Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Steve came this morning- Observed all rooms in the house regarding damp and mould. Showed his ID on arrival, explained everything necessary during his time here and the conclusion/treatment plan.... See more
Company replied
Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Noth... See more
Company replied
I am due to start my new job with Midlands Heart in the next couple of months, and today I received through the post a welcome pack! It was a lovely surprise and included some lovely things to make my... See more
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Company details
Written by the company
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Contact info
20 Bath Row, B15 1LZ, Birmingham, United Kingdom
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Midland Heart
Hi John, we're really glad to hear that your smoke alarm is working again. If there's ever any other issues, please don't hesitate to reach out to us.
The team at Midland Heart.
I have not had response to email about…
I have receieved response to email about issue still ongoing problem for the address How can you support for a move as you have only offered mutual exchange previous Police did not do return job 2018 Police Housing visit You have cause me a racial issue at address but no proper support How can I get a move without Officer to support for address
June 13, 2026
Reply from Midland Heart
Thanks for reaching out to us. Your safety matters to us, and we want to help. If you haven't already, please could you send us an email to feedback@midlandheart.org.uk and we can take a look into this to understand what's happened.
The team at Midland Heart.
Really helpful
Had an issue in the bathroom, Martin White was excellent. An exceptionally polite and helpful man, he’s a real credit to Midland Heart. He sorted out the problem with no issues!
June 11, 2026
Unprompted review
Reply from Midland Heart
Thank you so much for leaving a review and for giving Martin such feedback. We'll be sure to share this with his manager as well.
The team at Midland Heart.
Thank you MH team
As a vulnerable adult needing to relocate, They have been super helpful with my rehousing process, And great location for my needs. Although it took a while, Friendly staff had my back, Sometimes I need to chase things up but once I made contact there’s never communication problems with repairs and such.
Special thanks to Adam Evans and Sue Lamb, A few times I felt aimless or not knowing what to do next they were incredibly considerate and supportive
June 11, 2026
Unprompted review
Reply from Midland Heart
We care deeply about our tenants and always aim our best to provide a service that puts your needs — especially those who are vulnerable, at the heart of what we do.
We always want to make sure that you feel safe, happy and confident in your home and in your neighbourhood and appreciate you taking the time to leave a review of your recent experience.
The team at Midland Heart.
Im a tenant at 6 river court cv13at and…
Im a tenant at 6 river court cv13at and i had a home visit from ABDUL AZIZ today and my feedback is good he is a lovely person and has helped me and my mum so i would give ABUL A 10 OUT OF 10 foe his help and understanding kind regards from steven marsh and my mum sharon
June 11, 2026
Unprompted review
Reply from Midland Heart
Hi Sharon, thank you so much for taking the time to leave a review of your recent experience. We're really pleased to hear that Abdul has been able to support you.
The team at Midland Heart.
Ashish from Specialist Repair team
Ashish from Specialist Repair team,
Helped with looking at the repairs and walked through issues and fixed it and helped to use the app
June 11, 2026
Unprompted review
Reply from Midland Heart
We're glad to hear that Ashish was able to support you with your repairs. If there's ever anything else, you know where to find us.
The team at Midland Heart.
No reply from Jackie Scott - Senior lol
Got a reply but not from Jackie Scott, SENIOR housing officer....who is this person who doesnt reply to tenants and owners, ever and for months.
June 8, 2026
Unprompted review
Reply from Midland Heart
We’re sorry to hear you remain unhappy and we want to reassure you that our team has made efforts to address your concerns and offer support.
If you still wish to extend your lease, please can you contact Jackie Scott directly and she'll be happy to support.
If you've reached out directly and haven't heard back, please can you give our Hub team a call and we'll be able to redirect to the correct team.
The team at Midland Heart.
Always an excellent service
April 10, 2026
Reply from Midland Heart
Thank you so much for the lovely review Paul, we're pleased to hear that you're happy with our recent services.
The team at Midland Heart.
I called about 2 window locks in my…
I called about 2 window locks in my living room they had came off early this evening.
By 8.00pm somebody came
from midland heart (called Tavin ) and they were fixed straight away .
Brilliant service .
June 10, 2026
Unprompted review
Reply from Midland Heart
It's great to hear that Tevin was able to get the window locks sorted for you. If there's ever anything else, you can always give our Hub team a call.
The team at Midland Heart.
Had Graham Sheffield and Lewis Barnes…
Had Graham Sheffield and Lewis Barnes comes to do work at the house for two days . They found I had a pipe which was leaking which caused damage to walls in my kitchen a skirting boards. Graham and Lewis are very professional friendly guys , they did a great job and got that job done quickly. Graham found other issues which had come from the leak and reported this to midland heart . Both a credit to the company . Thank you Graham and Lewis for the work you have done
June 9, 2026
Unprompted review
Reply from Midland Heart
Hi Sarah, thank you so much for taking the time to give our colleagues a lovely shout-out. It sounds like they both took the time to find the root cause for the leak and supported you in completing the repairs.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Very polite man who arrived he…
Very polite man who arrived he explained everything to me
May 28, 2026
Reply from Midland Heart
Thanks Annette, we do appreciate your kind words.
The team at Midland Heart.
My experience so far with Midland heart…
My experience so far with Midland heart i have to say has been excellent,from service staff, phone communications etc.
May 27, 2026
Reply from Midland Heart
It's really great to hear that you've had a positive experience with us Claire.
The team at Midland Heart.
I spoke to a Midland Heart team member…
I spoke to a Midland Heart team member on the phone about some issues and they were very helpful. I really appreciate their support.
June 9, 2026
Reply from Midland Heart
Thank you Gul for taking the time. If there's any other feedback you wanted to share or there's an area we can improve on, please do email us on feedback@midlandheart.org.uk
The team at Midland Heart.
Reply from Midland Heart
We're pleased to hear that you're happy with the service. If there's anything that we can do better on, please do let us know.
The team at Midland Heart.
Reply from Midland Heart
Thanks Sania, it's good to hear that you're happy with the recent visit.
The team at Midland Heart.
Very professional and understanding…
Very professional and understanding Janet was helped me no end
June 1, 2026
Reply from Midland Heart
Thanks Ben, we appreciate you taking the time to leave a review of your recent experience.
The team at Midland Heart.
Reply from Midland Heart
Thanks for the positive review. If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Very lovely people when they come to…
Very lovely people when they come to the front door and they show their IDs
June 9, 2026
Reply from Midland Heart
We appreciate you taking the time to leave a positive review of your recent experience.
The team at Midland Heart.
Midland heart are the best
May 19, 2026
Reply from Midland Heart
Thank you so much for the lovely review.
The team at Midland Heart.
I've had so many disgusting experiences…
I've had so many disgusting experiences with this shameful housing over a few years. They completely ignore your calls and emails, customer service always say they can't put u through to anyone so a message is sent but ignored over and over again! Even the complaints team do the same, and the feedback email, Customer service email, they all ignore you! Waiting months for a reply from each and NOTHING! My opinion of them is the level of the gutters
June 5, 2026
Unprompted review
Reply from Midland Heart
Hi there, we're really sorry to hear that you haven't had a good experience. It sounds like you've had some trouble reaching an officer for support.
If you could please send over an email to feedback@midlandheart.org.uk and we can escalate this with a senior member of staff to review.
The team at Midland Heart.
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