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Nice people to deal with and very…
Nice people to deal with and very efficient.
Excellent service from start to finish
Excellent service from start to finish. Very happy
Horrid experience
Horrid experience! I viewed a flat above the office and I was greeted by a women. I've lived on my own since 19 so I have quite a solid experience with how a viewing must go. I was questioned by my age only being 21, and upon taking photos and measurements of the flat I asked for the washing machine cupboard measurements as I have my own furtniture. I was told somethng along the lines of 'lets see if you get the place first'. I had to walk myself through the flat as the estate agent stood there just following me. I then luckily got the appartment which I was grateful for. On my moving day I was handed a bunch of coloured keys and when I asked which is the main door key, a gent told me that he had no idea and they were handed to him like that. I was told to try each one out as they didnt know themselves. Wow! The appartment was directly above their office and no one offered to help me until I had to call them to say I needed help getting into my flat. I must say their maintenance team was great, no issues with the flat. I was told the landlord was selling the property and I had nothing to worry about as my tenancy would not be affected. I was then given notice to move out in my first 6 months due the property being sold to a private buyer. I had holidays booked, and asked Martin & Co kindly if I could extend the contract and move out when I came back from holiday (a few days after contract ended) otherwise I would have to move out one month early, and pay rent for a place I wouldnt even be living. I was immediatly told no. My new Estate Agents even questioned why they were not allowing this? I then rushed to find a new appartment and went out of my way every single viewing to make sure the place was clean. I even gave them my keys to enter the flat on a few occasions. They once left the corridoor light on, the next time they failed to even lock my front door, and the third time they admitted to forgetting to lock the door because one of their colegues 'couldnt lock it'. By far the worst experience I have gone through with an Estate Agent.
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