www.mackenziehodgson.co.uk
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mackenzie Hodgson Insurance
Thank you for your feedback, Malcolm! We're glad to hear that you had an easy time finding our services and that we're providing competitive rates and good coverage.
If you ever need further assistance, don't hesitate to reach out to us. We're always here to help.
Kind regards,
Chelsea @ The Social Media Team
Perseverance required for success.
While those I spoke to were helpful, I was passed around four advisors before eventually discussing my needs. I found the preamble info message before being put through to an advisor, both lengthy and unnecessary, stating what was ‘obvious’, I guess this is a legal requirement but this makes the process so much more ‘user unfriendly’. I was also cut-off twice seemingly without reason before getting through. I found the online portal very frustrating, it would accept registration details, recognised my bike, but then threw up an error message when trying to progress stating the system could not find my bike. The info required fields are also unclear when additional bikes are added. The system asks for details, but it is unclear whether this relates to the first, or any additional vehicles. ‘Accessories’ is another unclear area, not enough detail is provided to show what is acceptable as ‘standard’ and what qualifies as an ‘accessory’. Possibly the most irritating part of the whole online process is the quote reference number given on completion, here both number 1’s and capital ‘I’s’, and also letter ‘o’ and number 0 are not differentiate, this results in quotes being difficult to access if returning to the system later. Price wise the insurance was okay, though I felt I had to ‘persevere’ to get sorted. It was certainly not a simple process.
July 29, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to leave a review on Trustpilot. We are sorry to hear about your experience with Mackenzie Hodgson and we would like to apologise for any inconvenience you may have encountered.
We would like to assure you that we take your feedback very seriously. We understand it can be frustrating to be passed around between advisors before getting help. We strive to provide our customers with reliable customer service and we are sorry we were unable to meet your expectations on this occasion.
With regards to the preamble message, this is a legal requirement, we do appreciate your concern, and would like to explain if it was not on the opening messages it would still have to be said on every call.
We value our customer's feedback, and if you would like to discuss your concerns further, please feel free to contact us via the link below:
https://www.mackenziehodgson.co.uk/contact-us
Thank you for your patience and understanding. We hope to make it right and restore your faith in Mackenzie Hodgson.
Kind regards,
Beth @ The Social Media Team
Value for money
July 29, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to provide us with a 5-star review on Trustpilot. We're glad to hear that you found our policy to be good value for money!
At Mackenzie Hodgson, we aim to provide our customers with high-quality policies at competitive prices, so it's great to receive positive feedback like this.
If you have any further feedback or comments, please don't hesitate to get in touch. We're always here to help.
Thanks again for your review and for choosing Mackenzie Hodgson!
Kind regards,
Beth @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Bill,
Thank you for taking the time to leave such a positive review on Trustpilot. It's great to hear that you had a smooth and professional experience working with our employee.
We really appreciate your feedback and are glad that you had a positive experience with us. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Kind regards,
Beth @ The Social Media Team
Very easy to use and a great price and…
Very easy to use and a great price and friendly service Definitely a good site was wondering if it was a scam one but Hodgson and Mackenzie was a genuine one
July 16, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for your review, Mick. We're thrilled to hear that we were able to provide you with excellent service and an affordable price. Rest assured that Mackenzie Hodgson is a legitimate site and we value your trust and confidence. We're always here to assist you with your needs. If you have further concerns or inquiries, don't hesitate to reach out to us.
Kind regards
Nicola @ The Social Media Team
Dealing with the website was easy
Dealing with the website was easy, there must be a glitch in the software that the companies use, had same issue with another company in the same place with the member of Motorcycle organisation. One quick phone call and got it sorted so all good, good price easy to deal with
July 8, 2024
Reply from Mackenzie Hodgson Insurance
Hi Ray,
Thank you for your feedback. We appreciate you bringing the issue you experienced with our website to our attention.
We apologise for any inconvenience caused and we're pleased to hear that the matter could be resolved quickly over the phone. We are always aiming to make our site as user-friendly as possible and we'll do our best to identify any glitches as soon as possible.
Thank you for taking the time to provide us your feedback. If you need further assistance, please don't hesitate to contact us.
Kind regards,
Beth @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Pete,
Thank you for choosing Mackenzie Hodgson for your insurance needs, and for taking the time to leave your review on Trustpilot. We're glad to hear that our service was easy and quick for you.
If there's anything else we can assist you with, please don't hesitate to let us know.
Kind regards,
Beth @ The Social Media Team
Data needs to be 100% correct and…
Data needs to be 100% correct and checked if the prices increase drastically
June 29, 2024
Reply from Mackenzie Hodgson Insurance
Hi P Stidwell,
Thank you for reaching out to us regarding your concern. We understand that having accurate and up-to-date information is crucial to maintaining your trust in us. We assure you that we are committed to providing you with the correct information, and we always double-check our data to ensure its accuracy.
Regarding prices, we will make sure that any significant changes are promptly communicated to you, so you can make informed decisions.
We appreciate your feedback, and we look forward to continuing to assist you.
Kind regards,
Beth @ The Social Media Team
Easy and straight forwarx
It was qiute easy and straight forward organising my dual bike insurance on line and for a reasonable price.
Hope it's just as eady if I have to make a claim or get breakdown assistance.
June 3, 2024
Reply from Mackenzie Hodgson Insurance
Thanks for taking the time to write a review! We're thrilled that it was so easy for you to organise your dual bike insurance with us at MackenzieHodgson, and we're glad to hear that our prices are good too.
If you do ever need to make a claim or request for breakdown assistance, don't hesitate to get in touch - we're here to help.
Thanks for choosing MackenzieHodgson.
Kind regards
Nicola @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
I am sorry to see that you aren't aware of the reason your insurance was cancelled. We would be happy to look into this further for you.
If you would like us to investigate your concerns further or log a formal complaint, please use the link below:
https://www.mackenziehodgson.co.uk/contact-us
Kind regards,
Samantha @ The Social Media Team
Helpful staff and competitive rates
Helpful staff and competitive rates, no messing about whilst trying to renew my policy
June 21, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for your kind feedback, Paul. We're delighted to hear that our staff were helpful and you were happy with the competitive rates.
We're glad the renewal process was straightforward for you. If you need assistance with anything else in the future, please don't hesitate to contact us.
Kind regards,
Samantha @ The Social Media Team
I was looking for a multi-bike policy…
I was looking for a multi-bike policy as my insurer for the last three years increased its premium by a substantial amount.
The cost of this policy was over £150 cheaper for and for much better cover.
Quick, simple and easy to use application form.
June 26, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for choosing Swinton for your multi-bike insurance needs. We're glad to hear that the quote we provided was much better in terms of cover and savings in comparison to your previous insurer. At Mackenzie Hodgson, we strive to make the insurance application process quick, simple and straightforward for our customers.
Thank you for sharing your positive experience with us, your feedback is important to us, and we hope to continue providing you with excellent service in the future.
If you require further assistance or have any questions, please do not hesitate to get in touch. We're always here to help you.
Kind regards
Carly @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi John,
Thanks for the great review! We're glad to hear that you had a good experience with us and found it easy to do business with Mackenzie Hodgson. We always try our best to make things simple for our customers.
Please feel free to get in touch with us again if you need any help with your insurance in the future
Kind regards
Philippa @ The Social Media Team
Great service re-starting a policy I’d…
Great service re-starting a policy I’d cancelled last year, with a different bike, and an excellent price, the same as the cheapest Meerkat quote.
I like that it was started by two motorbike racers too.
June 20, 2024
Reply from Mackenzie Hodgson Insurance
Thanks for getting in touch with us! We're really happy to hear that you found our service great and that we were able to offer you a price as
We're definitely proud of our roots as a motorcycle insurance specialist - it's great to see that you appreciate our heritage founded by two bike racers too.
If you've got any other questions or need any help, don't hesitate to give us a shout.
Kind regards
Nicola @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to provide feedback on your recent interaction with Mackenzie Hodgson. We're thrilled to hear that the quote and response provided were satisfactory and that the policy met your needs.
If there is anything else we can assist you with, please do not hesitate to contact us at any time.
Thank you for choosing Mackenzie Hodgson.
Kind regards
Carly @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Great to hear that you found Mackenzie Hodgson's rates competitive and our service easy to deal with. We pride ourselves on providing our customers with the best insurance rates and a hassle-free experience. Please let us know if there is anything more we can do to help, and thank you for your feedback!
Kind regards
Carly @ The Social Media Team
Very friendly and helpful
June 18, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for your recent review of our business on Trustpilot. We appreciate your feedback and are pleased to hear that our representative was helpful during your interaction.
At Swinton, we strive to provide the best possible customer service and are always looking for ways to improve.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Kind regards
Nicola @ The Social Media Team
Fairly satisfied
June 18, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for your recent interaction with us via Trustpilot.
We are glad to hear that you were fairly satisfied with the service you received from Mackenzie Hodgson. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
If you require further assistance, please do not hesitate to get in touch with us.
Kind regards
Carly @ The Social Media Team
The price hike gets you 3 stars.
The price hike gets you 3 stars.
If it wasn't for that you'd get five stars, shame 🫤
The staff are great to talk to, and when my bike broke down in France and needed work, everyone was very helpful. The team and kept in touch and helped me get home
June 6, 2024
Reply from Mackenzie Hodgson Insurance
Thank you for taking the time to share your feedback on Trustpilot. We appreciate your positive comments about our staff and the support you received during your breakdown in France. We're sorry to hear that the recent price hike has affected your opinion of our services.
We strive to ensure that our customers receive the best value for money when searching our insurer panel for renewal premiums, and we apologise for any inconvenience this may have caused. If you would like to discuss your concerns further please contact us via the link below:
https://www.mackenziehodgson.co.uk/contact-us
Thank you again for your feedback. We value your business and hope to have the opportunity to serve you again in the future.
Kind regards,
Beth @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Phillip,
Thank you for taking the time to share your feedback with us regarding your recent interaction with us here at Mackenzie Hodgson. We're delighted to hear that our agent was easy to talk to and provided a friendly service.
It's wonderful to know our team provided a positive experience and your satisfaction is our top priority. If you have any further questions in the future, please don't hesitate to get in touch.
Kind regards,
Beth @ The Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.