Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to... See more
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Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
20 Bath Row, B15 1LZ, Birmingham, United Kingdom
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I’ve been with Midland Hesrt for 33 years and they have been great over the years. However it’s the contractors who take over the jobs. I had scaffolding company come out and on the first day I lost the signal to my sky so I’ve had to report it to sky and wait nearly3 weeks with no sky They have said they will pay the bill but I’m not holding out any hope
The company who hired them mite have been good so far to resolve the issue.

Reply from Midland Heart
The damp and mould specialist, rang and noticified me before he arrived. He alos identify himself. He also explained what he's doing, very professional.

Reply from Midland Heart
Specialist repair surveyor Ashish surveyor from midland heart visited today. Helped to set up the app to raise repair and get an update on them. Done a thorough survey. Excellent surveyor

Reply from Midland Heart
Paul Bird was outstanding throughout the entire process of my bathroom repair. From the initial survey to resolving numerous ongoing issues, his workmanship was of the highest professional standard. After enduring 18 months of sleepless nights due to a sewage leak, pest issues, and an uncapped sewer pipe line in my new build, Paul managed to resolve absolutely everything in less than a few weeks. I honestly cannot thank him enough for finally putting my mind at ease.
Not only is Paul highly skilled at his trade, but he was also incredibly understanding, polite, and reassuring. Furthermore, he was exceptionally punctual and well-mannered throughout his time here.
He took great care to ensure the workspace was kept safe and clean, even going out of his way to fully protect the carpets in my hallway to keep them entirely free from dust and debris. I highly recommend his services to anyone looking for a true professional.

Reply from Midland Heart
Stephen was friendly and professional looking for mould in my property. He was helpful in advising how to spot mould in the future.

Reply from Midland Heart
Jag Clare
Jags came today and helped and explained the situation in detail and monitor in the future due to a previous leak. Very helpful and polite and understanding and patient.
Thank you midland heart

Reply from Midland Heart
Abdul Aziz has helped me with my housing issue and introduced me to another tenant who needed to move and got us a house swap although it is in the same area he has kept the house open for me while I continue with my placement and see it through.

Reply from Midland Heart
Abdul Aziz Was very helpful and continues to be very helpful. Thanks Abdul and look forward to speaking to you again

Reply from Midland Heart
Very polite got straight onto the job in question and had a great outcome

Reply from Midland Heart

Reply from Midland Heart
I need a new rent card , requested one but have not received it yet, but I’m sure it’s in the way. They are always polite and respectful. Lived her over 25 years and not much to complain about.

Reply from Midland Heart
Hi got a response back promptly. with an update on my enquiry.
Really appreciate it.

Reply from Midland Heart
Midland Heart respond very quickly to requests to check out repairs. The operative Spwron Singh was very polite and helpful and offered advice that was useful in helping to maintain the property. He also done a full inspection to make sure the job was completed in full.

Reply from Midland Heart
Had an emergency repair booked Tevein came out put the job right that was done a few days ago and still didn’t work after it was done.
But Tevein put it all right.
Very polite did a good job credit to the company.

Reply from Midland Heart
Jagijit Clare, has explain everything clearly , and the issue that we have in our bathroom. And he gave us the right requirements and solution, that’s needed. 10/10 service

Reply from Midland Heart
Jagjit came to treat Damp and Mold. He completed the work quickly and explained what I should do to try and keep it at bay. He assessed the areas I pointed out and provided retailers that I could get the correct paint. He explained the amount of coats required of different paints with the time span for applications of coats and condition room should be in before application. I appreciate his professionlism, explanation and guidance.

Reply from Midland Heart
I received a call from Anthea midland heart
She was a really kind person who wanted to check.on my mental health and how I was feeling after hearing i was experiencing issues with my health and worried about my well being
It was great knowing I could talk to someone
Thank you K

Reply from Midland Heart
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