I had been awaiting a while for a refund so popped onto an online chat & Pamela helped arrange all of my refunds straight away. She was extremely helpful & nice & I would most defiantly contact MG onl... See more
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See what reviewers are saying
I had an issue with some order returns and Pamela got them sorted right away. She was kind, helpful, efficient and friendly, and I am very happy with the service she provided. If only more customer se... See more
I’m giving Missguided 1/5 stars. However, Nokwanda was a 5/5 help. She was polite and got information straight to me. In general, it’s not worth paying extra for expedited shipping because it’s either... See more
Unfortunately the stuff I bought wasn't fitting me so I had to return it, but my parcel wasn't getting updates in terms of return online. I got in touch and Pamela from Misguided was great and keen to... See more
Company details
Information provided by various external sources
Shop the latest on trend women's fashion online at Missguided. With over 150 new products hitting our shelves every week, check out our new collections.
Contact info
Manchester, United Kingdom
- www.missguidedau.com
Andile the manager was super helpful…
Andile the manager was super helpful after not getting the right help for a few days! Thanks so much andile
November 24, 2021
Unprompted review
Customer Service was great .
Customer Service was great .. I chatted with a live agent thru Chat and they helped with a item that was faulty and they made it simple and easy and painless.
Thank You, MissGuided X'O
November 11, 2021
Unprompted review
Customer Service is AMAZING!
Customer Service is AMAZING!
Thank you to the amazing team in Customer Service-great experience- very happy with the result.
October 18, 2021
Unprompted review
Tina was very helpful!
October 13, 2021
Unprompted review
Tina helped me via the chat function…
Tina helped me via the chat function locate by parcel as the tracking details had not been updated. She was super fast and communicated very clearly with me. I'm definitely going to use the chat function more often rather than email, as I got an instant answer to my question.
September 28, 2021
Unprompted review
very helpfull
September 22, 2021
Unprompted review
Easy & simple process
Easy & simple process. Tina was very helpful, sorted out the issues I had within minutes. Thanks!
September 13, 2021
Unprompted review
Tina was excellent
Tina was excellent. Was having issues tracking my order and all sorted in 5 minutes. Thanks Tina
September 12, 2021
Unprompted review
Excellent service from Sithabile re my…
Excellent service from Sithabile re my return. This has been ongoing since July, and finally Shitabile has resolved this for me today and I now have my refund.
September 12, 2021
Unprompted review
I was having trouble tracking my…
I was having trouble tracking my package but the online chat on their website was brilliant. Got it sorted it with 5 minutes. Very good
September 7, 2021
Unprompted review
They are helpful and prompt to solve my…
They are helpful and prompt to solve my missing parcel. Thanks guys!!!
September 1, 2021
Unprompted review
very helpful
I’m happy with the help I got from the company. My delivery had some complications but I am happy with the help I received.
August 31, 2021
Unprompted review
Live chat response was wonderful..
I have recently had a ‘live chat’ with Ashveer, of whom was wonderful and answered all of my questions. Responded super fast and got the job done very quickly. Super wrapt so Thankyou again!!😄
August 28, 2021
Unprompted review
Amazing service
Amazing service! Loved everything I received and when an item had a fault, Missguided refunded immediately.
August 28, 2021
Unprompted review
Customer service from Sithabile
Recently spoke with Sithabile, she responded really quickly and was really helpful.
August 28, 2021
Unprompted review
I had terrible conversations with 2…
I had terrible conversations with 2 other ladys on the website chat but Noxolo was AMAZING they actually got in contact with the delivery company for me and listened.
August 28, 2021
Unprompted review
Online chat with Sithabile helped me…
Online chat with Sithabile helped me correct my address when my package was dispatching. Thank you
August 28, 2021
Unprompted review
boots not arrived
issue with boots that havent arrived once and have not yet arrived (second occasion). quick response to check on them and offer a refund depending on response from courier.
very happy with customer service.
August 25, 2021
Unprompted review
Chat with Sithabile
Had an issue with an order that never arrived, Sithabile was amazing in sorting this out and making sure I would get my order. Great customer service!!
August 20, 2021
Unprompted review
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