So far everything is as I would desire. The Team has been helpful, comms sound, positive and friendly attitude, completely different approach than my previous letting agent. Big thanks to Brionna, Lea... See more
Company replied
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Review summary
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Reviews shaping this summary
Recently rented out our property with Martins and Jen Ormond has been nothing short of fantastic, helping us through the process every step, quick responses and lots of support. Made the process whils... See more
Company replied
We would like to say infinite thank you to Brianna for her continuous support during our 3yrs tennacy & onwards. We wish you & your whole team a year of continued growth, happiness, and suc... See more
I have been with many Property Managers during the last 3 decades. You will not ever find anyone with the competence, affability and wide skill set as Ms Jen Ormond . She smoothed out every possible... See more
Company replied
Company details
Written by the company
We have excellent experience in property sales, letting and management with more than 600 properties that we are responsible for. Our customers are our guests, we treat them with respect striving to make their time with us a great experience.
Contact info
192 Seabourne Road, BH5 2JB, Bournemouth, United Kingdom
- 01202 559922
- bournemouth@martinco.com
- www.martinco.com/estate-agents-and-letting-agents/branch/bournemouth
4.7
Excellent
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Superb! and great service.
It was an amazing team and Excellent customer service :) I would highly recommend to Martin & Co Estate Agent Bournemouth, they are Brilliant!!
Thank you for looking after me very well Martin & Co.
March 13, 2019
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mattika, We are grateful to have you as a client. We much appreciate your 5 stars positive feedback and are grateful you took the time to leave this review for us. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Kind regards, Martin & Co Bournemouth Team.
Very professional
Very professional, I would certainly request your services again, without any doubts.
Thank you to find out my new home
January 25, 2019
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mrs Gomes, Thank you so much for your excellent review! We really appreciate you taking the time out to share your experience with us. Kind regards Martin & Co Bournemouth Team.
Nikita was an absolute joy to deal with…
Nikita was an absolute joy to deal with from start to finish. Trying to let a property for your return to the UK, when you live 3,000 miles away could be traumatic, but Nikita made the process so easy. Kind and thoughtful, she went out of her way to help us. An absolute star and an asset to Martin & Co. Nothing was too much trouble.
Mary Spicer
December 17, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Thank you so much for your kind words, Mary! We really appreciate you taking the time out to share your experience with us—and we agree, We count ourselves lucky for customers like you. Wishing you Happy Holidays! Kind regards Martin & Co Bournemouth Team.
Jamie offered a great service
Our Consultant Jamie was very attentive to our needs and thorough throughout the process. He kept us informed with updates from the buyer and was happy to liaise with the chain where required. The photos for the particulars were also of a high quality. I would definitely recommend Jamie.
December 5, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mrs Bawden, We thank you for your positive feedback! We really appreciate you taking the time out to share your experience with us. You are spot on! We look after our customers very well and forward to working with you again in the future! Kind regards, Martin & Co Bournemouth Team.
Excellent service provided by the Sales…
Excellent service provided by the Sales team with our purchase transaction. A special thanks to Jamie and Melanie for outstanding support throughout.
December 5, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mr Shah, The team here at Martin & Co is thrilled to hear such good feedback, and we’re proud to be one of the best estate agents in Bournemouth. Many thanks! Kind regards, Martin & Co Bournemouth Team.
We needed a quick sale and we got one. Thanks
We needed a quick sale and we got one.
Jamie Hales did an excellent job finding us a buyers in a proceedable position in just a few days. The photos were also excellent and really showed off our property brilliantly. We went from speaking to Jamie to accepting an offer in less than two weeks. Once we had a buyer everything was smooth and straightforward. We’re now in our dream house which wouldn’t have been possible without such a quick sale. Thanks
November 30, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Thank you so much for your excellent review, Tom! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Kind regards, Martin & Co Bournemouth Team.
A PERFECT DEAL
I am delighted with the cooperation with the real estate agency at all!!
They all were very kind and helpful.
It was consequent and effective whithout delays in the process.
I would recommend them to everyone!!
November 23, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mrs Kanellia, We thank you for your inspiring feedback. We really appreciate you taking the time out to share your experience with us. We pride ourselves in providing you with the best service possible, Kind regards, Martin & Co Bournemouth Team.
Very helpful from beginning to end
Very helpful from beginning to end, nothing too much trouble for the team at Bournemouth branch. Dispute a few hiccups along the way Mel and Jamie did all they could to ensure we got to completion and I’m delighted with my flat that I purchased through them.
November 19, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Thank you so much for your kind words, Mr Wilson. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Martin & Co Bournemouth Team.
They are very helpful and friendly 🤗
November 16, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Ms Skembi, Σας ευχαριστούμε για την ανασκόπηση σας στο “Trustpilot”. We appreciate you took the time to leave your kind feedback for us. Thank you! Kind regards, Martin & Co Bournemouth.
I am happy with the service I receive…
I am happy with the service I receive from the staff at Martin & Co Bournemouth. The staff I have contact with are helpful and polite.
November 14, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mrs Evans, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for having customers like you. Kind regards, Martin & Co Bournemouth Team.
Any repair request is replied the next…
Any repair request is replied the next working day and the work is arranged and carried out promptly
November 13, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Emma, Thank you for your excellent review. We value your business tremendously and appreciate the opportunity to working with you. Kind regards, Martin & Co Bournemouth Team
Very helpul.
November 13, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mrs Walker, We are really grateful for leaving your positive review for us. Thank you! We work really hard to offer the best possible services. Kind regards, Martin&Co Bournemouth Team
Very friendly staff who have helped me…
Very friendly staff who have helped me a great deal
November 9, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mrs Haw, We thank you for taking the time to leave your positive review. We really appreciate your business. Kind regards, Martin & Co Bournemouth Team.
Average ...
Average to good.
I have had to in the past, chase these people regularly to get updates and inspection outcomes were not communicated to me as a landlord.
They are however always pleasant to deal with, competitive on pricing and want to hear what their customers think of them.
A nice service.
November 9, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mr David, We would like to extend our sincere apologies regarding the recent issues with the property you are currently renting. We at Martin & Co Bournemouth are under new management and since the take over we have gone through an incredible transformation. We are working really hard to improve our services. Our new property management team is a smart and dedicated team who have been in contact with you and resolved the problem. Kind regards, Martin&Co Bournemouth Team.
Cooker Replacement Fiasco
Our cooker broke and our landlord authorised a replacement. Martin and Co have been hopeless! We've had 3 different contractors around, one of them was rude and upset my wife. When AO tried to deliver and fit the cooker, they couldn't because there was an electrical plug in the hot area above the burners. Cooker had to be returned and we tried to start again. I could go on about the endless calls and time wasted but I don't wish to bore you to death dear reader. Only to say we still don't have a cooker and due to the endless failures of Martin and Co it looks like this may continue for some time!! Beer and brewery spring to mind.
November 9, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mr Saunders, We apologise for your cooker replacement experience. As you are aware we did a lot of work to try to resolve this for you, the landlord was more than happy for yourselves to choose your desired cooker, which you have. You've chosen the cooker from gas to electric. The electrical supply point was originally located incorrectly to the property and we could not install a further 45amp circuit on the fuse box as it was full. We capped and uncapped the cooker gas supply to assist you to have a facility while we ordered a replacement new cooker. You've completed the required paperwork for AO to deliver and install and regrettably gave incorrect information. There was only two contractors who attended one who was a gas specialist the other a white goods installer as each is skilled in their own tasks and both endeavoured to resolve the problem of installation of the cooker. We've endeavoured throughout to sort the problem and satisfy your requirements. Kind regards, Martin & Co Bournemouth Team.
Excellent Service
November 8, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mr Kalbag, Thank you for the high compliments. We much appreciate your review! Kind regards Martin & Co Bournemouth Team.
Reply from Martin & Co Bournemouth
Dear Miss Turner, Thank you so much for your feedback! Kind regards, Martin & Co Bournemouth Team
So far decent agency
November 8, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mr Roberto, We appreciate you took the time to leave your positive feedback for us. Thank you! Kind regards, Martin & Co Bournemouth Team.
Reply from Martin & Co Bournemouth
Dear Miss Maiorca, Thank you very much for your positive review! Kind regards, Martin & Co Bournemouth Team.
Very helpful and great service
Very helpful and great service.
Would highly recommend.
November 8, 2018
Unprompted review
Reply from Martin & Co Bournemouth
Dear Mr Blake, Thank you very much for such a great review! Kind regards, Martin & Co Bournemouth Team.
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