Midland Heart Reviews 

Nice and good, thank you so much

Very polite, very professional, very clean

Anthea Poole has gone above and beyond to ensure any problem I have raised has been resolved to a professional standard. Very polite and always kept me informed on the process of things always made me feel comfortable and made sure everything was taken care of .
Thakyou!! ☺️

Surveyor Ashish from specialist repair visited today. he was very professional and informed me on any problem areas that may be the cause of the damp and mold he also raised a repair for me. very poliet and professional.

Jag clare was so helpful and a lovely man

After sending our last email, very disappointed to not hear from senior staff member to make contact and make appointment with Sharon, Kerrie, Vicky, Michelle along with roofing contractor are all aware of this situation, scaffold erected 3 times, still raining in this is over a 3 Year period, in regards to loss of use of kitchen area this email should be passed too your complaints team to discuss compensation, due to Sharon's given health and mobility she has had major concerns over her health and safety, p.s. no point plastering ceiling before the leak is stoped

Did a wonderful job on getting the issue fixed very plight helpful and understanding

Jagjit clare .. came to assess a damp & mould situation, he was very professional explained what needs to be done thoroughly . Was able to complete his job with no complaints

I am due to start my new job with Midlands Heart in the next couple of months, and today I received through the post a welcome pack! It was a lovely surprise and included some lovely things to make my new role even more exciting and enjoyable. It was a fantastic way of already feeling part of the Midland Heart team ;-)

Mr abdul azezz has been very. good and very helpful and understanding towards the time i was having a bad time he has help me through it

Had a problem regarding security around the property, spoke to several people from midland heart and just seemed I was getting passed from pillar to post without getting anywhere, then out of nowhere I was contacted by a lady called Anthea, we had a chat on the phone and that same afternoon Anthea visited the property and assured me she’d get the issue resolved, and a little time after that it was finally done, I was losing all faith in midland heart to be totally honest, but Anthea has restored that, It’s reassuring to know there is somebody at the company that carries out there promises, she’s been a total star from day one, and she’s an absolute credit to the company, if anybody from midland heart reads this, please pass on my thanks to Anthea for all her help, And if Midland Heart employed more people like her, they’d be much the better for it. Also
A quick shout out to the guy who done the work. He worked long hours throughout the blistering heatwave a few weeks ago, Thank
you

I would like to say a huge thank you to Callum and Kully for the excellent job they did repairing my fence panels. They were both so friendly, polite and professional from start to finish. They took great pride in their work, explained everything clearly, and the quality of the repair is fantastic. They left everything tidy when they had finished, and nothing was too much trouble. They are a real credit to the housing association, and I couldn’t be happier with the service I received. Thank you both for your hard work!

Excellent customer service 👏🏾 👌🏾

Surveyor Ashish, from specialist repairs visited today. Really great very clear on the repair and booked in and explained repair process

The service is amazing and I would 10000% percent recommend.
Adama so underrated and helpful!

I would like to take this moment to say a BIG massive Thank You to Mr Abdul Aziz for his kindness inwhich he came out to my home to install cat spikes on my back garden fence,
Abdul also done it alone in this hot weather bless him.
My family and I are so greatful he has given us hope that we can once again start using our garden as for many months we have not had access to it ..
Above and beyond x

I called because the city council had incorrectly removed me from their records, although I have lived there for fifteen years. Kosar in the Customer Hub was extremely helpful and sent me proof of tenancy within ten minutes, Thank you

Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to say that we've found engineer Daniel (he's attended a couple of times) and also Gary helpful, interested, polite, professional and very approachable. Thank you. In a World where people are so quick to complain now I thought it important to express our delight in receiving great service. Thank you Midland Heart 👍👍

Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Nothing seemed a burden even when I asked questions regarding matters which were not of his faculty.