I have bought Makita tools under promotion to claim the free battery at the time assured that all items qualify for the promotion! When filled in the form only a similar item was available to sele... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Filled in the form online because the lawnmower grass collection bag had come loose at the seams within warranty. A lady from Makita called and said they’d have to take the whole lawnmower and che... See more
Absolutely shocking customer service. I’ve been using Makita for 20plus years, I was ten days out of the window to claim the battery redemption offer due to working away. This was... See more
Bought an open tool tote model E-05430 as I have had 2 previous totes before unfortunately They have changed the internals completely. Where there was pockets there’s just bits of elastic no large in... See more
Company details
Information provided by various external sources
Makita are the foremost manufacturer of power tools in the world!
Contact info
2.0
Poor
170 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding quality!
Outstanding quality! Why cant we built this quality for close to this price in US?
November 6, 2018
Unprompted review
5 star customer service
My dirty water pump started tripping out the electrics. I contacted customer services via email one evening and received a reply the next morning. I was asked by Makita to return the pump to them which I did. Within a week of posting it I received a courtesy call from Makita advising a new replacement pump was on its way to me for next day delivery. Nothing but 5 stars for my experience of their customer service :)
October 21, 2018
Unprompted review
Great Customer Service
We managed to lose a battery in a flowerbed for a week. After looking everywhere for it and eventually finding it, I contacted Makita to work out if it could safety be used, being that it had got wet. They replied promptly to say we could send the battery to them for testing. The battery failed the test, but they sent us a new one free of charge. Great customer service!
We have a G series drill and it has served us well. We've now bought a jigsaw, hedge trimmer and strimmer in the same range, but haven't used them yet. Hopefully they're just as good!
September 27, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.