Mockfordandhunt Reviews 

285
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

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5.0

All reviews

(285)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding estate agents

Wow thank you so much Tim and and Frances. I’ve had a great experience working with you guys. Such a stressful process and was made so much easier having you along side me. The what’s app group which involved myself, you guys, Gemma the quick and efficient solicitor who guys recommended and dean the mortgage man who you did too and was also outstanding was all a great touch. So nice to be able to pop a question on and all keep each other updated as we go. TEAM WORK!!!!!
100% highly recommend!!!
Wish you all the best and every success with your business in the future
Thanks again!!!!!!!
Lee

May 29, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lee. Thank you so much for your fabulous review. Having ourselves, our mortgage advisor and solicitor on hand, all on the same correspondence group really does makes a world of difference and turns what can be a stressful situation into something much more pleasant. The process of moving home really shouldn't be that complicated and when the lines of communication are open, it really is a far better experience for all involved. We are so pleased that you are now in your new home and hope you are settling in nicely. if you ever want to do it all again, you know where we are!

Rated 5 out of 5 stars

Excellent service

Excellent service from Tim and Frances when I purchased my property. Nothing was too much trouble, keeping me informed, answering any queries I had, even during the evening and at weekends. Also recommending a fantastic solicitor Gemma Bath.

Would certainly use them again.

February 28, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Julie. Thank you so much for your great review. We're pleased that it all went through smoothly and that you found us all to be communicative throughout the process. Working alongside another small independent solicitor insures that like us, you get that very personal touch throughout. We wish you all the best in your new home and whenever you decide to do it all again, you know where we are!

Rated 5 out of 5 stars

5 Star Service

Tim and the Team have been second to none throughout the whole experience. Always available to answer any queries or concerns we had. Cannot praise them enough and 100% would recommend them. Definitely deserve 5 stars. Thanks Tim for getting us over the finish line.

April 10, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Cindy. Thank you so much for your great review. I know this has been quite a journey but having found you the perfect home and arranging a house swap in the chain, it was so good to then be able to get you into your new home so quickly thereafter. We hope you are both settling in nicely.

Rated 5 out of 5 stars

Great experience from start to finish!

Tim and the team have been exceptional from start to finish. Tim contacted me within an hour of my enquiry and arranged a viewing straight away. We viewed the house that same week and fell in love, however we were dubious as we hadn’t put our house on the market. Tim put us in contact with the sellers and arranged for them to view our property, as he knew it was exactly what they were looking for. Long story short, they loved our property and we have essentially swapped! The whole process has taken only 8 weeks and we will be moving into our dream home within the next week. If it hadn’t of been for Tim’s advice and support, we wouldn’t be where we are now. The team were available for all queries via a personalised WhatsApp group, and Tim put us in contact with a great solicitor. We couldn’t recommend Mockford and Hunt enough!

April 9, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Abby. Thinking outside the box is something that we love doing and when it's meant that both your family and another of our clients dream move has come off, it makes it all so worthwhile. In this modern age of technology, we know that a bit of old fashioned estate agency can make all the difference. Also, working alongside a local independent solicitor that shares the same ethos as us, it just demonstrates what can be achieved in a swift timeframe when everyone puts the effort in. You have got yourself a beautiful home and we wish you all the best for your future there!

Rated 5 out of 5 stars

Outstanding

From Tim coming out & agreeing a sale price we sold in 4 days. What a team. We were all linked on a WhatsApp so we could contact each other easily. Also if you choose to have Gamma Bath as your solicitor Tim puts her on the group & wow Gemma was even contacting us on a Saturday & Sunday. Many thanks must go to Frances who worked tirelessly working up & down the chain arranging a completion date & keeping us updated.
If we hadn't sold so quick we would have never got our forever house in Hereford.
Please do not hesitate to use Mockford and Hunt a great team all round.
Chris & Carol

March 17, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Chris and Carol. Thank you so much for your glowing review. We're pleased that we were able to get you under offer so quickly and whilst there was a bit of a chain, we managed to all stay on top of it and keep pushing forwards to get it all through in a good timeline to ensure you didn't miss out on your new home. We have enjoyed seeing photos of your new place. The views look phenomenal. It's great to hear that you are settling in well. Please keep in touch.

Rated 5 out of 5 stars

Frances has been simply brilliant

Frances has been simply brilliant. Made us feel at ease, consistently responsive and quick at her job. Also Tim, although our conversation was quite short Tim's empathy made us feel happy and safe. We were sure that we were in the right hands. Despite the mortgage process being extremely complicated, things happened at rapid pace as Frances knew how to get the Job done. It was a pleasure. And Im intending on have them as our agents for life.

March 28, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Mark and Nayanthara. Thank you so much for your heart felt review. You have both been an absolute pleasure to work with and having waited for so many months for the seller to find, it was great to be able to push it through as quick as it was once we had a complete chain. We would be delighted to have you as our customers for life and we look forward to working with you again as well as your great banter! We hope you meanwhile settle in well to your new home and your new lifestyle here in Ashford.

Rated 5 out of 5 stars

Tim and Frances at Mockford & Hunt are…

Tim and Frances at Mockford & Hunt are a dream team. They actually care about people rather than only getting the sale.
I would never use anyone else in this area.
Thank you so much for seeing us through a stressful year and constantly keeping us optimistic. Thank you so very much 🙏🏼

March 25, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lorraine and Matt. You have been a pleasure to work with. This has certainly been a journey with many obstacles along the way which is always hard when it's beyond your control but with perseverance and a lot of patience, it's fantastic to know that you are finally in your new home. You have a real home for life there. Please keep us updated as to how the work goes.

Rated 5 out of 5 stars

House purchse

Tim, Frances and Gemma (Tims recommended solicitor), Thank you for a fab experience purchasing my new property in what has been a very stressful time you have all been professional and speedy. Lovely team great communication from beginning to end a fantastic service thank you

March 26, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lois, Thank you so much for your great review. We really felt for you when we learnt about your previous purchase falling through so close to exchange and yet you still vacated your own home to make sure you didn't lose your own buyer. Having secured a vacant property with us, we knew it would be pretty tough meeting the deadline of 31st March when we were only about a month away but we, including our fabulous solicitor Gemma pulled out all the stops to make it happen. All being on the same WhatsApp group has been a game changer to aid communication and we have found this to be a massive help in progressing things forward. We are so pleased to have got you through to completion in time. We hope you will be very happy in your new home and if you ever need us again in the future, you know where we are!

Rated 5 out of 5 stars

Takes the pressure off

The process of buying a house can be very daunting. I really didn’t know where to begin, so I booked a meeting with Tim Mockford to see what I needed to do. He immediately put me at ease and, even though I felt no pressure to go with them, I knew I would be in safe hands with Mockford and Hunt.

I was selling a shared ownership property, which comes with some added complications, however they were in constant communication with my housing association and they sold my apartment very quickly. Charlotte was a great sales lady!

I have been quite a fussy house buyer! So I took a while to find my perfect home. I never felt pressured to ‘hurry up’ and they were very supportive when a few of my offers were not accepted.

The thing that sets Mockford and Hunt apart from other estate agents is their communication. The WhatsApp group is a game changer as one of the team will always respond in a timely manner. Frances was great at dealing with my queries.

Due to their excellent communication and recommending an excellent solicitor, we were able to complete before the stamp duty increase.

I highly recommend them!

March 24, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Chris. What can we say, thank you so much for your comprehensive review. You have been great to work with and despite missing out on a few homes, we were so pleased that it worked out so well for you in the end with you securing the perfect property. We know that we had to pull out all the stops to get it all through in 8 weeks which given the property you were selling was a shared ownership property, can take a lot longer in most cases but with us chasing, you and the buyer being quick to deal with any enquiries and our solicitors being on the ball, it all came together. Congratulations and we hope you are very happy in your new home!

Rated 5 out of 5 stars

Helpful along the way

Tim, Frances and the team were really great. They kept in contact, with constant updates where necessary.
They were both helpful and knowledgeable from start to finish.
If you're thinking of putting your home on the market, trust Mockford and Hunt to look after your interests for you.
Thanks Guys.

March 25, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Gary and Agnieszka. Thank you very much for your great review. We are so pleased that you have been happy with our service and it's great news that you have now completed and can enjoy the next chapter of your lives up north. We really hope you will be very happy in your new home with your new lifestyle!

Rated 5 out of 5 stars

These guys are brilliant!!

Well it has been an experience. Tim and Frances have been exceptional. From the moment we met the approach felt different and after being on the market for 8 months with no hope of success, Tim changed the approach and we are just about to complete.
The level of of contact has been brilliant. Setting up a WhatsApp group and including the solicitor is genius. If required the mortgage broker is included as well.
At all times Tim and Frances were contactable and responsive. Queries were answered quickly, it felt like we had a friend guiding us through the process. I’m not sure anyone likes the process of moving so it’s about making it as sensible as possible. Mockford and Hunt have achieved this and made us feel valued as clients. They pushed the other side when needed and supported us even when the questions from the other side were constant. An excellent partnership and would trust no one else with selling a house. Brilliant service with excellent people.

March 24, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Mat and Rachel. Thank you so much for your heart felt review. This all feels like it's gone through in a whirlwind! From coming on the market with us at the end of January, having two viewings with two offers and then securing you your new home and working with our fantastic solicitor all to push it through before the stamp duty increase and here we are, 8 weeks from the point of offer and you have completed! We're so pleased for you both and can't wait to hand over the keys!

Rated 5 out of 5 stars

Excellent Service

Tim, Frances and the rest of team are best of the best, they have gone above and beyond for us from start to finish and have alot of patience. Keep up the good work and we would highly recommend them.
Jane & Kev

March 18, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Jane and Kev. Thank you so much for your great review. It was a pleasure to work with you both again! I know things were a bit testing with the top of the chain dragging their heels but with a lot of chasing between us all, we're delighted that it's now all gone through. We hope you'll be very happy in your new home for many years to come and you know where we are if you ever need us again!

Rated 5 out of 5 stars

A first time buyers dream.

Myself and my partner are first time buyers, we had little to no idea what to do going into our first purchase. I can honestly say I could not have asked better from both Frances and Tim. Tim was brilliant in the first stages of the purchase putting us at ease and giving up genuine advice, looking out for myself and my partner through every step. Frances has been a dream to deal with. Our purchase hasn’t been a smooth one but without Frances working her magic and keeping pressure on all the right people it just would not have happened. I cannot thank this team enough for the hard work and dedication they have to their field.

They have been a pleasure to deal with the entire time.

To any first time buyers these are people to be trusted and appreciated.

Once again. Thank you tim and Frances you’ve been fantastic

March 14, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Josh and Chloe. Thank you so much for your fabulous review. You have both been so lovely to work with and it's really good to hear you say how helpful we had been to you both as first time buyers. Buying a home for the first time can be quite a daunting experience and given it's not something that they ever teach at school, there are a lot of unknowns. We try and put ourselves in your shoes and give you the guidance that we would have liked to receive when we were buying our first homes. It was great to meet you both in person yesterday and we're sure you'll be very happy in your new home. Good luck with the puppy training and enjoy those beach walks!

Rated 5 out of 5 stars

Above and Beyond!

Above and Beyond!
Tim, Frances and the team couldn't have been more supportive and helpful through a stressful experience. They were available to help throughout the process of selling our house, and supporting and guiding us through buying our next home. I cannot recommend them enough! Thank you so much!
The White Family ❤️

February 14, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Beth. Thank you so much for your glowing review. It's not always easy when you are involved in a chain as there are a lot of components that need to all come together as we well know. Through persistent chasing though, we are delighted to have helped you through to a successful completion. We hope by now you are settling in nicely to your new home. If you ever need us again in the future, you know where we are!

Rated 5 out of 5 stars

We wholeheartedly recommend Mockford and Hunt.

We cannot speak too highly of Tim and his team. He and Frances have been so helpful and supportive and they were always the first to inform us, either by phone or via the WhatsApp group, of any development throughout the process. They have always been on hand to answer any queries we have had and if they said they would get back to us, they did! We can wholeheartedly recommend them.

March 8, 2025
Unprompted review
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Reply from Mockfordandhunt

Thank you so much for your great review. It just goes to show that if everyone in the chain is pushing for a quick completion, it can happen. With ongoing updates and ensuring that paperwork and enquiries are dealt with promptly as well as using efficient solicitors, it makes the world of difference. Getting to exchange of contracts in 10 weeks with Christmas in between is a great result. We are so glad that you were happy with our service and we very much look forward to handing over the keys to you both on completion.

Rated 5 out of 5 stars

Couldn’t be happier with our…

Couldn’t be happier with our experience, we had a group chat where any questions were swiftly answered making the purchase of our first home as stress free as possible and I couldn’t recommend them more.

February 28, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Ethan and Libby. Thank you so much for your positive review. We are so glad that your buying experience as a first time buyer was a good one. We are pleased that you found us to be helpful along the way and we hope you are now enjoying your new home. If you ever decide to move again in the future, you know where we are!

Rated 5 out of 5 stars

Cordial and honest

Cordial and honest, helpful and supportive throughout with unquestionable dedication. I am very happy to have engaged Mockson and Hunt in the sale of my property.

February 18, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Peter. You have been an absolute pleasure to work with, a real gentlemen. Thank you for entrusting us to sell your home and we are delighted that you have now completed are are able to enjoy this new chapter in your life. We wish you all the best for the future.

Rated 5 out of 5 stars

Highly recommended

I highly recommend Tim and Frances who will actively sell you property and go the extra mile unlike the corporate agents. They are always available via a WhatsApp group and answer any query pretty instantly. They even offer help with a purchase via another agent. If I could ever face moving again Tim would be the first person I would call!

February 10, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Jen. Thank you very much for your great review. Having received multiple offers on your home, we were really pleased to have achieved an offer over the asking price for you. It's great to hear that you found us to be helpful not just with your sell but with your onward purchase. We do try and get involved as much as possible to make the whole process as straight forward as possible. We hope by now you are unpacked and are settling in well to your new home.

Rated 5 out of 5 stars

Excellent service from the whole…

Excellent service from the whole Mockford team. Special mention to Tim who was supportive and approachable throughout the buying process. Couldn’t have done it without your amazing help.

September 1, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Shibin, Thank you so much for your positive review. It's great to hear that you found us to be on hand and approachable and we are glad that we have managed to get you into your new home. We wish you all the best for the future!

Rated 5 out of 5 stars

Excellent service and professionalism

Tim and Frances are a great team. They managed the whole process so well and kept us informed throughout. I would highly recommend them!

February 10, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Alison. Thank you so much for your great review. I know this process needed a fair bit of chasing to ensure everyone in the chain were aligned but we are so glad that's is all gone through and you are now able to enjoy life in your new home. We wish you all the best for the future and if you ever think about moving again, you know where we are!

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