Midland Heart Reviews 

Midland heart staff were very friendly and clear re the job they would be undertaking(repairing kitchen cupboard doors) the job itself didn't take long so I was not inconvenienced and the carpenter left everything tidy. A great service all in all.

The job he did for us was very nice and he was friendly and very helpful with his advice to us

The person was lovely and helpful and worked hard

The work was done professionally and with minimal disruption to my day.

Exellent kindness and great customer service

Excellent and seamless service. Thank you for everything; you are amazing.

I do not know what I am meant to write a review about if it’s about the repair I reported nobody turned up and if they did, I have had no feedback

I was told my shower needed a new pressure vowel so it wasn’t fixed and I was told an electrician would be booked however I wasn’t told about when that will happen and it’s been a week now

Problem was sorted, very polite

Really happy with our service. Evrol was very respectful and went over and beyond with his work.

Before Lee Duckworth took over my mutual exchange, I had already been through two failed attempts, with both cases being closed. The communication from the exchange team was poor, inconsistent, and left me feeling like I was being messed about for far too long. By that point, I was honestly ready to give up on the exchange altogether.

After raising my concerns, I spoke to Stafford Price, who listened to my frustrations and made sure my case was passed to the right person. Thanks to him, Lee Duckworth took over my case, and from that moment everything changed.

Lee was absolutely outstanding from start to finish. He completely turned the experience around and restored my confidence in the process. He kept me updated every step of the way, explained exactly where my case was, what needed to happen next, and always made sure I knew what was going on. His communication was excellent, and I never had to chase him for updates. It was clear that he genuinely cared about getting my exchange completed and seeing it through successfully.

Thanks to Lee’s dedication, professionalism, and hard work, what had been a long and frustrating process became smooth and stress-free. I have now successfully moved into my new home, and I honestly don’t think it would have happened without his commitment to my case.

I want to say a huge thank you to Lee Duckworth for everything he did. He is a real credit to the housing association, and his level of customer service was exceptional. I’d also like to thank Stafford Price for listening to my concerns and making sure my case reached the right person. Without Stafford stepping in, I may never have had the opportunity to work with Lee, whose support made all the difference.

Diana Ranger
She is amazing and helped me with everything she can,,she has not ounce said no to me and she has answered all my questions what I've had,,she really is a truly amazing lady,,she works very hard and makes sure all her tenants she deals with are happy with the outcome of work,,I would give 100 out of 100,, that's what a truly loyal lady she really is,,she keeps you upto date with everything what is going on with your property,,couldn't fault her in anyway ,,very reliable and trusting lady.

Diane has been exceptionally helpful and has helped me an my family . every business needs someone like her to work for them if u want help Diane is ur perosn

Elisha Reid helped me out a lot with anti social behaviour I was experiencing Me and the children are forever grateful for her she helped us out a lot and now we are in a better situation because of her she the best would 100% recommend her

I want to give just a 5-star review for one of your staff members, Evrol McKenzie. He did a fantastic job, well done. He was the 4th person to come and find out what was going on about the leak in my bathroom.

But overall, Midland Heart, you need to sort out some of your employees. They have to work properly.

My brand new front door & the damp has gone. And a special thanks to Katie from Midland Heart

Ashish from specialist repairs visited today.
Excellent service

⭐⭐⭐⭐⭐

I cannot thank Abdul Aziz enough for everything he did for me and my daughter during an incredibly difficult and sensitive time. From the very beginning, they treated us with kindness, compassion, and respect, always taking the time to listen and understand our situation.

Their professionalism, dedication, and genuine care made what was an overwhelming process so much easier. Thanks to their hard work and support, we were able to secure a safe new home where we can finally begin to move forward and rebuild our lives.

I will always be grateful for the empathy and commitment they showed us. They truly went above and beyond, and I couldn't have asked for better support. Thank you for making such a positive difference to our lives.

Evrol mckenzie fitted me a new bath today it was a job weldone excellent job I'm very happy evrol a man of excellent he doesn't do things behalf

Had a house visit from Jagjit today and he was so professional. Done a great job at explaining what he’s come to do, used shoe coverings and was respectful in my home. He dealt with the repair area of my property.