Midlands Conservatory & Garden Furniture Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that staff members are extremely helpful, friendly, and deeply knowledgeable about all available options. Consumers truly appreciate the personalized attention, honest guidance without any pressure, and effortless communication maintained throughout the entire purchasing process. People also praise the top-quality products available, describing the outdoor furniture and garden structures as solid, beautifully crafted, and providing excellent value. Furthermore, buyers consistently experience fast and efficient delivery services, with professional teams carefully assembling items on-site and cleanly removing all packaging materials afterwards. Many individuals note that everything arrives precisely as described, making them eager to recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly customer service from the... See more

Product

Clients share positive opinions on product quality, describing items as solid, well made, and beautiful.... See more

Service

Users describe positive interactions with service, highlighting excellent communication and helpful staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting timely answers and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So glad we purchased our new Kettler Cora sofa set from this company! We had a couple of questions which were answered quickly and professionally over the telephone and the furniture arrived a few day... See more

Company replied

Rated 5 out of 5 stars

Bought a garden table and chairs set over the phone - very helpful service from start to finish, and swift delivery ensuring it arrived before the bank holiday weekend. Knowing you're talking to the s... See more

Company replied

Rated 5 out of 5 stars

We bought our original conservatory furniture from this company over 15 years ago when it was based in Harborough. When we needed it replaced we shopped around with not much success at finding what we... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Very helpful, with an excellent knowledge of their products. We were kept informed of what was happening with our order from start to finish, and it couldn't have gone smoo... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Cane Furniture Store
  3. Furniture Accessories
  4. Furniture Store
  5. Garden
  6. Outdoor Furniture Store

Written by the company

Midlands Conservatory & Garden Furniture is an established family-run business of 30 years, specialising in quality outdoor living products and indoor cane furniture. We offer competitive prices on all brands and products, as well as knowledgeable advice and friendly service for any enquiry. We recommend visiting our Sales & Display Unit in Kibworth (Leicestershire) to view a hand-picked selection of garden & conservatory furniture as well as gazebos/pergolas and other accessories. Customer service is the most important factor within our company; our phone lines and Display Unit are open 7 days a week, so you can speak to our well-informed family team whenever you like. We will work with you throughout your enquiry to ensure you receive the best information, best advice, and best price - any time of the year. We look forward to receiving your enquiry, and helping you further!


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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4.9

All reviews

(288)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and product - A Hidden Gem

We were very impressed by Midlands Conservatory and Garden Furniture. We were warmly welcomed and given a friendly and informative overview of the furniture we were interested in. There was no pressure whatsoever but we liked the furniture and felt we were well informed to make a decision to buy it on the day. We are so pleased with the garden furniture which is so comfortable. Darren was not only a true gentleman but also very knowledgeable and kind. The rest of the team were great as well and the delivery of the item was smooth too. Thanks to Darren and his team

May 30, 2022
Unprompted review
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you Dom, your feedback is very much appreciated. We hope you are enjoying your furniture!
Kind regards,
The Midlands Team

Rated 5 out of 5 stars

Great customer service!

We recently ordered a Kettler Palma Mini furniture set from Midlands Conservatory and Garden Furniture.
Before ordering, I raised a query about delivery as access to our road is not easy. Response came quickly, with a courteous and friendly phone call reassuring me that the problems could be overcome. All commications, by phone and email, left me feeling I’d made the right choice in ordering from this family firm and the set arrived promptly and safely, delivered by their helpful and friendly driver. A very positive experience and I wouldn’t hesitate to recommend them.

May 24, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for your review Margaret. We are very grateful that you chose our family business. We will pass your regards onto our driver, Brian, who delivered your furniture.
All the very best, and enjoy!
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Happy customer!

Very happy with the products we ordered with Midlands Conservatory & Garden Furniture! Also received excellent customer service from the actual order through to delivery.
Thanks again everyone.

May 20, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind review, we are so happy you are pleased with the product and our service.
All the very best,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

I ordered Kettler furniture which took…

I ordered Kettler furniture which took a while to be delivered to us. This was through no fault of Midland can furniture. At all times we were kept informed and it was then delivered promptly. Thanks to you all.

May 18, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback Peter, we are very grateful, and also for your business.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Polite and appreciative staff

Very by helpful with order, everything explained clearly confirmation and thank you email. Very personable.

April 27, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Marvic. It was lovely dealing with you, and we hope you are enjoying your new furniture.

Rated 5 out of 5 stars

Excellent value and quick delivery

Ordered a garden table & four chairs online. Very good value & the process was very quick & easy. Phone call received from delivery company to arrange a convenient date for delivery and furniture arrived less than 3 weeks after the order was placed. Very well packaged and in perfect condition. Would use again and recommend to others.

April 25, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

We are very grateful for your kind words Lynda, thank you. We hope you are enjoying your furniture!

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. The garden furniture arrived on a pallet and was 'cling filmed' on very safely. Everything was there exactly as ordered. We bought a Kettler garden dining set and it is fabulous. I would definitely use Midlands Conservatory again. Thanks.

April 25, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you David! We are very grateful for your business and feedback.

Rated 5 out of 5 stars

Super place for outdoor furniture

Super place for outdoor furniture, easy to find, good parking and plenty to look at and sit on, very friendly service and very quick delivery, Highly recommend this company for quality goods and service :)

April 19, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you for your lovely feedback Mr Davies :)

Rated 5 out of 5 stars

Ultra polite good service

Ultra polite good service, delivered earlier than expected, and good product (Bistro set)

April 15, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you David. All the very best.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great product, quick delivery. Gemma and Darren couldn’t have been more helpful. Highly recommend.

April 15, 2022
Unprompted review
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Many thanks Simone, we are very grateful for your order and review. We hope you are enjoying your furniture!

Rated 5 out of 5 stars

Excellent service

Excellent service. Item was in stock at competitive price. Delivery within a couple of days. Delivered to garden.☺

April 14, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you Tracy! We hope you are enjoying your furniture :)

Rated 5 out of 5 stars

Quality product.

Easy to order. Prompt delivery in the notified time slot. Quality product.

April 12, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you Lisa! We are very grateful for your feedback.

Rated 5 out of 5 stars

Wonderful service

The Kettler outdoor dining set is lovely. Having a slightly pre weathered appearance it fits nicely with our other outdoor furniture without that "brand-new" stand out appearance. Very comfortable rope back chairs with plump cushions. All in all, very happy with it.
One point of note, the assembly instructions for the table are a bit vague but this is soon figured out when you consider the additional screw that is not needed for anything else other than to align the IKEA style inserts, but this is a small point.
Delivery was all pre-arranged and we were kept informed of schedule. Overall, great product and great service.

April 12, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you for your kind words Derreck, we are very grateful, and happy to hear you are enjoying your furniture!

Rated 5 out of 5 stars

Excellent delivery and customer…

Excellent delivery and customer service, nice product

April 10, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

We are very grateful for your kind feedback, thank you.
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Kettle Charlbury 4 seat dining set

Kettle Charlbury 4 seat dining set, a straightforward transaction order confirmation sent, I emailed for an update on despatch which was answered very quickly with a date for despatch and delivery. About a week from order to delivered which was very good. The set is lovely, well made and comfortable. A good price after searching various suppliers, a lot of whom were waiting for stock to arrive.
A very good experience from start to finish.

April 10, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you for your lovely review Beverley- we are very grateful, and also for your order. We hope you continue to enjoy your furniture over the rest of Spring and the coming Summer
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Great patio set and excellent customer…

Great patio set and excellent customer service, I will definitely be using this company again.

April 9, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you for your kind feedback Howard, we are very grateful! Enjoy your new furniture!
Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Quality Garden Sofa

Delighted with our purchase of a Kettler Wicker 2 seat Cora sofa. Prompt delivery, securely packed on a pallet. Better quality than previous Kettler furniture which was a plastic wicker effect (although still very good.)

April 6, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback Andrew! We hope you enjoy using your new sofa.

We are very grateful that you chose our family business.

Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 4 out of 5 stars

Great service

Great service, arrived quickly and in good condition. Perhaps could’ve done with more communication in regards to shipment via email.

April 1, 2022
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you for your kind feedback, we are very grateful.

Please accept our sincere apologies for the lack of communication prior to your order's dispatch... usually our customers receive an SMS notification and a dispatch notice via email to confirm the order has been dispatched, and that the courier will be in touch to book the delivery. I can see the dispatch email was never sent, I am not sure why! Again, we are very sorry about this.

Thank you again for using our family business. Enjoy your new furniture!

Kind regards,
Jemma Jones
Midlands Conservatory & Garden Furniture

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