Missguided Reviews 812

Ordered a dress but it came damaged in the transport. I contacted the chat service where I got response at once and solved the problem .
I have been a customer for a while now and I am always receiving good service and nice items . 🌞🌞🌞

I didn't receive a confirmation email, so I wasn't sure whether the order was placed at all! but Pamela was able to give me a tracking number and a link for tracking. I just hope that in case I need to return it, it won't be a problem not having a confirmation email! But for now, all sorted, thanks!

This was the 3rd time I had to contact Missguided over the same order. Pamela sorted it straight away and really quickly thanks.

Pamela identified the issue and provided an effective solution. I wish more CS were like her. This was my 2nd time reaching out.

Pamela was very helpful and efficient. she kept me updated with what she was doing and was quick to reply

Pamela was very helpful with chasing my refund, thank you.

Great Customer Service!
Pamela via chat was very helpful and patient on assisting me with the occurring while attempting to place an order online. Although my issue was no resolved, I appreciate her help with navigating and offering additional suggestions on various ways to potentially process and complete order. It was all greatly appreciated. Thanks again Pam! 2.26.22

Pamela on 2/26/21 was extremely helpful. I was worried I had no options to resolve my issue and she worked to ensure that we found the best option that worked for me. I am extremely grateful during this complicated time filled with Covid delays, supply chain issues, etc.

Beryl was great in assisting me on the chat. Everything was resolved and i was happy with the level of service i received.

Prompt and friendly response when cancelling one item in my order that I accidentally ordered two of

Pamela helped me with a shipping delay and she was very helpful.

Tina is wonderful, she provided excellent customer service and was able to locate my package quickly.

Excellent customer service. My item was lost in transit and they didnt hesitate to offer me a replacement or refund.

Dont trust!

1. the refund system is useless;
I tried to order refund on 10 pieces of clothing and got this message: "Your return contains too many items and is above the carrier weight limit. If your order was delivered in multiple parcels please create a separate return for each parcel."
- this even I ordered all in one order and receive the order in the same one package shipment, I must create returns for each individual garment and get a return form for each item, what is that!?!

2. You can not trust the information you get about the pricing;
I contacted the customer service centre for information about whether the prices included VAT, customs duties and tax. I received a reply from a customer service representative that all prices were included all fees and they could guarantee and confirm that no other expenses would be additional upon receipt of the package in my home country Norway, this despite the fact that I specified this once again and said I would make sure that I would not get any surprises when collecting the package. The person I talked to said I had nothing to worry about.

The next day I received a message from DHL with an invoice for customs duties and VAT. Contacted missguided and received only an apology for misinformation and that I had to pay an invoice myself. This is one of the worst things I've ever experienced and I frequently shop on website throughout the world.

Have ordered pretty much everything online and it is the first time there is total lack of disclaimer and total failure to take responsibility for a mistake they have made and are fully responsibal for, and now has resulted in putting me in an innocuous financial trouble!

STAY AWAY from this website! In addition, it is hopeless to return the goods. Don't trust the information you get, because you may actually end up with information that could cost you a furtune.

I have now reached to the Consumer Council for Europe for assistance.

Excellent customer service very helpful with returns and with fixing incorrect orders

Love Nokwanda. She was so helpful. You guys have a really great return policy.

Missguided website and their policy is a little bit confusing. But Nokwanda was very helpful and very patient with my questions.

Nokwanda was super sweet. I wasn't even complaining, I was just wondering where my package was and she refunded the shipping I paid. Super sweet!

Nokwanda was helpful during our chat. A pleasure to order from such a supportive company

I received a defective pair of jeans that were a Christmas present. Nokwanda worked with me and they are sending a new pair of jeans out for replacement. Great customer service.