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Midland Heart Reviews 

1,586
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often going the extra mile to provide useful advice and ensure thorough task completion. The service provided is frequently described as excellent, with many appreciating the efficiency and quality of the work, noting that jobs were completed well. However, some customers also noted difficulties with communication, reporting issues like not receiving replies from senior staff or departments, and feeling ignored. A few other people also felt that response times were slow, with some waiting months for assistance or repairs, indicating issues were not addressed promptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and polite... See more

Service

Consumers find service to be positive, with many reviewers praising the professionalism and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff who... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers finding it easy to get in touch for... See more

Response time

Clients share ambiguous opinions on response times, with many expressing frustration over slow or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to... See more

Company replied

Rated 5 out of 5 stars

Steve came this morning- Observed all rooms in the house regarding damp and mould. Showed his ID on arrival, explained everything necessary during his time here and the conclusion/treatment plan.... See more

Company replied

Rated 5 out of 5 stars

Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Noth... See more

Company replied

Rated 5 out of 5 stars

I am due to start my new job with Midlands Heart in the next couple of months, and today I received through the post a welcome pack! It was a lovely surprise and included some lovely things to make my... See more

Company replied


Company details

  1. Housing Association

Written by the company

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,586)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I’ve been with Midland Hesrt for 33…

I’ve been with Midland Hesrt for 33 years and they have been great over the years. However it’s the contractors who take over the jobs. I had scaffolding company come out and on the first day I lost the signal to my sky so I’ve had to report it to sky and wait nearly3 weeks with no sky They have said they will pay the bill but I’m not holding out any hope
The company who hired them mite have been good so far to resolve the issue.

May 22, 2026
Midland Heart logo

Reply from Midland Heart

Hi Sharon, we're sorry to hear that the scaffolding process affected your TV signal, that shouldn't have happened.

If you're still waiting on a follow-up, please don't hesitate to send over an email to feedback@midlandheart.org.uk with your details and we'll look into this.

The team at Midland Heart.

Rated 5 out of 5 stars

The damp and mould specialist

The damp and mould specialist, rang and noticified me before he arrived. He alos identify himself. He also explained what he's doing, very professional.

June 8, 2026
Unprompted review
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Reply from Midland Heart

Hi La Tanya, thank you so much for taking the time to leave a positive review. It's great to hear that you've had a good experience.

The team at Midland Heart.

Rated 5 out of 5 stars

Specialist repair surveyor Ashish…

Specialist repair surveyor Ashish surveyor from midland heart visited today. Helped to set up the app to raise repair and get an update on them. Done a thorough survey. Excellent surveyor

June 5, 2026
Unprompted review
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Reply from Midland Heart

Hi Sima, thank you so much for taking the time to leave a review. It's good to hear that Ashish was able to support you with your repair request and showed you how to download and use our tenant app.

Using the app will really help save you time with any of those small routine repair jobs you ever need doing.

The team at Midland Heart.

Rated 5 out of 5 stars

Highly recommend repair service Paul bird

Paul Bird was outstanding throughout the entire process of my bathroom repair. From the initial survey to resolving numerous ongoing issues, his workmanship was of the highest professional standard. After enduring 18 months of sleepless nights due to a sewage leak, pest issues, and an uncapped sewer pipe line in my new build, Paul managed to resolve absolutely everything in less than a few weeks. I honestly cannot thank him enough for finally putting my mind at ease.
Not only is Paul highly skilled at his trade, but he was also incredibly understanding, polite, and reassuring. Furthermore, he was exceptionally punctual and well-mannered throughout his time here.
He took great care to ensure the workspace was kept safe and clean, even going out of his way to fully protect the carpets in my hallway to keep them entirely free from dust and debris. I highly recommend his services to anyone looking for a true professional.

June 4, 2026
Unprompted review
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Reply from Midland Heart

Hi Jemma, we appreciate you taking the time to leave an honest review of your recent experience. We're sorry to hear what had been happening but it's good to see that the repairs have been fixed and Paul was able to go above and beyond in supporting you.

If there's ever anything else, you know where to find us.

The team at Midland Heart.

Rated 5 out of 5 stars

Helpful and professional

Stephen was friendly and professional looking for mould in my property. He was helpful in advising how to spot mould in the future.

June 4, 2026
Unprompted review
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Reply from Midland Heart

It's good to hear that Stephen was able to support you in locating the mould spots and how to deal with this. If you're ever in doubt, you can always give our Hub team a call and we can visit again.

The team at Midland Heart.

Rated 5 out of 5 stars

Jag Clare

Jag Clare
Jags came today and helped and explained the situation in detail and monitor in the future due to a previous leak. Very helpful and polite and understanding and patient.

Thank you midland heart

June 4, 2026
Unprompted review
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Reply from Midland Heart

Hi Mariam, thanks for taking the time to leave a review of your recent experience. It's good to hear that the leak situation is now under control, but if there's ever anything else, you know where to find us.

The team at Midland Heart.

Rated 4 out of 5 stars

Abdul Aziz has helped me with my…

Abdul Aziz has helped me with my housing issue and introduced me to another tenant who needed to move and got us a house swap although it is in the same area he has kept the house open for me while I continue with my placement and see it through.

December 26, 2025
Unprompted review
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Reply from Midland Heart

Hi Chantelle, it's good to hear that Abdul has been helping you with a possible house exchange. We hope this process goes smoothly for you and if there's any other questions, you can give our Hub team a call.

The team at Midland Heart.

Rated 5 out of 5 stars

Abdul Aziz Was very helpful and…

Abdul Aziz Was very helpful and continues to be very helpful. Thanks Abdul and look forward to speaking to you again

June 3, 2026
Unprompted review
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Reply from Midland Heart

It's great to hear that you're pleased with the recent visit from Abdul. If there's ever anything else that we can help with, please don't hesitate to give our Hub team a call.

The team at Midland Heart.

Rated 5 out of 5 stars

Perfect timing

On time at the appointed time
Well done job on time

June 1, 2026
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Reply from Midland Heart

Thank you Tabitha, it's good to hear that everything is running smoothly. If there's ever anything, you know where to find us.

The team at Midland Heart.

Rated 4 out of 5 stars

I need a new rent card

I need a new rent card , requested one but have not received it yet, but I’m sure it’s in the way. They are always polite and respectful. Lived her over 25 years and not much to complain about.

May 20, 2026
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Reply from Midland Heart

Hi there, if you need a hand chasing anything up, please don't hesitate to send us an email to feedback@midlandheart.org.uk and we can go from there.

The team at Midland Heart.

Rated 5 out of 5 stars

I’m so happy

June 2, 2026
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Reply from Midland Heart

Hi Awab, we're glad to hear that you're happy. If there's anything that we can help with, please don't hesitate to give our Hub team a call.

The team at Midland Heart.

Rated 5 out of 5 stars

Hi got a response back promptly

Hi got a response back promptly. with an update on my enquiry.
Really appreciate it.

June 2, 2026
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Reply from Midland Heart

We're glad to hear that you've had a positive experience.

The team at Midland Heart.

Rated 5 out of 5 stars

Midland Heart repairs

Midland Heart respond very quickly to requests to check out repairs. The operative Spwron Singh was very polite and helpful and offered advice that was useful in helping to maintain the property. He also done a full inspection to make sure the job was completed in full.

June 2, 2026
Unprompted review
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Reply from Midland Heart

Hi Donna, thank you so much for taking the time to leave a review of your recent experience. We're glad it all went smoothly and Spwron was able to complete the repair job.

The team at Midland Heart.

Rated 5 out of 5 stars

Emergency repair

Had an emergency repair booked Tevein came out put the job right that was done a few days ago and still didn’t work after it was done.
But Tevein put it all right.
Very polite did a good job credit to the company.

May 29, 2026
Unprompted review
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Reply from Midland Heart

We really appreciate you taking the time to leave a review of your recent experience. It's good to hear that the emergency repair has been sorted for you.

The team at Midland Heart.

Rated 5 out of 5 stars

Jagijit Clare

Jagijit Clare, has explain everything clearly , and the issue that we have in our bathroom. And he gave us the right requirements and solution, that’s needed. 10/10 service

May 29, 2026
Unprompted review
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Reply from Midland Heart

It's great to hear that Jagjit was able to support you and explained the bathroom repair clearly.

The team at Midland Heart.

Rated 5 out of 5 stars

Great work

Great work, no issues. Polite man.

May 29, 2026
Unprompted review
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Reply from Midland Heart

Thanks Lewis for taking the time in leaving a positive review.

The team at Midland Heart.

Rated 5 out of 5 stars

Jagjit came to treat Damp and Mold

Jagjit came to treat Damp and Mold. He completed the work quickly and explained what I should do to try and keep it at bay. He assessed the areas I pointed out and provided retailers that I could get the correct paint. He explained the amount of coats required of different paints with the time span for applications of coats and condition room should be in before application. I appreciate his professionlism, explanation and guidance.

May 29, 2026
Unprompted review
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Reply from Midland Heart

Hi Natasha, we appreciate you taking the time to leave a review of your recent experience. It's great to hear that the damp and mould issue has been looked into for you.

If you're ever unsure of anything, please don't hesitate to contact us.

The team at Midland Heart.

Rated 5 out of 5 stars

I received a call from Anthea midland…

I received a call from Anthea midland heart
She was a really kind person who wanted to check.on my mental health and how I was feeling after hearing i was experiencing issues with my health and worried about my well being
It was great knowing I could talk to someone
Thank you K

May 27, 2026
Unprompted review
Midland Heart logo

Reply from Midland Heart

We're so pleased to hear that our colleague was able to offer you the support you needed. If you need to talk again, or there is anything else we can help you with, you know where to find us. The team at Midland Heart.

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