Martin & Co Worcester Reviews 

Extremely unreliable and unprofessional letting agency. After paying a holding deposit and submitting our details for referencing on a property, the letting agents failed to reply to our emails and left us without any communication for nearly two weeks. After withdrawing due to a lack of confidence, and a rapidly approaching move in date, the letting agent became increasingly unprofessional before emailing to say “please take responsibility for your actions”. Terrible customer service, wouldn’t use Martin and Co again.

Very welcoming ,approachable and answered all the questions I had for the experience

The staff are friendly, but not really listening what customer needs, need to call them many times to sort out something properly. Overall experience not too bad, just need more customer focused.

In reply to Martin and Co’s comment, here is our response:

You have claimed you have spoken to the two plumbers you currently used and you previously stated to us on numerous occasions that stuff from the taps couldn’t have caused the mark. But the stain could have been caused by something else as it materialised around the same time your inept plumbers where in the building. Also neither of the two plumbers you have attempted to clarify with were the plumbers in question. While your current two plumbers are no doubt reputable they are not the inept ones who were there and therefore cannot possibly comment on how or what they did. Those guys were so good they collapsed the garage ceiling, nothing is potentially beyond them especially stains on carpets.

This was informed to you by telephone. You are correct, we mistakenly believed we had emailed about it, as 95% of the time we would have e-mailed. On this occasion we had misremembered and recalled that it was actually a phone call. This happened because I had suffered a serious health problem and my wife and I were more distracted by more serious issues than the inability of your plumbers and the fact you don’t make note of calls coming into you. All this was stated in the original review. As the member of staff that received the call is no longer with Martin and Co we have no way to verify our call which would clear us and as Martin and Co’s call logging is clearly non existent we were left with no way to prove it either.

In regards the cleaning contractor, again you have failed to listen here. The contractor did not advise us as we were cleaning. He advised us BEFORE WE HIRED HIM on the phone that all we really had to do was just clean the carpets. He informed me that at the most that’s all we’d need as if we cleaned reasonably well it would pass the inspection, therefore putting himself in pole position to be hired as of course he would be the cheapest as he was offering a minimal service. This is the cleaner you recommended to us, and therefore we had no reason to doubt his claims would be genuine. We then find out this is not the case and more was required, no doubt to be carried out by the same guy who did us in the end. As I had better offers elsewhere for a comprehensive clean I would have gone there instead, but as your man under pitched knowing he’d get the job twice that’s how it ended up. You may feel the comments are spurious, but yours aren’t even taking in to account anything we’ve actually said so are redundant.

You are right, a number of contractors visited, and once you hired a decent plumber we had no further complaints until the end, when having completed a decent clean which was praised by the LANDLORDS THEMSELVES, Martin and Co got involved and suddenly everything was wrong despite saying in the first email that the house was ‘generally in a good condition.’

The Fumigation was originally sold to us as something that HAD to be completed because we had a dog. Quotes were obtained but only when we spoke to the pest control company you recommended did it turn out that we actually DIDNT have to fumigate as the chemicals are dangerous and should not be performed lightly. A fumigation should only be carried out if there is absolute evidence that it is required. This is NOT what we were originally told and it was later you had to clarify this proving that the clause in your contract was completely wrong. You later admitted your mistake and clarified you would keep back a portion of the deposit until 2 weeks after the new tenants had moved in.

With regards to the Oven, thank you for confirming that your inspection between tenancies was inadequate in this case.

We feel our comments are perfectly justified, and thank you in your return comments for proving our point with a lack of attention to detail, and for showing you do not wish to learn from a negative review. This is how we found your responses in our email exchanges too and now its here for all to see.

Regards.

Excellent service from start to finish from the whole team at Martin and Co Worcester. They made the renting process really quick and easy, I would recommend them to anyone.

Perfect for student houses, friendly employees who even throughout the Coronavirus pandemic were still helping me finalise my flat.

Moving into our property as first time house, the service we experienced was amazing, everything was made easy and in step by step, somebody always available to help and very friendly

I have been with Martin and co for over 4years now, they have always been great. I got no issues at all , whenever i got a problem they always come and fix it Quickly.

All the staff have bern great .Katie is really good and has been really helpful in renting the new property, she always kept me updated in everything from start to finish.I couldn't recommend enough.

Been with Martin & Co for 5 years. Always been really helpful and lovely staff. Thankyou

This has been our second experience with Martin & co and I could not recommend them enough. Right from the start of the process they are extremely helpful and professional. Any questions are answered promptly and make moving house that little bit less stressful.

Katie as been great all the way through with the renting of the new property kept us updated with everything with what we needed to do I give Katie 5 stars

Martin and Co are friendly, act quickly to resolve any maintence issues and communicate quickly and clearly with me. I'm delighted to be a tennant for them.

Straight forward, no hassle easy move. Martin and co have helped to literally change my life around. thank you for all that you have done.

Incredibly helpful and really on to everything as soon as they came up and got the whole thing done and dusted without a hiccup. Katie was especially helpful with everything and getting all the loose ends tied. Now currently happy and cosy in new home awaiting our first baby. So thank you :)

Quick to help with application, easy service and nice staff

This was my first time renting and staff were so helpful. They had all the information we needed about the property and told us exactly what the next steps would be so we knew what was going to happen. They stayed in touch at each stage so we didn't feel left to do everything by ourselves. We love our new home, thank you.

Very helpful, friendly staff

Excellent services. Friendly staff.