Midland Heart Reviews 

Jagijit Clare, has explain everything clearly , and the issue that we have in our bathroom. And he gave us the right requirements and solution, that’s needed. 10/10 service

Great work, no issues. Polite man.

Jagjit came to treat Damp and Mold. He completed the work quickly and explained what I should do to try and keep it at bay. He assessed the areas I pointed out and provided retailers that I could get the correct paint. He explained the amount of coats required of different paints with the time span for applications of coats and condition room should be in before application. I appreciate his professionlism, explanation and guidance.

I received a call from Anthea midland heart
She was a really kind person who wanted to check.on my mental health and how I was feeling after hearing i was experiencing issues with my health and worried about my well being
It was great knowing I could talk to someone
Thank you K

Jag arrived promptly, took care and was very diligent in how he identified and documented the damp and mould issues.

He has been incredibly helpful and informative with my damp in my home today.

Not only did he raise concerns within my home but he gave advice to cope with it until the appropriate team arrive to address it.

He had been very respectful, friendly and shows passion in his work. I'm extremely grateful! Thank you!

Update: Today is 21st July 2026. Following Jag's extensive review and documentation of my property back in MAY 2026, can Midland Heart explain:

2) Why are repairs still outstanding? I inherited kitchen cupboards thick with mould from the previous tenant. Midland Heart has yet to point the bricks behind that cupboard, despite this being reported in JANUARY 2026.

2) Why waste time on another survey? When I push for action, Midland Heart insists on sending another surveyor this Thursday, 23rd July. Jag did an excellent job in May. He took images and notes. Why waste everyone's time instead of appointing a professional to point the bricks?

3) Why have I not received the written report? Under Awaab’s Law, I should have received Jag's report within 3 days. It is now July and I have nothing. I cannot live at this property. There have been ongoing, hazardous issues since I was handed the keys in January.

I have dealt with both toxic mould and compromised asbestos in this house. What on earth was the void team doing when they signed this property off as fit for habitation?

To make matters worse, cracked asbestos guttering was removed in June but never replaced.

Because this guttering sat directly above the walls that need pointing, thank goodness we're experiencing a lot of sun!

Does Midland Heart wait for a tragedy to strike before they act? I have been patient for SEVEN MONTHS, yet I am trapped in a loop of endless surveys and reviews with zero resolution.

Awaab's Law states that significant damp and mould must be investigated within 10 working days, and safety work must start or alternative temporary accommodation must be provided within 5 working days.

When I asked for an alternative home because this property is unlivable, my case handler told me to "register with the council." I laugh, for if I don't, I would cry.

Despite your total inaction, you have always received your payments on time, Midland Heart.

I am a customer.
I am your customer.
Do I matter to you?

Jag Clare was excellent. He talked everything through with me and sent an email immediately highlighting other issues that needed sorting because of the damp. Treated the damp in the bathroom and left everything tidy.

I am very honest when giving feedbacks to anyone. There are many times that I will give 5 stars and there are times when I don't want to give any. If talking about gardens, ours at Bromley Lodge Wv45tp is absolutely disgraceful. The gardens and surroundings used to be kept in pristine condition by the previous gardeners. I sent you a photo when in was 8 inches high , now it's over a foot high. You are asking people to keep their places nice. I buy many shrubs and other plants to keep our community looking good. So will you abide by Midland Hearts contract and sort something out. Please don't tell me to personally message you. I have mentioned this numerous times.
Thank you in anticipation . George Love.

Spiorn Singh was very professional, time efficient and kind. The repair was done less than 20 mins.

Rebecca Foster in Tenancy management has been an absolute God send. She has resolved a very sensitive and difficult situation very professionally and quickly which removed a lot of stress during a time of bereavement, family breakdown and uncertainty. I wish her all the best for the future. The service overall from midland heart particularly repairs and responses to anti social behaviour have been extremely good during my time with them. All the best to the team

Jag Clire
He came out and was incredible with doing exactly what he needed to at my property.
He was very professional, and done the job very well … I have had others come out to my property and not do anything really but jag has been incredible and you can see he has a high level of skill from his work and knowledge of everything .

Absolutely lovely man, very helpful and supportive. Very knowledgeable on the situation.
Thank you, Liam

Jag Clare arrived on time very professional and got the job done. Top man very respectful.

Experience was excellent, Wayne was very lovely and polite, he also explained things in detail for me to understand and what type of job he had come to carry out.

I would like to thank Martin White for today’s experience. He was polite, friendly and helpful. He noticed I was a mom to 2 young children and went above and beyond! Thank you for being observant and thank you for being kind and most of all thank you for finally sorting my mold issue

The service was great from

Jag claire was very helpful and explained everything thoroughly with the reoccurring problem we were having with our bathroom and also gave advice and recommendations of things to buy to help prevent it. Thank you.

Steve was efficient, knowledgeable and friendly

Robert was professional and courteous from start to finish and very cheerful, he kept me updated on my repair at all times.

Martin White and Steve Welsbury were absolutely brilliant. Very kind gentlemen, easy to have a laugh with, and they got both repairs done quickly and perfectly. Couldn’t fault their work or professionalism — highly recommended!

Excellent service from David Edwards. Paid a lot of attention to detail, not only fixed my patio door but also took out and fixed my kitchen window. Another worker had been out before and said he couldnt fix it but David did. Can't thank him enough