Mockfordandhunt Reviews 

285
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

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5.0

All reviews

(285)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding local business

Very friendly supportive local business. Tim and his team always available to guide and support house sale.

February 3, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Jane. Thank you very much for your great review. it's always good to hear that we've made the process easier by keeping the lines of communication flowing and we are delighted that you have now completed on your property sale. Please feel free to come back to us whenever you need help in the future.

Rated 5 out of 5 stars

Absolutely amazing experience with Tim

Absolutely amazing experience with Tim, he was always friendly and knowledgeable. He moved mountains for us to get our dream home. Myself and my partner cannot thank him enough. Would highly recommend to anyone.

February 7, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Ryan. Thank you for your glowing review. We really appreciate your kind words. I know it wasn't the easiest of sales to progress with a few issues along the way but but we pleased to have been be a conducive part of the process having helped to get you into your new home.

Rated 5 out of 5 stars

I would highly recommend Mockford and…

I would highly recommend Mockford and Hunt Estate Agents. Tim was outstanding. Tim was extremely informative throughout and walked me through the process of selling my house. They did a great job. There was great communication throughout. Having a personalised WhatsApp group allowed us to have continuous communication with Tim and the team.

January 13, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Chloe. Thank you so much for your great review. We're really glad that you felt well informed along the way and are delighted that you have now moved and are enjoying your new home. All the best for the future and if you ever need us again, you know where we are.

Rated 5 out of 5 stars

Nothing was too much trouble

I live a great distance from the property - Mockford & hunt were so helpful, they forwarded post, organised the keys & meter readings, which saved me a 700 mile round trip. They used what’s app to keep me updated on what was happening & were generally a set of nice helpful people who made selling my house relatively easy, I’m grateful for your help - thank you!

January 30, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Jess. It's always a big decision knowing who to entrust your property to when you don't live locally, knowing that the agent has to keep it secure and generally keep an eye on the property, particularly when it's no longer occupied. We were so pleased that you had the confidence in us to look after your property and ultimately, get you the right buyer. We are delighted that you have now completed on the property and we wish you all the best for the future!

Rated 5 out of 5 stars

Tim from Mockford and Hunt was a…

Tim from Mockford and Hunt was a pleasure to deal with and walked me through the whole transaction period. He responded to all my queries and kept me updated all the way. One thing I really liked was our whatsapp group which was a really easy way to communicate. Thank you to Tim and the team in helping me purchase my property. I highly recommend them as a great first class Estate Agent.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Frances was an absolute pleasure to work with during the purchase of my house. Her professionalism, kindness, and understanding truly stood out and made the whole process so much smoother. She was always approachable and supportive, ensuring everything went as seamlessly as possible. I couldn’t have asked for better assistance. Highly recommend her services!

January 23, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Ajeeth. Thank you so much for your kind words. You truly were a pleasure to work with and I'm so pleased that you and your family have now got the keys and can enjoy your new beautiful family home together. It's a great house in a lovely area and I'm sure you'll have many happy years there. We wish you all the best for the future and if you ever need us again, you know where we are.

Rated 5 out of 5 stars

Great Estate Agent to work with

Great Estate Agent to work with
Very personable and caring. I highly recommend them. Thank you Monkfordandhunt.

January 21, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Judith. Many thanks for your positive review. You have been a pleasure to work with and we hope that you will be very happy in your new town and home. We wish you all the best for the future and hope you thoroughly enjoy your new lifestyle.

Rated 5 out of 5 stars

Highly recommend!

We had an excellent experience with Mockford and Hunt when purchasing our first home. Tim was incredibly professional, friendly, and accommodating throughout the entire process. He always answered our questions clearly and quickly, and we appreciated having personal access to a WhatsApp group where he kept us updated in real-time. Tim’s support and communication were trully outstanding.

December 6, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Katarzyna and Dan. Thank you so much for your glowing review. It's always great to hear that we were effective in guiding you through the process and keeping you up to date. We are so pleased that you are now in your new home. We hope you are settling in nicely and if you ever need our help again in the future, you know where we are!

Rated 5 out of 5 stars

Trustworthy

Amazing team! I have to begin with Charlotte who showed us the property. The description and explanation have been transparent enough. The team is a trustworthy one.
Frances and Tim also have been present at each step of our purchasing process. They were very dedicated in their work and helped us throughout the whole process, especially with petty queries as we were first time buyers, unaware of a lot of things.
Their advice have been very valuable. I would highly recommend this company for those who want to achieve their dream place! Thank you Charlotte, Tim and Frances.
From M&S

November 24, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi M & S. Thank you so much for your great review. I know this one took a fair while to go through with complications in the chain but we are so pleased that we managed to get you through to completion. We hope by now that you have settled in well and are enjoying your new home together.

Rated 5 out of 5 stars

House sale

We recently sold our house through Mockford and Hunt, and would definitely recommend them. The WhatsApp group made communication easy and convenient, and we were impressed with their enthusiasm. We were kept updated throughout the process, thank you guys!

December 13, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi David. Thank you very much for your great review. We know it took a bit longer than we would have liked due to delays within the chain but we are glad to see that you have now completed and are in your new home. We hope you, Kat and the family will be very happy and if you ever need us again in the future, you know where we are.

Rated 5 out of 5 stars

The best agency we met ever.

The best agency we met ever.
They help us step by step to complete our biggest change in our life,to move at home.
Thank you everyone

December 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Andreea and Alex. Thank you so much for your great review. We are thrilled that we managed to push this all through before Christmas for you despite dealing with slow solicitors. Good luck with the renovations and making the house your home. We can't wait to see it all when it's done!

Rated 5 out of 5 stars

Just completed on a house with Mockford…

Just completed on a house with Mockford & Hunt as a first time buyer. From the initial viewing stage they were helpful and attentive, and went above and beyond to get me updates later in the process when issues further up the chain slowed things down. 100% recommend

December 5, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Callum, Thank you so much for your positive review. We are so pleased that you are in and able to enjoy your new home in time for Christmas. We know it wasn't the most straight forward of purchases but we're glad that the regular updates made the process easier for you and now you can enjoy your new life here in Ashford.

Rated 5 out of 5 stars

I have dealt with a few of the “big…

I have dealt with a few of the “big players” in the estate agent world in Ashford and they do not compare to Mockford & Hunt. Attentive, compassionate and ultra professional! They are the innovative in their approach and get the job done. If you are reading this do not hesitate in appointing them as your estate agent, you will not regret it.

November 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Paul. Thank you so much for your glowing review. It's always lovely to hear such heartfelt comments and we hope you are enjoying life in your new home. You have been great to work with and whenever you want to move again in the future, you know where we are!

Rated 5 out of 5 stars

Amazing for First-Time Buyers

After a long drawn-out process attempting to buy a property through an estate agents that I won't name, Mockford & Hunt were a breath of fresh air - responses were almost always immediate, & anything I was unsure about they were able to explain simply & without insulting my lack of knowledge as a first-time buyer. I would absolutely recommend them to any other buyer, it's been a great experience.

November 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi there. Thank you so much for your positive review. We do try and keep communication flowing as much as possible as it's often the not knowing that makes the process of buying a home so stressful. We so pleased that you were happy with the service and we wish you lots of happiness in your new home.

Rated 5 out of 5 stars

We bought our house through Mockford and Hunt

After a very bad experience trying to buy another house and having to pull out of that one we were very deflated to put it politely. But once our offer was accepted through Mockford and Hunt our experience was 1000% better than before. The communication was outstanding the ease of using WhatsApp made the process seem seamless. Always knowing Tim, Charlotte or Fran were at the end of the phone to help with anything that we or the sellers needed made things so much smoother and meant that we already had the information before our solicitors asked for it.

September 27, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Beks. Thank you so much for your glowing review. It's always great to get such positive feedback and we are so pleased that we restored your faith in estate agents after your previous experience of trying to buy with another agent. It's a great house that you've got there and we hope that by now, you are already making it your own. Best of luck with the renovations.

Rated 5 out of 5 stars

Highly recommend!

I would highly recommend Mockford & Hunt. No hesitation. They were recommended to us by our mortgage advisor. From the initial valuation, Tim was very honest, friendly and down to earth - all the sort of things people don’t think estate agents can do but want to see in an estate agent. We had viewings booked in virtually straight away and they kept coming which generated 3 offers in total over the course of marketing our house. This allowed us to put an offer on a house which was accepted. Tim and Charlotte kept us informed of progress throughout the sales process and we loved the modern day approach to keeping us updated or reporting anything (I won’t reveal their trade secrets) but I can’t believe other agencies haven’t jumped on this approach yet. Charlotte pushed our sale through with great perseverance and dedication and we moved in June 2024. Had it not been for the hard work of Tim and Charlotte we would not have been able to upsize and purchase our family home. Why use a large corporate agency to sell your property when you get a much better personable service for the same price using an independent? Agents all use the same techniques to sell houses anyway but you get more for your money this way. The staff are genuine and they actually care about their customers and their needs. It’s a no brainer for me! Keep up the good work Tim, Charlotte and Francis.

June 14, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Calum and Ella. Thank you so much for your heart felt review. It really means a lot to hear how much you value our service. For us, this is a people business and you, our customers come first before anything else. Having worked for large estate agencies previously, we came to learn what was lacking in some of the larger agencies and we set out to be different. For us, providing a personal approach, honesty and great communication is imperative to know that we have done the best by our clients.

We are delighted that you are now in your new home and can start the next chapter in your lives.

Thank you also for the card and boxes of chocolates. Needless to say, they have gone down very well already.

Rated 5 out of 5 stars

We didn’t actually use Mockford and…

We didn’t actually use Mockford and Hunt as we was locked in a contract with another agent but Tim was so helpful with everything and we will definitely use Mockford and Hunt if we ever need to sell again. Will definitely recommend to anyone going on the market.

October 15, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Lauren and Ben ( and Tina). Congratulations on finding a buyer and a new home. It was lovely dealing with you and hopefully our guidance and advice was well received. Good luck and you know where we are if you need us.

Rated 5 out of 5 stars

Great service

September 9, 2024
Unprompted review
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Reply from Mockfordandhunt

Many thanks for your 5 star review. We are glad it all went well and that you are in your new home.

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