Mockfordandhunt Reviews 

285
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

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5.0

All reviews

(285)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

The most helpful estate agents we have every worked with

Tim and Frances have been amazing. We moved over 200 miles away and left an empty property with a few problems. They supported us at every step, kept us well informed and advised us as to how to proceed quickly. Friendly and professional at every step of the way.

September 19, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Emily. Thank you so much for your great review and for entrusting us to look after your home. Having had a few obstacles in the way, we have always managed to come up with solutions and we are delighted that you have now exchanged and you can look forward to future. We wish you all the very best and if you ever need our advice when you come to buy a property, you know where to find us.

Rated 5 out of 5 stars

Great support

Tim & Frances provided support throughout the purchase process, giving rapid responses and clear explanations to all our questions.

September 3, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lucy. Many thanks for your review. We are pleased to hear that you were happy with our service. We always try to communicate with our clients as quickly as possible as we know how frustrating it can be when you are left waiting. Congratulations on completing on your purchase and we hope you are very happy in your new home.

Rated 5 out of 5 stars

Mockford and Hunt are very professional…

Mockford and Hunt are very professional but also take a personal approach. They created and whatsapp group, so they were always available and answered any questions really fast. They also sold our house within 24 hours which was amazing. I would highly recommend them to anyone.

August 22, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Sam. Thank you so much for your great review. it's always good to hear that you were happy with our service and that the WhatsApp group proved to be useful. It certainly makes communication quick and easy. We hope by now that you are settling in well to your new home and we look forward to working with you again in the future!

Rated 5 out of 5 stars

What a personal and fabulous service…

What a personal and fabulous service we’ve received, I can’t rate these guys highly enough.

I’ve never known an estate agent to be so communicative and attentive to their customers needs. Nothing was too much trouble - even after our house had sold. At every stage we knew exactly what was happening and Tim/Frances were super quick to chase if there was a delay which kept things moving.

Our sale/purchase took 61days from listing to completion and we’re so grateful for such a smooth transaction. I hope we don’t move again any time soon but if we do I would 100% use Mockford & Hunt to sell and buy. Thank you guys!

August 28, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Jemma. Thank you so much for your glowing review. It just shows what can be done if everyone puts their mind to it and having responsive solicitors that we know and trust is always helpful when it comes to getting things done. Two months is really good going particularly when you were involved in a chain and we are delighted that you are now in your new home and we hope you are settling in well. We wish you all the best for the future and if you ever do it all again, you know where to find us.

Rated 5 out of 5 stars

Tim and Frances have been fantastic…

Tim and Frances have been fantastic with selling our house. They have made the process so much easier and we are so grateful. Great fast communication throughout. I would highly recommend!

August 20, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Ellie. Thank you so much for your positive review. By tweaking the marketing, it paid dividends and got you a buyer nice and quickly and we are pleased that you were then able to secure your dream home. With a tough deadline to get it through by, we all pulled together to make it happen. Congratulations on completing and we hope you are very happy with your new lifestyle in your new home.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Mockford and Hunt. Tim and Frances was professional, friendly and always really helpful. They kept me updated throughout and quick to respond to any questions I had. I would highly recommend them to anyone looking to buy or selling their property.

August 15, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Carol. We know this wasn't the easiest of chains to progress but by keeping you in the loop each step of the way, we're hopeful that it made the process a little easier to work with. Often its when clients hear nothing from their agent or solicitor that they start to worry about the process. We hope by now that that you have settled in well and we wish you all the very best for the future.

Rated 5 out of 5 stars

Tim was excellent throughout the…

Tim was excellent throughout the process. We had some tight timelines from our side and the team managed to get it over the line, despite a relatively complicated chain.

Would recommend & wouldn’t think twice about using again.

August 12, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi there. Thank you so much for your positive review. We are glad you that you are now in your new home and we hope you are all very happy there. If you ever need our help again in the future, please do not hesitate to ask.

Rated 5 out of 5 stars

Highly recommended

Tim and Francis are very friendly, approachable and professional. They gave great advice and feedback through the WhatsApp group they set up for as soon as we signed with them. Our house sold within a week and we would highly recommend them.

August 11, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi John. Thank you very much for your great review. With everyone being so time poor nowadays, the WhatsApp group really helps even when you have queries well into the evening. We are glad that you found this to be helpful and are so pleased that you have been able to secure your new home in Norfolk. We hope you will be very happy there and that you are enjoying your new lifestyle together.

Rated 5 out of 5 stars

First Time Buyers’ Experience

We worked with Tim and Frances recently to purchase a home they had listed. Both were very friendly and professional. We were added to a WhatsApp group with our mortgage advisor and solicitor, which kept us up to date on any progress. If we ran into issues, Tim and Frances were happy to answer our questions. As first time buyers, there were quite a few! Overall, everything ran smoothly and we’re happy with the communication we received throughout the entire process. We’d certainly be happy to work with them in the future. Thank you both so much!

July 31, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi there. Thank you so much for your great review. It's great to hear that you were able to take advantage of our 'One Move' product where all main contacts within the process are all available to talk to in one place. It certainly does simplify the process. We know that having the flexibility with out of hours contact on the group is also really handy when you don't get time during your working day. We are delighted that you are now in your new home and when you ever decide to do it all again, please do come back to us!

Rated 5 out of 5 stars

First home buying experience

Frances and Tim made our first home buying experience such a breeze. Very smooth experience and knowledgeable. It was also great having the what’s app group to ask any questions we had and came back with a very quick response

July 24, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lloyd. Thank you so much for your positive review. We are glad that you found our service to be smooth and helpful in getting you your first ever home. We hope by now you have settled in well and if you decide to move again in the future, please get in touch.

Rated 5 out of 5 stars

There are not enough stars to show…

There are not enough stars to show amazing Frances and Tim are.
They have been the consistent force to help us sell and complete on our house.
I cannot thank them enough as this wasn’t the easiest of sales.
Frances really puts her clients at the heart of all she does and we could not have done it without them.
You are a credit to the estate agent profession.

July 17, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Emma. Thank you so much for your lovely review and for entrusting us to help you move. It certainly wasn't the easiest transaction but with much perseverance by us all, we got through it and we are so pleased that we have finally got your moved. To us, it is very personal and we treat our clients like we would our own family. Our biggest shared gripe is with the few agents and solicitors involved in some chains where the art of communication doesn't seem to exist and so like a dog with a bone, we relentlessly chase until it all comes together. Congratulations again to you both. Do keep in touch.

Rated 5 out of 5 stars

Excellent Company

It’s been a pleasure purchasing my first home with Frances and Tim. From the moment I met them at the viewing to almost completing, it’s been a great experience. They’re very kind, patient and informative. Couldn’t have asked for any better!

July 14, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lynsey. Thank you very much for your positive review. You've got yourself a fantastic house there and having got the sale through in 13 weeks, it was a nice straight forward chain to progress which is always the dream scenario. We're sure you'll be very happy in your new home and if you ever do it all again in the future, you know where we are.

Rated 5 out of 5 stars

Frances and Tim could not be more…

Frances and Tim could not have been more helpful and accommodating throughout our moving process. Their communication was fantastic - they kept us informed while remaining friendly and approachable. Their expertise and experience was apparent throughout, and you can tell that they genuinely care about their work and their clients. Thank you both so much for everything!

July 8, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Jayde. Thank you so much for your great review. I know we had some bumps in the road along the way but with a lot of perseverance, we are delighted to now have got you both into your forever home You have been a pleasure to work with and we wish you all the very best for your future.

Rated 5 out of 5 stars

First Time Buyer.

First Time Buyer.
Under 7 weeks, offer to Completion.
It has been a wonderful experience working with this amazing team - Tim and Frances. We are incredibly thankful that we had the best of the best EA, always prioritizing and valuing our questions and queries by establishing communication on WhatsApp group.
Thank you for exceptional service.
Happy customers.

July 1, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Alisha and Rishi. You have been a pleasure to work with and we are so pleased that you were happy with our service along the way. 7 weeks is a great turnaround, particularly with a chain involved and just shows that when you have efficient communicative estate agents, mortgage advisers and solicitors involved, anything is possible. We wish you all the best with your new home and if you ever need us again in the future, you know where we are!

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I couldn’t have asked for a better estate agent than Tim at Mockford & Hunt. He was genuinely lovely to deal with,always patient, approachable, and happy to answer all of my questions, no matter how small.
Tim arranged additional viewings so I could bring my parents and went out of his way to fit early morning and late evening appointments around my work schedule. He even went over to the flat to measure the windows for me, which was such a thoughtful gesture.

What really stood out was how well Tim knew the property inside and out. Any question I had, he either knew the answer straight away or came back to me just a few hours later, even when it meant dealing with time zone differences (the seller was based in New York!). His communication and follow-through were spot on.
Although I didn’t have a property to sell, I could see how committed Tim is to his role—he truly goes above and beyond to make sure the properties he represents are sold with care and attention. I’d recommend him without hesitation to anyone buying or selling. If I ever do sell in the future, Tim would be my first call.

April 30, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Georgia, Thank you so much for your glowing review. It's really quite humbling to hear how much of an impact we can make to the process of buying your first home. We love what we do and genuinely strive to do as much as possible to make our customers feel valued and reassured in what can otherwise be a daunting prospect for any new buyer. Thank you for sending us your pictures. You are doing a fantastic job at renovating your home and we look forward to seeing the finished result. Do keep in touch.

Rated 5 out of 5 stars

A positive experience!

We had a really positive experience buying our first house with Tim from Mockford and Hunt. We were really struggling with finding a house that we loved due to our own fussy requirements, but it took Tim no time at all to understand what we were after and see our vision and find homes that suited us. He didn't inundate us with every property that came on the market, but tailored suggestions to our requirements perfectly. The home we ended up buying was one that he sent us the listing for before it even made it onto the big websites, and we snapped it up straight away. Mockford and Hunt work alongside a mortgage adviser and solicitors too, who they recommend to create a lovely little ecosystem where everyone works together in a WhatsApp group and the communication is fluid. We went with Mockford and Hunt's suggestions and were beyond happy with the service we received and the energy and dedication from all parties involved! We are well off selling our new home, but we will definitely be getting back in touch with Tim when we are at that point!

June 1, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Sarah. Thank you so much for your glowing review. It really is great to hear just how well our little 'ecosystem' One Move worked so well for you both. Being a small independent agent that strives to give the best customer service, it is important to us that we work alongside like minded people with the same values that are eager to help and make the process as smooth as possible. Your successful purchase with us just demonstrates how much difference it can make to the whole experience when you are buying what is likely to be the biggest asset in your life by simply keeping everyone in the picture, streamlining the process by having us all in one place and taking any potential stress out of the equasion. We are delighted that you are now in your new home and we hope you have many happy years there together. Whenever you decide to do it all again, you know where to find us!

Rated 5 out of 5 stars

Big thanks to Tim

Big thanks to Tim, had a few ups and downs in the process but Tim made sure to liaise with all parties on our behalf and keep us updated throughout, ultimately ensuring the deal went through.

June 19, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Liam, many thanks for your positive review. We certainly had some challenges along the way but with perseverance and thinking outside the box, we are so pleased for you that we managed to complete on your sale. We wish you all the best for the future and the new chapter in your life.

Rated 5 out of 5 stars

What an amazing experience Mockford and…

What an amazing experience Mockford and Hunt made our move. Nothing was too much trouble. Communication is everything and the team went above and beyond explaining the process and what to expect with moving costs, nothing was a surprise. Only estate agents I will use!

June 16, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Megan. Thank you very much for your positive review. We pride ourselves on being honest, upfront and transparent in everything that we do. With us, what you see is what you get and as you can appreciate, we like to keep everyone in the picture along the way as it makes for a far better experience for all concerned. We are really pleased that you have now completed on your sale and purchase and we hope you have settled in nicely to your new home.

Rated 5 out of 5 stars

Our recent experience of using Mockford…

Our recent experience of using Mockford & Hunt to sell a family home has been an extremely positive one. Tim guided us through the marketing of the property & kept us well informed at every stage. The WhatsApp group was a brilliant addition and enabled us all to be quickly involved with decision making & information when needed. Our questions, no matter how silly or minor they seemed to us, were all answered promptly by Tim or Frances.
I would be more than happy to recommend Tim & Frances for your next sale.

June 12, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Maggie. Thank you so much for your great review. You and your family have been a pleasure to work with and we are so pleased that we have successfully completed on your home. We wish you all the best for the future and if you ever need our services again, you know where we are!

Rated 5 out of 5 stars

Great Estate Agents

Tim and Frances were extremely supportive during my selling experience. Being able to have contact via WhatsApp was a great bonus and worked really well. Thanks guys for everything!

June 7, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Joyce. Thank you so much for your review. We know it hasn't been the easiest of sales with varying things in the chain not always going to plan but we are really glad that you were happy with the way we progressed the sale and kept you in the loop. We hope you will be very happy in your new home and will have lots of time to enjoy the garden!

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