Midlands Conservatory & Garden Furniture Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that staff members are extremely helpful, friendly, and deeply knowledgeable about all available options. Consumers truly appreciate the personalized attention, honest guidance without any pressure, and effortless communication maintained throughout the entire purchasing process. People also praise the top-quality products available, describing the outdoor furniture and garden structures as solid, beautifully crafted, and providing excellent value. Furthermore, buyers consistently experience fast and efficient delivery services, with professional teams carefully assembling items on-site and cleanly removing all packaging materials afterwards. Many individuals note that everything arrives precisely as described, making them eager to recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly customer service from the... See more

Product

Clients share positive opinions on product quality, describing items as solid, well made, and beautiful.... See more

Service

Users describe positive interactions with service, highlighting excellent communication and helpful staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting timely answers and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So glad we purchased our new Kettler Cora sofa set from this company! We had a couple of questions which were answered quickly and professionally over the telephone and the furniture arrived a few day... See more

Company replied

Rated 5 out of 5 stars

Bought a garden table and chairs set over the phone - very helpful service from start to finish, and swift delivery ensuring it arrived before the bank holiday weekend. Knowing you're talking to the s... See more

Company replied

Rated 5 out of 5 stars

We bought our original conservatory furniture from this company over 15 years ago when it was based in Harborough. When we needed it replaced we shopped around with not much success at finding what we... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Very helpful, with an excellent knowledge of their products. We were kept informed of what was happening with our order from start to finish, and it couldn't have gone smoo... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Cane Furniture Store
  3. Furniture Accessories
  4. Furniture Store
  5. Garden
  6. Outdoor Furniture Store

Written by the company

Midlands Conservatory & Garden Furniture is an established family-run business of 30 years, specialising in quality outdoor living products and indoor cane furniture. We offer competitive prices on all brands and products, as well as knowledgeable advice and friendly service for any enquiry. We recommend visiting our Sales & Display Unit in Kibworth (Leicestershire) to view a hand-picked selection of garden & conservatory furniture as well as gazebos/pergolas and other accessories. Customer service is the most important factor within our company; our phone lines and Display Unit are open 7 days a week, so you can speak to our well-informed family team whenever you like. We will work with you throughout your enquiry to ensure you receive the best information, best advice, and best price - any time of the year. We look forward to receiving your enquiry, and helping you further!


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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4.9

All reviews

(288)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect people.

These are the perfect people to deal with. Excellent furniture with very acceptable prices.

March 19, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback David, we hope you are enjoying your new furniture!
Kind regards,
Jemma Jones

Rated 5 out of 5 stars

Amazing customer service!

We ordered a Kettler table&chair set back in september and Darren explained the supply situation, and we would not be able to take delivery until march, we have just recieved it,exactly when promised,Can we say your customer service and comunication is amazing,plus the set is considerably cheaper than here down south! We would without question recommend you,many thanks to Darren,Jemma and delivery driver Tim!

March 15, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

We are very grateful for your review John, thank you for taking the time to write this for us. We hope you are enjoying your furniture now the sun is out!
Kind regards,
Jemma Jones

Rated 5 out of 5 stars

Excellent range of products

Excellent range of products. Very good prices. Great communication. So couldn't be happier.

March 8, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback, we are very grateful.
All the best,
Jemma Jones

Rated 5 out of 5 stars

The Staff and the Company are so…

The Staff and the Company are so efficient and very professional. Very well mannered and the service has been excellent. Kept up to date with orders and would highly recommend them for future orders and to friends. Just amazing.

March 1, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for your review Moira, it has been lovely dealing with you on both occasions.

All the very best,
Jemma Jones

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company - I ordered some Kettler furniture from them and their customer service was excellent throughout the process. I am delighted with my furniture and would definitely order from Midland again.

February 17, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Geoff! It has been great dealing with you on both occasions, and we are very grateful for your business and review.
Kind regards,
Jemma Jones

Rated 5 out of 5 stars

First time ordering from Midlands Cane…

First time ordering from Midlands Cane Furniture and received exceptional customer service with a quick delivery. Thanks to Darren, Jemma and Brian for their help and would definitely recommend them. Prices are very competitive too!

February 17, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Anji, for your review, and for your business.
All the very best!
Jemma Jones

Rated 5 out of 5 stars

First-Class Service

I ordered a set of conservatory furniture in July 2021. From the outset, Darren showed a genuine interest in understanding my requirements and giving practical advice. I was able to view and try a wide range of possible options in a well-stocked showroom with insights based on Darren's experience before making a choice. To his great credit, Darren was open and frank about the likely length of time the furniture would take to arrive, owing to supply chain and logistics issues. I was not deterred, and placed an order on the day. From then on, Darren and Jemma kept me updated with news as it came through. I was impressed by how quickly they were able to arrange delivery of the furniture once they knew it was due to reach them. It was worth the wait! The furniture arrived in good condition, looks just right for the conservatory and is very comfortable. Thanks to the whole team for considerate service, reliable product knowledge, friendliness and small touches like taking the trouble to post a hat I had left in the showroom to my home address!

February 16, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Your words mean a lot to us Oliver, thank you very much for taking the time to write such kind feedback. We hope you are enjoying your new conservatory furniture so far, and continue to do so for many years to come!
Kind regards,
The Midlands Team

Rated 5 out of 5 stars

Exceptional Team

A very good purchase and delivery experience from start to finish. Friendly approach and really good attention to detail and a commitment to deliver as agreed. We have purchases some extendable outdoor Kettler chairs and the whole team at Midlands Conservatory and Garden Furniture were exceptional.

February 15, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your lovely feedback David! We are very grateful for the time taken to write us this review.
All the very best, and thank you again for your business.
Kind regards,
The Midlands Team

Rated 5 out of 5 stars

Our new Daro conservatory furniture

Our new Daro conservatory furniture was delivered last week, we are more than pleased with it.
The service at Midland Conservatory Furniture was excellent and the price very competitive. Daren was very helpful rearranging our delivery date to suit us. The delivery man also deserves a mention has he was friendly and helpful.
Very nice doing business with them, we will definitely recommend them.

January 29, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much Jacqui & Eric for your lovely feedback. We will pass on your thanks to our delivery driver Tim! Thank you again for your business.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Kettler garden furniture

It has been a pleasure doing business with Midlands Conservatory and Garden Furniture for the supply of our Kettler garden furniture. We have had to wait a long time for delivery due to the supply situation globally, but MCGF kept us informed throughout and were very helpful, polite and friendly.

January 24, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for your lovely feedback Rachel! We are grateful for you patience and your business. We hope you enjoy your furniture!
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Excellent customer service

My wife and I visited the showroom in September looking to replace our conservatory furniture. It is the best showroom we have visited offering lots of choice and the best prices. Darren was very friendly, knowledgeable and helpful. We ordered the Daro Waterford suite which has just been delivered - exactly on time and we are delighted with it. Thank you very much to Darren, Jemma and Tim for giving excellent customer service, the whole experience from start to finish has been first class. We would highly recommend.

January 15, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for taking the time to write us a review Andrew. We are very grateful, and thank you again for your business.
All the very best,
The Midlands Team

Rated 5 out of 5 stars

Brilliant Service

From my initial contact made via email to delivery of the set purchased, service was exceptional - being professional, knowledgeable, helpful and amazingly friendly. Delivery was a pleasure - no large box being 'dumped' kerbside but a very cheery driver who took time to put the item exactly where requested. To top it all, the furniture is lovely and at such a great price!

January 14, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Your feedback means a lot to us, thank you very much for taking the time to write a lovely review. We're glad you are pleased with your new furniture.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

A very nice experience.

A very nice experience from choosing our furniture to the delivery. Very helpful and knowledgeable staff who kept us informed at all stages.
Would recommend

January 11, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind words Peter, we are very grateful for your time taken to write this review, and for your business. All the very best.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Really helpful without being pushy

Really helpful without being pushy. Was a freezing cold day but nothing too much trouble, made us a drink to warm us up. It’s the little things. Loads of furniture to view using - so much better than looking at a swatch. Jemma’s knowledge and advice brilliant. And it came early so we could have before xmas. Delivery excellent. First class from walking in to taking delivery. We would definitely recommend

January 11, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Your lovely feedback is very much appreciated by us all! Thank you, and thank you again for your business. We hope you are enjoying your furniture.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

My wife and I visited Midland…

My wife and I visited Midland Conservatory & Garden Furniture in October 2021 as we were looking to replace our current Conservatory furniture. We were aware that they were stockists for Desser , Daro and other suppliers. The showroom had a good selection of suites , we found Darren Jones to be extremely friendly and helpful and placed an order for a Desser Clifton 2 seater suite. Darren advised that the expected delivery date was December 2021 / January 2022 , which we were happy with.
Needless to say , we were totally surprised and delighted to receive a phone call from Jemma Jones in early November 2021 to advise that the Suite had arrived and to arrange delivery. The Suite was delivered as arranged and I can only say how pleased we are with our purchase.
We would have no hesitation in buying from Midland Conservatory and Garden Furniture in the future. Visit highly recommended.

December 22, 2021
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Hello Neill, we would like to thank you for your lovely feedback, it means so much to us and has put a smile on all of our faces. We are pleased you are happy with your furniture.
All the best,
The Midlands Team

Rated 5 out of 5 stars

Absolute pleasure dealing with this…

Absolute pleasure dealing with this family run company
Friendly helpful advice in sourcing goods, keen prices and excellent communication
No need to look elsewhere if you are in the market for conservatory furniture

November 30, 2021
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback, we are very grateful!
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Very professional service

Very professional service and helped me work out my not strait forward purchase successfully.
Very happy with purchase and installation.

November 29, 2021
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for taking the time to write us such positive feedback. We are very grateful.
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Delivery of conservatory furniture

I ordered Conservatory Furniture from Midland Cane & Conservatory. I had very good service from Darren on making the order. The furniture was delivered before the estimated time given. I advised Jemma that we wouldn’t be able to help with the delivery so she came herself to
assist Brian. A very good service and we are very happy with our furniture

October 26, 2021
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

We are very grateful for your lovely feedback- thank you very much for taking the time to write us this review! We hope you are enjoying your furniture.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Great helpful and friendly service

Great helpful and friendly service , plus very quick delivery . Would definitely recommend this company

October 13, 2021
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Linda!
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Wonderful personalised customer service

Wonderful personalised customer service
It was so lovely to deal with this local family run business. Charming people, from ordering to delivery, who were honest regarding realistic delivery times and kept me fully up to date. Nothing was too much trouble when we had an issue with our table and they contacted the manufacturer for us, which is so refreshing these days. Would definitely order from them again and recommend them to everyone.

October 5, 2021
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your lovely feedback Diane, we appreciate it very much and are very glad to hear you have enjoyed our service.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

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