Miller Metcalfe Surveyors Ltd Reviews 

977
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

MM offered to survey the house ten days earlier than anyone else - and kept their promise. The Seller testified to the rigor with which Mr Russell carried out the survey. He sent his report the same... See more

Rated 1 out of 5 stars

Not really sure what I paid £800.00 for! Paid for full structural survey, however any areas that may be troublesome on an old building i.e roof, report just says to get checked by a specialist, so fee... See more

Company replied

Rated 5 out of 5 stars

From the beginning when I was given a quote to the end when I received the timely report has been handled professionally by Miller Metcalfe Surveyors Ltd. I would recommend them. The surveyor has p... See more

Rated 1 out of 5 stars

Provided wrong information about the parts of the property they would inspect. The inspector was late on the day of inspection and did not review an important area within the property that was prom... See more

Company details

  1. Real Estate Agency

Information provided by various external sources

We are an independent, multi-disciplined surveying practice offering extensive coverage throughout England and Wales. All our Surveyors are Members or Fellows of the RICS who have joined us bringing with them a wealth of knowledge and experience. We provide a variety of services to include: Property Valuations for a number of different purposes, HomeBuyer reports, Condition Surveys and Building Surveys. Our Head Office is located in the North West of England where you will find our dedicated Sales Team, Case Management Team and Customer Care Advisors. We will ensure you receive a professional, reliable & efficient service. Our reviews speak for themselves! We look forward to hearing from you. Regards The Miller Metcalfe Survey Team


Contact info

3.3

Average

TrustScore 3.5 out of 5

977 reviews

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3.3

All reviews

(977)

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Rated 5 out of 5 stars

Excellent and Quick Service

Tim completed the survey on the house we are buying on the 17th September phoned me the same day to update and provided the written report the following day. Great service would definitely recommend

September 20, 2019
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. From my initial contact I have been dealt with promptly and professionally and consistently kept up to date by the surveyor Simon, who was absolutely lovely and explained things to me in plain English! As a nervous first time buyer I felt really reassured by him and I wouldn't hesitate to recommend this service to anyone.

September 20, 2019
Unprompted review
Rated 5 out of 5 stars

Well priced & high quality

The surveyor called before giving me the report to discuss and give me the opportunity to ask questions. The report was written very quickly yet still adhered to a high level of quality. One of the cheaper surveys I found yet they still met all of my additional requests (to check garage, roof & loft). Highly reccomended!

September 16, 2019
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional service. Surveyor telephoned and went through all areas of concern regarding the property. Report comprehensive. Delighted with service provided and would recommend.

September 14, 2019
Unprompted review
Rated 5 out of 5 stars

Completely satisfied with Miller…

Completely satisfied with Miller Metcalfe Surveyors. The survey report is detailed and comprehensive. They were quick to deliver the service and extremely efficient. As I had the result within days there were no phone calls to chase them up.
Thank you
S Horne

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

Homebuyers Report Excellent Service

The booking of the homebuyers report was swift and easy and I recieved the report just a few days after the inspection. The report is easy to read and understand. Can't fault the service in anyway and would definitly recommend Miller Metcalfe.

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service. I was given a clear outline of what the surveyor would be able to do and when the report would be available. The colour coding of the key points made the report easy to understand and help when making judgements about such a major purchase.

September 6, 2019
Unprompted review
Rated 2 out of 5 stars

Surveyor let it down.

Great initial contact and very quick to organise a survey to our new to us property which was a bonus.

But the surveyor was pretty much a waste of time, He saw things that we had spotted ourselves but things like drains and even venturing into the roof space was just a peep into the loft "due to health and safety because of insulation" he couldn't actually have had a good look up there.

There is 3 drain access points down the side of the property with 4 screws holding them down but apparently he didn't have the equipment to look at those?
He did lift a manhole further away though.
Also derogatory remarks about decking being out of fashion and the house didn't have "that lived in look"...... Well yes! , it's an empty house.!!!!!!!!!
kitchen doors and drawers were chosen at random to see if they "operated smoothly" , all really technical stuff!.
All the window handles were checked and some were stiff which may require replacing in the future!. I want to know more in depth stuff instead of checking £3 window handles.

Also noted down that the fascias and soffits needed a clean, really major info that's needed when spending £350k on a new house.!

Next time, if there is a next time I won't bother and save myself £600!.

I suppose it depends on who you get to actually survey your potential new house, some might be on the ball and find all sorts and do a proper thorough job that most people expect, others might just have a quick look round opening and closing doors and drawers etc and off they go.
If that's the case, sign me up and I'll take a job!

September 3, 2019
Unprompted review
Rated 4 out of 5 stars

Fast reliable service

Fast reliable service from the whole survey team. It’s a shame the Surveyor couldn’t get into more areas of the house but that was the owners fault for having too much furniture etc.
He tried though!!
Thanks

September 2, 2019
Unprompted review
Rated 1 out of 5 stars

Poor Service

Poor service, Had the report take place on the 21st and still have not had the report back. Was emailed this week saying we would have the report no later than today and surprise I get an email saying they apologise for the delay and that the report is still with the surveyor who will call me, No call and now they are not replying my emails, Holding everything up now, Avoid

August 29, 2019
Unprompted review
Miller Metcalfe Surveyors Ltd logo

Reply from Miller Metcalfe Surveyors Ltd

Thank you for your feedback. We at Miller Metcalfe pride ourselves on our customer service and are disappointed that your report is delayed. We have escalated this delay to our management team and will take steps to try to ensure this will be with you as soon as possible. Please accept our apologies for the delay.

Kind Regards,
Miller Metcalfe Surveyors

Rated 5 out of 5 stars

Fantastic! Would recommend. Went the extra mile for us

Fantastic. Originally wanted to go for the most expensive but the lady I made the booking with looked at the details of the property online and said based upon its condition we did not need to spend all that money on the structural, so she recommended the home buyers (Cheaper). Very honest of her. The survey came through by email and in the post. It was complete with photos, of the internal damp, basement, loft eves, garden, grade ii listed path (just in case we need to maintain it. All very useful. The surveyor also made himself available for me to call and discuss some of the recommendations he had made. He said there was nothing that would have stopped him from buyer the house which was very reassuring. Really good service. Would highly recommend

August 27, 2019
Unprompted review
Rated 3 out of 5 stars

The surveyor was not helpful in…

The surveyor was not helpful in explaining me the findings and was giving no definite opinion and gives indirect opinions. Not able to make a decision based on the survey. I felt i wasted my money by going with Miller Metcalfe

August 25, 2019
Unprompted review
Miller Metcalfe Surveyors Ltd logo

Reply from Miller Metcalfe Surveyors Ltd

Thank you for your review. Feedback is always helpful and we will forward on your comments to the acting surveyor. If you do require any further clarification on any points within your survey or would like to discuss your survey further with the surveyor please just drop us a line and we will request him to give you a further call on his return from holiday.

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