Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to... See more
Company replied
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Review summary
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Reviews shaping this summary
Steve came this morning- Observed all rooms in the house regarding damp and mould. Showed his ID on arrival, explained everything necessary during his time here and the conclusion/treatment plan.... See more
Company replied
Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Noth... See more
Company replied
I am due to start my new job with Midlands Heart in the next couple of months, and today I received through the post a welcome pack! It was a lovely surprise and included some lovely things to make my... See more
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Company details
Written by the company
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Contact info
20 Bath Row, B15 1LZ, Birmingham, United Kingdom
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Useless
Disgusting how they treat their vulnerable tenants. No care whatsoever, made a complaint to them about another neighbour tormenting me and it's makeing me very ill and because I have " no proof" even though pictures were sent and they have had other complaints, nothing was done.
May 6, 2026
Unprompted review
Reply from Midland Heart
We're sorry to read this Lauren, we care deeply about our tenants and always try our best to provide a service that puts your needs at the heart of what we do.
We want to understand what's happened so we can help put things right. Please could you send us an email to feedback@midlandheart.org.uk with the details and we'll keep a close eye out.
The team at Midland Heart.
Reply from Midland Heart
We appreciate you taking the time to leave us a positive review Metkel.
The team at Midland Heart.
Jaguar Clare arrived this morning to…
Jaguar Clare arrived this morning to remove the mould.
Jag came and accessed all issues in a positive way and made the right calls to get it all resolved, it was like god had sent him to me becau I had given up with midlands heart
May 6, 2026
Unprompted review
Reply from Midland Heart
Hi Tia, thanks for reaching taking the time to leave us a review of your recent experience. It's good to hear that Jagjit was able to support you with the damp and mould removal and explained the situation.
The team at Midland Heart.
Finally Happy
I have given a 5 star, because of the hard work given from the property manager, Diane Ranger.
Finally resolving our communal carparking issue. Leaving all current tenants happy and safe from non residents illegal use.
May 5, 2026
Unprompted review
Reply from Midland Heart
It's good to hear that Diane was able to support you and the rest of the neighbourhood in trying to get to the bottom of the car parking issues.
The team at Midland Heart.
To the best person & kind human
Hi
I want it to thank Taiba Kayani she is so helpful she was with me step by step because I want it to put my wife to tenancy agreement she was so worming helpful she was taking her time with me when ever I email her she was responding 10 to 15 minutes she really love her job is so good to see people like her we need more people kind and humble also so professional in her job just want to say that because I really appreciate her ,she deserve all the credit I cant not thank her enough,
May 5, 2026
Unprompted review
Reply from Midland Heart
This review has really made our day, it's great to hear that Taiba was able to support you and made the whole process of updating your tenancy and keeping you in the loop easy and smooth.
If there's ever anything else you need a hand with, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Outstanding Workmen ship
Had Martin White and Steve Wellsbury contacters from Midland Heart. Two very amazing guys and communicated with us in every way on the work that was carried out. Service was outstanding and a credit to Midland Heart. Cheers guys.
May 1, 2026
Unprompted review
Reply from Midland Heart
We really appreciate you taking the time to leave a lovely review of your recent experience. It's great to hear that everything went smoothly, we'll be sure to share your feedback with both Martin and Steve.
The team at Midland Heart.
Jag Clare came out to do dump and mould…
Jag Clare came out to do dump and mould called in the job for gutter clean took control of the situation.
May 1, 2026
Unprompted review
Reply from Midland Heart
It's good to hear that the damp and mould situation is under control. Blocked gutters tend to go under the radar, but in fact this is where it can all start so it's good to hear that this has been cleared.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Work carried out professionally by…
Work carried out professionally by operative who explained clearly what was required to resolve issues. Nice chap too.
April 30, 2026
Unprompted review
Reply from Midland Heart
It's good to hear that the steps were explained, we always want to make sure our tenants understand how we're completing repairs and why. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Steve came and did a good job
Steve came and did a good job. He used a mould remover and also window cleaning for extra shining.
Gave me tips to keep the windows cleaned all the time.
I’m happy with his jobx
April 30, 2026
Unprompted review
Reply from Midland Heart
It might seem like a small thing, but honestly keeping your bathroom windows and your kitchen windows always clean, helps you to prevent damp and mould from growing.
The kitchen and bathroom tend to store the most heat and moisture from cooking or bathing and showering - we're glad to hear everything's been sorted for you.
The team at Midland Heart.
Brilliant lovely man
April 30, 2026
Unprompted review
Reply from Midland Heart
Thank you Brooklyn for the positive review.
The team at Midland Heart.
We have requested a BSL Interpreter
We have requested a BSL Interpreter, Jag Claire the midland heart repairer came and inspected the ceiling of our home anyways and he did a good job to reach out to request a BSL interpreter on next appointment and have it sorted out
April 30, 2026
Unprompted review
Reply from Midland Heart
It's good to hear that you were able to request for a BSL interpreter for support. We always want to make sure you feel heard and understood and if there's ever any problems in being able to communicate with us, please always let us know.
The team at Midland Heart.
Everything went smoothly and I was…
Everything went smoothly and I was happy with the service.
April 7, 2026
Reply from Midland Heart
Glad to hear everything went smoothly for you, we're always here to help if you need us.
The team at Midland Heart.
Jag clare came out to take a look at…
Jag clare came out to take a look at the mould in bathroom.
straight away he could see the issue and raised a job to resolve as spray and silicone was clearly not going to sort it out like the last contractor done!
Thanks Jag
April 29, 2026
Unprompted review
Reply from Midland Heart
It's good to hear that Jagjit was able to support you with the damp and mould issue in the bathroom. Kitchens and bathrooms are common places where damp and mould can start to grow because of the cooking or hot showers and baths, so it's good to hear you've been able to flag this straight away.
The team at Midland Heart.
The Best provider of homes I believe in the Midlands
Having a safe place to live and call home makes life better. I have had bad experiences with private Landlords, been homeless and have never had a place I could call home until I got a flat with Midland Heart 18 months ago. Now I feel safe and blessed. They care about their tenants, keep the area clean and help build strong community’s they have a great App for rent and repairs and regularly send emails or letters offering support and advice. 
March 31, 2026
Unprompted review
Reply from Midland Heart
Reading this review has really made our day. It's always lovely to hear how our tenants are feeling and that you feel safe and happy with your home and community. Thank you so much for taking the time to leave us an open review of your time with us.
If there's ever any issues or if you've got any questions, you can always reach out to our Hub team.
The team at Midland Heart.
5 star services
5 star services. Highly recommend Midland Heart as a Housing association
April 29, 2026
Unprompted review
Reply from Midland Heart
Thank you Daryl, it's lovely to hear that you would recommend us. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Reply from Midland Heart
This is great to hear Fardous, and thank you so much for taking the time to leave a review.
The team at Midland Heart.
The lady who came out was polite and…
The lady who came out was polite and friendly. She was able to carry out repair quickly and professionally.
April 21, 2026
Reply from Midland Heart
We're pleased to hear that you've had a positive experience Tom. If there's ever anything that we can help with, you can always give our Hub team a call.
The team at Midland Heart.
The agent that came to the property.erty was…
The agent that came to the property was very professional, introducing himself and visual evidence. There was also time for a brief conversation. In no time the work was completed.
April 16, 2026
Reply from Midland Heart
We always encourage our teams to share their IDs at the door so you always feel comfortable and reassured that it's us visiting your home.
The team at Midland Heart.
Person I spoke to
April 22, 2026
Reply from Midland Heart
Thanks for the positive review Cheryl.
The team at Midland Heart.
My issue was resolved within 2 hours
My issue was resolved within 2 hours, I was originally advised that it’s an 24 hour emergency call out window
April 10, 2026
Reply from Midland Heart
We're glad to hear our team were able to respond to the emergency quickly for you. If there's ever anything else, please don't hesitate to call our Hub team.
The team at Midland Heart.
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