I had been awaiting a while for a refund so popped onto an online chat & Pamela helped arrange all of my refunds straight away. She was extremely helpful & nice & I would most defiantly contact MG onl... See more
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See what reviewers are saying
I had an issue with some order returns and Pamela got them sorted right away. She was kind, helpful, efficient and friendly, and I am very happy with the service she provided. If only more customer se... See more
I’m giving Missguided 1/5 stars. However, Nokwanda was a 5/5 help. She was polite and got information straight to me. In general, it’s not worth paying extra for expedited shipping because it’s either... See more
Unfortunately the stuff I bought wasn't fitting me so I had to return it, but my parcel wasn't getting updates in terms of return online. I got in touch and Pamela from Misguided was great and keen to... See more
Company details
Information provided by various external sources
Shop the latest on trend women's fashion online at Missguided. With over 150 new products hitting our shelves every week, check out our new collections.
Contact info
Manchester, United Kingdom
- www.missguidedau.com
My shoes came with a marks and I…
My shoes came with a marks and I messaged in chat and my problem was solved quickly. Really happy with the service.
My issue was quickly and efficiently …
My issue was quickly and efficiently dealt with in a polite and friendly manner, with 100 % satisfaction full marks for excellent customer service!
Excellent customer service
I had been awaiting a while for a refund so popped onto an online chat & Pamela helped arrange all of my refunds straight away. She was extremely helpful & nice & I would most defiantly contact MG online again if I needed any help!
Pamela helped me out with a lost order…
Pamela helped me out with a lost order super fast and efficiently. This saved me because I needed my order for an event! Such great customer service.
Pamela was very helpful
Pamela was very helpful. Great customer service.
Great customer service and quick to…
Great customer service and quick to respond and dealt with issue straight away thank you Pamela
Pamela is the BEST!
Missguided is the best
Missguided has one of the most amazing customer service in the business. It has an incredible live chat where someone helps you with your query. Pamela helped me this evening and has solved all my worries. Couldn’t recommend highly enough.
Spoke to Pamela on the chat about a…
Spoke to Pamela on the chat about a faulty item, she was very helpful! Thank you, Pamela
Pamela from Missguided was amazing
Pamela from Missguided was amazing! Very helpful
Pamela from the Misguided web-chat was…
Pamela from the Misguided web-chat was extremely helpful - she resolved my query in under 5 minutes.
Pamela was really helpful on live chat…
Pamela was really helpful on live chat and helped me to resolve my worries and issues very quickly.
Amazing customer service.
The live chat with Pamela was extremely…
The live chat with Pamela was extremely easy and she was very helpful!
Quick and helpful service from the…
Quick and helpful service from the customer service team. Pamela dealt with my query and resolved it quickly! Very satisfied.
Quick and clear customer assistance on…
Quick and clear customer assistance on chat thank you !
....
Spoke to Simiso via chat and I am satisfied that she resolved a quality issue with my order in a timely manner. I love ordering from missguided and I am grateful the chat option to contact customer service works.
Refund
I spoke with Pamela regarding my refund. This was dealt with within 10 minutes. Thank you Pamela. Excellent service.
Spoke with Pamela about my order
Spoke with Pamela about my order, she was kind,efficient and helpful . I'm extremely appreciative!
Spoke with Pamela
Spoke with Pamela, she was helpful and quick with a link to show me where I could find the information and passed onto the relevant department
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