Midlands Conservatory & Garden Furniture Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that staff members are extremely helpful, friendly, and deeply knowledgeable about all available options. Consumers truly appreciate the personalized attention, honest guidance without any pressure, and effortless communication maintained throughout the entire purchasing process. People also praise the top-quality products available, describing the outdoor furniture and garden structures as solid, beautifully crafted, and providing excellent value. Furthermore, buyers consistently experience fast and efficient delivery services, with professional teams carefully assembling items on-site and cleanly removing all packaging materials afterwards. Many individuals note that everything arrives precisely as described, making them eager to recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly customer service from the... See more

Product

Clients share positive opinions on product quality, describing items as solid, well made, and beautiful.... See more

Service

Users describe positive interactions with service, highlighting excellent communication and helpful staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting timely answers and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So glad we purchased our new Kettler Cora sofa set from this company! We had a couple of questions which were answered quickly and professionally over the telephone and the furniture arrived a few day... See more

Company replied

Rated 5 out of 5 stars

Bought a garden table and chairs set over the phone - very helpful service from start to finish, and swift delivery ensuring it arrived before the bank holiday weekend. Knowing you're talking to the s... See more

Company replied

Rated 5 out of 5 stars

We bought our original conservatory furniture from this company over 15 years ago when it was based in Harborough. When we needed it replaced we shopped around with not much success at finding what we... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Very helpful, with an excellent knowledge of their products. We were kept informed of what was happening with our order from start to finish, and it couldn't have gone smoo... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Cane Furniture Store
  3. Furniture Accessories
  4. Furniture Store
  5. Garden
  6. Outdoor Furniture Store

Written by the company

Midlands Conservatory & Garden Furniture is an established family-run business of 30 years, specialising in quality outdoor living products and indoor cane furniture. We offer competitive prices on all brands and products, as well as knowledgeable advice and friendly service for any enquiry. We recommend visiting our Sales & Display Unit in Kibworth (Leicestershire) to view a hand-picked selection of garden & conservatory furniture as well as gazebos/pergolas and other accessories. Customer service is the most important factor within our company; our phone lines and Display Unit are open 7 days a week, so you can speak to our well-informed family team whenever you like. We will work with you throughout your enquiry to ensure you receive the best information, best advice, and best price - any time of the year. We look forward to receiving your enquiry, and helping you further!


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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No recent history of asking for reviews

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4.9

All reviews

(288)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

We have bought a storage box and a cover for our Garden cushions. The service we received was superb. The box was directly delivered and the cover a few weeks later when they had stock by DHL. Very happy to recommend MC & GF.

March 1, 2025
Unprompted review
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind words, David. Thank you also for your business.
All the very best,
The Midlands Team

Rated 5 out of 5 stars

Thank you Jemma for taking care of…

Thank you Jemma for taking care of everything for me!
Customs were a bit troublesome, but Jemma was always there to take care of everything, at every step.

Now I have received the gardening table set, and I am very satisfied!

Thank you!

February 7, 2025
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for taking the time to write us a review all the way from Spain, Wilhelm :) We are pleased that you are happy with your new furniture, and we are sure you will get lots of use out of it over there!
All the very best, and thank you again.
The Midlands Team.

Rated 5 out of 5 stars

Excellent friendly customer serviceWe have purchased our garden furniture…

We have purchased our garden furniture and furniture covers from this family run business. The quality and pricing of the goods was excellent. Throughout the process Jemma kept us updated on a regular basis.
The service we have received has been excellent. I would recommend Midlands Conservatories without hesitation based upon the quality of the goods, their service delivery and importantly their customer care.

November 3, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for writing us such a lovely review, and for all of your business over the last couple of seasons!
We hope you enjoy your furniture.
Very best wishes, and thank you again.
The Midlands Team.

Rated 5 out of 5 stars

At last, a decent service…

Nice all round purchase from price to delivery.
Items were delayed due to events over the pond but were kept up to date with new delivery schedules and items wer delivered as if they were made of glass…
Excellent service all round, will gladly recommend to others and most definitely use them again.

October 10, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for taking the time to write a review for us, Mick. It was a pleasure dealing with you. We hope you are pleased with your new furniture!
Thank you again for your business.
Best Wishes,
The Midlands Team

Rated 5 out of 5 stars

Titan 4m x 3.6m Pergola

We bought a Titan 4m x 3.6m Titan pergola and are very pleased with it. Customer service from John and Nicola was excellent, we had a minor problem with one of the privacy screens and this was fixed promptly. Really impressed with the team that came round to fix it, they had had a long day but were friendly and so efficient.

September 21, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for writing this review, Louise. However, it is important to us that this goes to the right company (I believe, Midlands Garden Furniture - we are Midlands Conservatory & Garden Furniture). I don't think they have a Trust Pilot account, which is why we often get mistaken for them. We will happily take a 5 star review (!), but when we know it is not based on an experience with our company, it is only right that we say and ensure it gets redirected to the right one - we would expect the same from any other company :)
Many thanks,
The Midlands Team

Rated 5 out of 5 stars

Brilliant family run company 😀

Absolutely fantastic people to deal with. First class service and so helpful and friendly.
From order to delivery everything went very smoothly. Would highly recommend.

July 30, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for writing a review for us, Catherine! Thank you again for your business. It was a pleasure dealing with you.
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

excellent service and communication

I have nothing but praise for this quite lovely family run business. Despite a hiccup in our initial on line purchase, Jemma responded professionally and promptly with my messages to find a solution. They price match as advertised without quibble.
The delivery was as planned by the family owner who was lovely and helpful.
I will not hesitate to use them again and I have recommended them to family and friends.

July 29, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for writing a lovely review for us, it does mean a lot. We hope you are enjoying your new parasol in this lovely weather!
All the very best,
The Midlands Team

Rated 5 out of 5 stars

Excellent service and product.

Excellent service and product.
The whole process from Jemma discussing and taking the order to Brian making the delivery was on time as promised and faultless throughout. The furniture is good quality and was competitively priced.

July 12, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for writing us a review, Andrew. Thank you again for your business. We hope you enjoy your new furniture.
All the very best,
The Midlands Team

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish.
Competitive prices from a well run family business
Would recommend without hesitation

July 6, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for writing a review for us, Stephanie. We are so grateful for your order, and hope you enjoy your new furniture :)
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Superb service and competitive prices

Absolutely fantastic service from start to finish. Competitive prices. We had seen some garden furniture we was interested in, so we gave them a call. Jemma was really helpful about the product, and so we decided to purchase. Delivery happened within a few days. The delivery guys were friendly and helpful, and offered some excellent advice on how to more easily assemble the furniture. Would not hesitate in using this company again.

May 31, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much, James. We are glad you enjoyed your experience with us, and we are very grateful for your order.
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Brilliant Family Run Business

What a refreshing online shopping experience! It was such a pleasure dealing with the whole team at Midlands Conservatory & Garden Furniture. A true family business run by people who really care about their customers.

Jemma in sales was just brilliant - she handled all sales queries in a friendly and professional manner and she went above and beyond to fulfil my order. The delivery of our Kettler garden set arrived on the specified date and the furniture was placed where we needed it in the garden.

I would, without hesitation, recommend this fantastic family business to anyone looking for garden furniture.

Thank you!

July 2, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for writing a review for us, we really appreciate it! We look forward to delivering your additional order very soon.
Thank you again for your business.
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

A great company to deal with.

Jemma and the staff at Midlands Conservatory & Garden Furniture are so helpful and nothing is too much of a problem. Our Kettler set and covers were delivered in a very professional manner, on time and placed exactly where we wanted in our garden. We would thoroughly recommend this company to our family and friends if any of them wish to purchase any garden furniture. Well done and keep up the good work.
John and Tracey Whitlock

June 12, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for taking the time to write such a lovely review for us, John & Tracey. We hope you are enjoying your furniture in this lovely weather!
Many thanks again for your order.
All the very best,
The Midlands Team.

Rated 5 out of 5 stars

Excellent team - should be everyone’s first choice.

What a great company to buy from! A family run business who really care about what they do.

Jemma in sales was superb at getting hold of the particular set we wanted, which was competitively priced. All the team we dealt with were super-knowledgable on the products and offered great advice. Delivery was seamless and the guys gave me some useful tips on the products when they were delivering. All in all - first class. I would buy from them again without hesitation. It makes a difference when the people that run and own the company really care about what they do - and that shines through with this company.

June 6, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for writing such a lovely review for us, James! We are very grateful, and appreciate the time you have taken to do this. Thanks again for your order, we hope you are enjoying your new furniture :)
Best Wishes,
The Midlands Team

Rated 5 out of 5 stars

A wonderful company

A brilliant, friendly family run company. Jemma was very nice and helpful and the delivery was very prompt and good.

May 24, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for taking the time to write us a lovely review, Shida. We really appreciate it, and hope you are enjoying your new furniture!
Thanks again, and all the very best :)
The Midlands Team

Rated 5 out of 5 stars

An outstanding family owned business

What a great family owned business this is. Great service from Jemma - thank you so much to you and your father. Wish all companies showed this much care and support to clients. My Kettler Palma set is perfect.

May 21, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for writing a lovely review, Clarissa. We are very grateful. We hope you are enjoying your new furniture :)
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Great service

Great service. Having phoned Midlands Conservatory & Garden Furniture to check some sizes, Jemma worked to get the furniture delivered to me in time for the bank holiday weekend. Really good service from a family run business, who I would use again. Thanks.

May 3, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your lovely review, Neil :) We really appreciate it, and your order!
Best Wishes,
The Midlands Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Jemma understood exactly what I wanted and went above and beyond to make sure I received it in good time for the Bank Holiday weekend. Thank you so much for your excellent customer care, it was much appreciated. I would definitely recommend this fantastic family firm to everyone!

April 26, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for taking the time to write a lovely review for us, Carole. We really appreciate it. Here's to long lasting sunshine!
Thank you again for your order, and all the very best.
The Midlands Team

Rated 5 out of 5 stars

What a fantastic experience buying from…

What a fantastic experience buying from Jemma, great service and looking forward to meeting the rest of the team next week. Will definitely buy from these guys again.

May 2, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for your lovely review, Trevor. We look forward to delivering to you on Tuesday!
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Sofa set from Midland Cons

I bought a garden sofa set from Midland Cons. & Garden Furniture recently. The service from this family run firm was excellent. Jemma kept me fully updated on availability and delivery dates and time. The quality of the product is great, really looking forward to enjoying the garden furniture in the sunshine.
A big thank you to the whole team at MC & GF. A great service. I would very much recommend them to anyone.

Thanks again
Chris (CV37)

March 29, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your lovely feedback, Chris. It means a lot to us. Thank you also for your business. Fingers crossed for a lovely, sunny summer 2024!
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Wonderful customer service

Our experience with this lovely family firm was amazing. Jemma emailed to us further images of the conservatory suite we were interested in within 30 minutes. So very professional, friendly and polite. Super smooth delivery within 3 days by lovely chaps. We would have absolutely no hesitation in recommending to family and acquaintances. Thank you all so much. Brenda & Roy

March 27, 2024
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much Brenda and Roy, for such a lovely review! Thank you also for your business, we are very grateful.
Enjoy your new furniture :)

All the very best,
The Midlands Team

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