Midland Heart Reviews 

The experience of contacting for a repair to be done was made easy.
I'd like to thank all concerned

Very polite

The staff have been helpful, understanding, and have guided me through the process, making sure I knew what steps were being taken and what to expect. It has been reassuring to feel listened to and supported, and I appreciate the effort made to resolve problems promptly.

Thank you to the team for your hard work, professionalism, and commitment to helping residents.

They are very professional.
Listen carefully and try to solve the problem

Thierry and walwin
My experience with them is they did a wanderful job in my houes and they are very kind, repectfully,highly recommend them

Today I had a visit from Jag Clare on behalf of midland heart to complete a damp and mould repair in my kitchen. He was unable to complete as the kitchen requires ripping out to access the areas concerned, waste of time though I can’t blame him, he wasn’t to know. Since last year I have be approved for a kitchen replacement following the ongoing disrepair in my home as well as the severe infestation of rodents and other issues throughout including my garden which was left in a terrible mess after my decking was ripped out to access the sewer. I have made multiple complaints and even though finally i have a date to get new kitchen still are dealing with the other issues as well. Oh and now this review has been amended because my kitchen installation date has now been cancelled. I am absolutely fuming according to the contractors and nothing from Midland Heart.

We have communal gardens, front of our property. We pay every week for these gardens to be maintained.
The grass is up to my knees now & there is no way you can get to the seating area. We dont have a path anymore as the bushes have taken over it.
When rang to ask why no one has been, all you get is, having trouble with contractors. Will be resolved mid June!! We are now nearing end of june & still nothing. Hottest time of the year & we can't sit out in the garden. No one has been for over 2 months. All we get is, we'll pass your complaint on, but still no gardeners AND no mention of a refund either for the service we are paying for but not getting! 😡

Jag hit arrived, he was very polite and helpful with the repaired and needed to be raised

Pleasant got the job done and professional

I had a visit from Katie Wilcox , lovely lady and made sure all my concerns was dealt with quickly and efficiently.

Five stars for Diane Ranger! She did a fantastic job helping us upgrade to a much larger home for our family. From day one, she was supportive, highly communicative, and incredibly caring. She found us the perfect space to give our family the room we need. We couldn't be happier with the treatment we received. Thank you for listening to our needs and genuinely caring about our family's future.

During recent personal issues that have trickled over into my tenancy, Midland Heart as a whole have really not been great but my Tenancy Services officer, Rachel Hickman, has been incredible. Gone the extra mile to check in on me and help me get my servicing complete.

Rachel Hickman is an asset to Midland Heart and should be celebrated as such. Thank you for all of your help.

Stephen introduced himself and showed me the card, very professional and did a great job

Assessed and completed 2 bathroom plumbing jobs within 1.5 hours. Thank you Tony. Polite, helpful and efficient.

Ashish and Dave from specialist repair visited today to do a disrepair post survey.
Very helpful, took note of all concerns and disrepairs. Answered all questions gracefully and were very professional.

Paul Burt is such a fantastic operative, he always does a brilliant job and never leaves a job unfinished. (Even complicated ones)
He came to my home and was respectful, informative and did a brilliant Job on my mold and damp kitchen. I wish more operatives were like him. Thankyou.

I have had a generally positive experience. The house is in good condition and provides a comfortable place to live. When I needed assistance, staff were polite and helpful, and they responded to my enquiries professionally. Overall, I am satisfied with my experience and appreciate the support provided

Reported faulty front door had one supplied and fitted within weeks very pleased