While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the website incredibly intuitive and straightforward to navigate, allowing them to quickly find and download the maps they need. The service is consistently praised for its speed, efficiency, and ease of use, often taking only minutes to achieve desired results. Reviewers also highlight the competitive and reasonable pricing, offering great value for money compared to other providers. However, some people were dissatisfied with the customer service experience, noting issues with reaching staff directly and feeling that the company's reception services created a facade. A few other people also felt that the map's panning functionality was limited, requiring manual adjustments or scaling out to select areas, which could be inconvenient.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Website

Clients share positive opinions on the website, consistently praising its ease of use and straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting its ease of use, efficiency, and reliability.... See more

Price

Consumers find price to be positive, with many reviewers describing it as reasonable, competitive, and... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the service as cost-effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used several mapping services, but MapServe is by far the most intuitive. The website is straightforward to navigate, and I was able to find and download the exact OS maps I needed in minutes.... See more

Company replied

Rated 5 out of 5 stars

As a professional user I find the website easy to use and the pricing for plans is competitive in dwg/dxf format. The company is also prepared to partially refund user error when the wrong basket icon... See more

Company replied

Rated 5 out of 5 stars

I am a planning consultant and very often need os based scale plans for clients and to submit as part of a formal planning application. MapServe provide this at very reasonable cost and quickly no fus... See more

Company replied

Rated 5 out of 5 stars

I have used numerous map providers for planning maps etc. Mapserve prices are competitive and they have the best layer management. Even the least expensive maps have clear layers that can be easily... See more

Company replied


Company details

  1. Mapping Service

Written by the company

The most detailed and best designed professional maps whilst offering them at prices far lower than most. Used by 1,000's of architects, surveyors, developers, traffic management companies and many others, Mapserve is one of the UK's most popular professional mapping services."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Open on SUNDAY

I was able to identify and download a large OS extract to CAD on a SUNDAY, and get a whole lot of work done on it by Monday.
The interface worked well and it was a unique experience for me to be able to download an OS extract without speaking to someone over the phone. Although I much prefer to speak to a human, I was in a rush on this occasion - so my expectations of getting a 'result' were very low. Will definitely use MapServe again.

February 26, 2023
Unprompted review
Rated 5 out of 5 stars

Good service from the team at Mapserve

Good service from the team at Mapserve. I get all my maps from Mapserve and on the rare occasion there is a problem, they fix it straightaway

November 1, 2022
Unprompted review
MapServe® logo

Reply from MapServe®

Thank you for this great review Jane! It's much appreciated.

Rated 1 out of 5 stars

Poor quality map at ridiculous price

We purchased a map recently which proved to be very poor quality and an exorbitant price for what was delivered. The file size was barely above 100kb making for a very grainy and pixelated image. This poor quality image cost almost £25!
The customer service was infrequent and also poor ignoring several of the questions asked.
The website is clunky and awkward to use. You have to register your details just to view the map. The measurement feature does not work and the ability to select the area appropriate to your needs causes page crashes. You also get a limited number of free views before you have to purchase an overpriced map to carry on viewing which considering the page crashes only adds to the frustration.
Overall I cannot recommend this service as for us it turned out to be a highly overpriced waste of time.

September 2, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look