Midlands Conservatory & Garden Furniture Reviews 

288
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that staff members are extremely helpful, friendly, and deeply knowledgeable about all available options. Consumers truly appreciate the personalized attention, honest guidance without any pressure, and effortless communication maintained throughout the entire purchasing process. People also praise the top-quality products available, describing the outdoor furniture and garden structures as solid, beautifully crafted, and providing excellent value. Furthermore, buyers consistently experience fast and efficient delivery services, with professional teams carefully assembling items on-site and cleanly removing all packaging materials afterwards. Many individuals note that everything arrives precisely as described, making them eager to recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly customer service from the... See more

Product

Clients share positive opinions on product quality, describing items as solid, well made, and beautiful.... See more

Service

Users describe positive interactions with service, highlighting excellent communication and helpful staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting timely answers and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So glad we purchased our new Kettler Cora sofa set from this company! We had a couple of questions which were answered quickly and professionally over the telephone and the furniture arrived a few day... See more

Company replied

Rated 5 out of 5 stars

Bought a garden table and chairs set over the phone - very helpful service from start to finish, and swift delivery ensuring it arrived before the bank holiday weekend. Knowing you're talking to the s... See more

Company replied

Rated 5 out of 5 stars

We bought our original conservatory furniture from this company over 15 years ago when it was based in Harborough. When we needed it replaced we shopped around with not much success at finding what we... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Very helpful, with an excellent knowledge of their products. We were kept informed of what was happening with our order from start to finish, and it couldn't have gone smoo... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Cane Furniture Store
  3. Furniture Accessories
  4. Furniture Store
  5. Garden
  6. Outdoor Furniture Store

Written by the company

Midlands Conservatory & Garden Furniture is an established family-run business of 30 years, specialising in quality outdoor living products and indoor cane furniture. We offer competitive prices on all brands and products, as well as knowledgeable advice and friendly service for any enquiry. We recommend visiting our Sales & Display Unit in Kibworth (Leicestershire) to view a hand-picked selection of garden & conservatory furniture as well as gazebos/pergolas and other accessories. Customer service is the most important factor within our company; our phone lines and Display Unit are open 7 days a week, so you can speak to our well-informed family team whenever you like. We will work with you throughout your enquiry to ensure you receive the best information, best advice, and best price - any time of the year. We look forward to receiving your enquiry, and helping you further!


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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4.9

All reviews

(288)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent family business

Very excellent family business. The owner was extremely kind and supportive from the viewing to the delivery. The furniture arrived ahead of time which made us extremely happy. Excellent quality. Highly recommended.

April 24, 2023
Unprompted review
Midlands Conservatory & Garden Furniture logo

Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your review, Manuel. We are very grateful for your feedback, and of course, for your order. We hope you are enjoying your new furniture.
Kind regards,
The Midlands Team

Rated 5 out of 5 stars

Exellent company

what a great family company to do business with, gave me great advice, service, and price too, would highly recommend and use again. I can see why they have been in business for so long. Thanks again Tony

April 27, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Tony, we are pleased you have enjoyed your experience with us, and we are very grateful for your order. We hope you enjoy your new furniture... here's hoping for some better weather!
All the best,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Great business

Great business . Very helpful and knowledgeable. Very professional service.
Lovely friendly family.
We were privileged to have Rory deliver our furniture..his first solo delivery..the lad done good!!
Will recommend them to family and friends

April 20, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank your for your lovely feedback Mr Allen, we're very grateful. Thank you for being so accomodating on Rory's first solo delivery as part of the Midlands Team!
Best wishes,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Absolutely wonderfu!

Absolutely wonderful people to deal with !

Great products, great prices and outstanding customer service from this family run company

Sorted out a tiny issue I found immediately and without fuss

Very highly recommend these guys

Will be recommending them to all my family and friends

Thanks again all !

Absolute superstars 😁

April 12, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback Vince, it is very much appreciated all round. We hope you are enjoying your new furniture sets!
All the very best,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Great Customer Service

Found the company online and spoke to Jemma who answered a number of questions I had about my potential order. She was very knowledgeable and easy to deal with which gave me the confidence to place the order over the phone. The garden furniture arrived as arranged. There was a slight manufacturing problem with one of the chairs which was replaced very promptly. Overall a great family run business, competitively priced and easy to deal with. I would highly recommend this company.

April 5, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback! We really hope you enjoy your furniture this Summer, and for many more to come. Thank you again for your order, we are very grateful you chose our family business.
Best wishes,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Great service

Great service; always responded to emails. Was really pleased with delivery as always worry about possible bashing in transit. Well wrapped and good service. Thank you

March 31, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback, Clair. Enjoy your new furniture!
Best wishes,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

This company has restored our faith in…

This company has restored our faith in ordering on line. All our questions prior to placing the order were answered in a friendly and efficient way. Our order was placed and delivered within the week and we are thrilled with the furniture.
No hesitation in recommending this family business for value, quality of products and keeping their promises!

February 7, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

We are very grateful for your review, Mrs Illingworth. We hope you enjoy your new furniture. Thank you again for your business.
Best wishes,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Our new Conservatory Furniture

Our new Conservatory Furniture is amazing. The warm and friendly welcome along with a cup of tea from Darren when visiting the showroom. As much time as we wanted to look around. Advice but no pressure to purchase.
Jemma was quick and efficient sending out details and always at the end of a phone for help and advice.
Delivery was quick and efficient from Brian and Rory.
A highly efficient service delivered brilliantly

February 24, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much for this lovely review. We hope you enjoy your new conservatory furniture!
All the very best,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Five star customer service

Having previously had issues with pallet deliveries from another garden furniture specialist I was slightly apprehensive on ordering large garden furniture again however I cannot fault at any point the service I have received from Midlands and in particular Jemma. Five star customer service all the way through from placing the order to communication on delivery and ultimately being satisfied with my furniture! Will be looking to Midlands for any future orders.

December 11, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback, we are very grateful.
All the very best,
Jemma Jones
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Great Garden Set Deal

Really pleased with the super fast delivery and great communication from Midlands Cane Furniture. Gemma and Darren were very knowledgeable and were able to talk me through some options. Absolutely delighted with my purchase of a Kettler garden set - a really good family run business - thank you

February 14, 2023
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your lovely feeback Ron, we are very grateful. Let's hope the sun returns soon so you can enjoy your lovely new set :)
Best wishes,
The Midlands Team.

Rated 5 out of 5 stars

I highly recommend Midlands…

I highly recommend Midlands Conservatory & Garden Furniture. They have huge choice of furniture in stock and Jemma was most informative and helpful.
My furniture arrived promptly, delivered by Brian and Rory who were polite and helpful.
In all a very well run family business.
Thank you all.

October 17, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much indeed for your review Sue, we are very grateful.
Best wishes,
Jemma Jones

Rated 5 out of 5 stars

Express delivery…

This family run firm really went the extra mile. We wanted some garden furniture delivering in a hurry and Jemma could not have been more helpful in making this happen. We can’t thank her enough together with everyone else behind the scenes. The customer services from start to finish was of a standard rarely seen these days - if we could give 6* we would! We have no hesitation in recommending this firm. Also thank you to the courier firm (H & M Distribution, St Neots), who were super helpful in the delivery.

August 14, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you so much Susan, we are grateful for your feedback and hope you have been enjoying your furniture :)
Best wishes,
Jemma Jones

Rated 5 out of 5 stars

An absolutely wonderful company

An absolutely wonderful service and such friendly and helpful staff who went over and above to sort our order when we couldn’t find it anywhere else. Fast and efficient and a pleasure to deal with. Jemma was so efficient at get back to us and we will certainly deal with her again.

August 4, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for taking the time to write us a lovely review, Phil.
All the very best,
Jemma Jones

Rated 5 out of 5 stars

Excellent service, they really go the extra mile!

A very consultative service, with a lot of knowledge shown. The sofa we bought was of top quality and suited our garden nicely.

July 21, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Stuart, we are very appreciative of your kind feedback.
Best wishes,
Jemma Jones

Rated 5 out of 5 stars

Fantastic service

I have just bought a Kettler dining set and it is exactly what I wanted. This is the third order I have placed with Midlands Conservatory and Garden Furniture for outdoors and conservatory furniture. Every time Darren and Jemma have been so helpful, courteous and friendly. The delivery men have been the same. I would recommend them to anyone who wants good, friendly and helpful service. All my orders have been dealt with over the phone as I do not live in Leicestershire, but I am sure they are just the same face to face. Thank you, Darren and Jemma. Pam.

July 5, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Pam! We are so greatful for your feeback.
Best wishes,
The Midlands Team

Rated 5 out of 5 stars

Kettler Palma corner settee & firepit

I can highly recommend Midland Cane Furniture. Darren was very professional and knowledgable of all his products and incredibly helpful. Delivery was very prompt and the driver very courteous. When I rang Jemma to ask for an invoice, she dealt with this by return and was extremely helpful. So happy with our purchase, thank you Darren and Jemma

July 3, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Nicky for your lovely feedback. We hope you are enjoying your new furniture this summer! :)
All the very best,
The Midlands Team

Rated 5 out of 5 stars

Very happy with the service from…

Very happy with the service from Midland Cane Furniture.
Brought a fire pit set and parasol heater recently, Delivered quickly with friendly and helpful drivers who placed items in my garden.
Unfortunately, the parasol heater did not fit( not their fault, as I should have checked the measurements),so I contacted them to return it.
Process was quick and simple, small return cost.
All sorted now enjoying my set.
would not go any where else for garden furniture.
Lovely family run business. Thank You.
David....

June 29, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you David for your kind feedback, we are very grateful you have taken the time to write us a lovely review.
All the very best,
The Midlands Team

Rated 5 out of 5 stars

Excellent customer service

I managed to track down some furniture which I had been after for a while, and Darren and his team could do not do enough to help - firstly checking they definitely had the item in stock (he checked and called me back in 15 mins) and then arranging delivery. Excellent, friendly service and great product. I would definitely recommend and will use again.

June 20, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for taking the time to write us a review. We are very glad you are pleased with your furniture, and grateful for your kind words.
All the very best,
Midlands Conservatory & Garden Furniture

Rated 5 out of 5 stars

Fantastic service professional from the…

Fantastic service professional from the Midlands Conservatory Furniture. We live in Lancaster but this was no problem. I will definitely be using them again when I need further Kettler garden furniture. Really appreciate the updates and the prompt conscientious service.

June 6, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you very much for your kind feedback, we hope you are enjoying your furniture!
Kind regards,
The Midlands Team

Rated 5 out of 5 stars

Excellent customer service

Great communication from initially placing the order right through to delivery. Thanks to all concerned.

May 30, 2022
Unprompted review
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Reply from Midlands Conservatory & Garden Furniture

Thank you Dave, we are very grateful for your feedback.
All the best,
The Midlands Team

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