Mockfordandhunt Reviews 

285
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

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5.0

All reviews

(285)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you team Mockford and Hunt

Thank you to Tim, Charlotte and Frances for all of their help and support during our sale. They were there whenever we needed them and we sold very quickly after being listed with another agent for months with no success!

September 2, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Lauren. Thank you for your great review. We are glad that you found our help and support useful along the way and we are so pleased that we managed to secure a buyer for you in a quick time frame. Having professional marketing on all major property platforms as well as social media coverage really does help to maximise interest and as such, our listing to sales ratio is one of the highest in Ashford. Congratulations on exchanging and we look forward to handing over the keys to you on completion.

Rated 5 out of 5 stars

Couldn’t have used a better estate…

Couldn’t have used a better estate agent. The team have helped us through the process brilliantly, always prompt with answering any queries and dealing with any obstacles. Would highly recommend. Thank you Tim, Charlotte and Frances

August 30, 2024
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Reply from Mockfordandhunt

Hi Timothy. Thank you so much for your positive review. We pride ourselves on always being on hand to help every step of the way and we are glad that you were happy with our service. We wish you all the best in your new home in a new town. Exciting times ahead!

Rated 5 out of 5 stars

Great buying process

The team were always helpful, providing all additional information about the house when asked before I put the offer in. They kept me engaged throughout the buying process, and we're always prompt to answer questions.

August 29, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Scott. Thank you very much for your review. You have been a pleasure to work with and we are delighted that you are now in your new home and are hopefully settling in well. If you ever need our help again in the future, you know where we are.

Rated 5 out of 5 stars

Tim and team helped when we needed them

Very long house buying experience (9 months+) but Tim and the team were very helpful, despite being the EA for our sellers. They intervened when we reached out for help and kept checking in throughout the process. They seem open and honest and I'd use them if I ever came to sell (hopefully not for a while yet!!)

August 23, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Chelsea. Thank you so much for your positive review. We know the process was frustratingly long due to boundary/ access issues etc but we are so pleased that you are now both in your new home. We wish you all the best for you both in your new family home and when the time has come and you've got lots of children and you need a bigger place, we look forward to working with you again!

Rated 5 out of 5 stars

An amazing team at Mockford and Hunt!

After a very slow couple of months with another agent, we decided to switch agents to Mockford and Hunt and so happy that we did with a sale within a couple of weeks. Tim, Frances and Charlotte have all been amazing throughout with the constant communication via a personal group chat for our sale and help guiding us through a tricky chain. We cannot thank the team enough for both our sale and also helping us secure our next home. Thank you.

August 9, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi James. Thank you so much for your great review. We know the process has been a challenging one with certain aspects of the chain but with your flexibility and all our perseverance and constant chasing, it paid off in the end. We look forward to handing over the keys to you and your family to your new home. It will be moving day before you know it!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Went above and beyond with the sale of our house. Would definitely recommend Tim and the team to anyone.

August 7, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Jason. Thank you so much for your positive review. We hope everything is going well for you both, now you've completed. Whenever you are looking to buy again, you know where we are!

Rated 5 out of 5 stars

The best estate agency!

We can honestly say that Mockford and Hunt are the best estate agency we’ve ever come across. We are repeat customers and we knew that they would be our first choice when choosing to sell our home. Tim, Charlotte and Frances have worked so hard on our sale and onward purchase with a different agency and we couldn’t have come this far without their help! Contracts are now exchanged and we’re looking forward to our moving day. We 100% recommend using Mockford and Hunt to sell your home! Thank you all!

August 5, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Clare. Thank you so much for your heartfelt review. You have been a pleasure to work with once again and we are delighted that we have now got you to the point of exchange. It's not been an easy chain to progress as you well know but we are so glad that we found a resolution to get it over the line. Good luck with the packing and we look forward to seeing you on moving day!

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish beginning with my first call and speaking to Tim Mockford. Extremely pleasant and helpful. The team add you on Whatsapp and keep you updated throughout the often stressful process of buying a home. Frances has been fantastic, working very hard behind the scenes to get results, even on her day off. I can't recommend them enough!

August 5, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Vicky. Thank you so much for your glowing review. We know this sale required a lot of chasing on our part to get this all through to completion in the required timeframe but we are so pleased that we got it over the line! We hope by now you are getting settled in and are enjoying your new home.

Rated 5 out of 5 stars

Big Shout-out to Tim and his team

Big Shout-out to Tim and his team ! These guys are doing an amazing job! We bought out first home and they helped us find our dream home . As first time buyers we all quite nervous and had lots of questions, Tim helped us with all our queries , he was transparent with us throughout the process of buying this property. If you are looking for any property and need proper guidance, Mockford and Hunt is the answer. These guys know their job ! All the best Tim and Team ! Keep up the good work!Cheers!

July 17, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Ahfaz. Thank you so much for your positive review. We know just how daunting buying a home can be particularly when it's for the first time. We are so glad that our help and advice reassured you along the way, taking any stress out of the process. We hope by now that you and your family are settling in well to your new home and if you ever need our help again in the future, you know where we are!

Rated 5 out of 5 stars

Tim has gone the extra mile...

Tim showed us a couple of houses locally, & he offered us some good suggestions on areas to look at as we don't know the town very well. He also took the time to find out what was important to us in our proposed house search, and made some good suggestions on the viewings. After offering on a house with another agent, I contacted Tim for his thoughts on whether I needed a survey as I haven't moved for 30+ yrs, & he has gone the extra mile to help out. He took the time to check out the house online, & gave his opinion about the condition, but didn't try to influence us. He has also given us good info about using a local surveyor for a homebuyers report, if we do decide to have one, and all this despite us not buying a house through him. He is genuinely interested in helping buyers find the right house, and makes the experience more personal than other agencies. I would definitely recommend his agency to anyone thinking of buying or selling their home.

July 12, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Marie. Thank you so much for your heartfelt review. Helping our customers is not just a job for us, we love what we do and we don't think it takes much to give people like yourself some good guidance so that you can be sure to find the right property to suit your very own requirements. After being in the industry for a number of years, it's a pleasure to be able to share our expertise and knowledge and know that you will remember us for all the right reasons. We hope everything goes well with your purchase and if you need any further advice, please don't hesitate to get back in touch.

Rated 5 out of 5 stars

Thank you Tim and team

Thank you Tim and team. We had a flawless experience with them when selling our house. Tim would always return my calls, put my mind at rest and was honest with us all the way. His not just an estate agent his a friend who is on your side all the way. Thank you 😊 xx

July 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Debbie and Alan. Thank you so much for your kind words. We are so pleased that you were happy with the way your sale was handled and with our transparency throughout the process. We hope you both have a fantastic time in Ireland and we wish you all the best for the future!

Rated 5 out of 5 stars

What an incredible experience

What an incredible experience! Tim, Frances and Charlotte made the whole experience far less stressful for us. Not only were all of our questions asked quickly, they kept us informed throughout the whole process. I really can’t recommend Mockford and Hunt highly enough. Thank you for all your hard work.

July 9, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi there. Thank you so much for your great review. You have been a pleasure to work with and we are so pleased for you and your family that everything has gone through. We wish you all the best for the new chapter in your lives!

Rated 5 out of 5 stars

Thank you to Tim and co.

Thank you to Tim, Frances and Charlotte for all their help in selling my house. Communication was great and Tim was honest with me at every step of the way. Unlike some previous selling experiences I’ve had, I always felt like he was working for my best interests, not his or the buyers. I’d definitely recommend Mockford and Hunt to anyone. Pro-tip - always pick the independent agent over the chain.
(Edited to add, it’s saying I’m in the US but it’s because I’m on holiday and my VPN is playing up, this is definitely an honest review for Mockford and Hunt in Ashford, Kent)

July 3, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Lindsay. Thank you very much for your great review. We appreciate that whilst selling a home can have elements of stress involved, what sellers really want to know is the absolute truth about what is going on and that way, even delivering news that isn’t always what you want to hear, it helps to give you the confidence that you can entrust us to do the right thing by you. By keeping you fully in the picture, you’re not left wondering and worrying about what may or may not happen. Whatever the news, we believe that honesty and great communication is key every time! We are so pleased that we’ve now got you through to completion and we hope this allows you the freedom to start the next chapter in your life.

Rated 5 out of 5 stars

Tim and Charlotte were exceptional

Tim and Charlotte were exceptional.
We switched from our first estate agent as we felt they were not supporting us in selling our home in the way we wanted.

Tim was a breath of fresh air in comparison. He was incredibly friendly and knowledgable from the get go, addressed all our concerns and spoke to us on a real level. He doesn’t do try to do the sales talk to you like others do, instead he’s honest and trustworthy and you sense he won’t steer you wrong.

He got the job done and sold our house in a matter of a couple of weeks. We couldn’t be happier with his support and we wouldn’t be in our new home today without him. Mockford and Hunt were superb. Thank you for everything.

June 28, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Shannon. Thank you so much for your positive review. We are so glad you you were happy with our service and that you felt like you were in good hands throughout the process. We hope you are settling in well to your new home and we wish you all the best for the future.

Rated 5 out of 5 stars

Excellent Professinal Service

I live in London and just bought a house in Ashford through Mockford and Hunt. I can truly say that I have had the most positive experience with them. Throughout the home-buying process, Mockford and Hunt were incredibly communicative and helpful. The initial introduction by Tim was very professional and his knowledge of the local area was not only impressive, but for someone like me who is new to the area, he provided a sense of reassurance. Tim’s expertise – and that of his team in providing a personalised service was very effective. Overall, Mockford and Hunt responded promptly to calls, questions and queries. I was kept informed at every stage of the process and developments. I would not only recommend Mockford and Hunt, but would most definitely use them again in the future.
Beverley Parchment

June 21, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Beverley. Thank you very much for your glowing review. We are so pleased that you were happy with our involvement throughout the process. We know it's not always easy moving to an unfamiliar area but we hope that with our guidance and advice, it's made it an easier process for you. Any help or advice you need in the future, please do not hesitate to ask and we hope by now that you are enjoying renovating your new home, ready to move in to.

Rated 5 out of 5 stars

**** BEST Estate Agents *****

A massive thank you to Tim, Frances and Charlotte!! We couldn’t be happier with the service we got from Mockford and Hunt. We purchased our home through them and we were kept up to date throughout the whole process, and we really felt that we got that personal touch. Our journey with our buyers solicitor wasn’t straightforward at all, but Mockford were on hand to offer advice and quite frankly stop me going crazy! I don’t think we could have got through the last couple of months without their support and guidance.
We are now in our dream home, and would not go anywhere else in the future! Best estate agents by a mile! 100% recommend.
Thank you
James & Holly

June 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi James & Holly. Thank you so much for your heart felt review. We know the process wasn't an easy one by any means but we are so glad that you found us to be supportive the whole way through. We are genuinely so happy for you all that you can now start enjoying your new family home together. All the best for the future and if you ever do it all again, ( many, many years from now), you know where to come!

Rated 5 out of 5 stars

Easy and quick communication.

Easy and quick communication.
Help us along the way step by step with purchasing our first home.

June 14, 2024
Unprompted review
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Reply from Mockfordandhunt

Thank you very much for your positive review. We know that buying a home for the first time can be a daunting prospect. This is why we try to give our buyers as much information as possible so that you know what to expect along the way, helping to take any likely stress out of the situation. We hope by now you have settled into your new home and we hope you have any years of happiness there.

Rated 5 out of 5 stars

Thorough and Personal

Known Tim for many years and he has a very thorough and personal touch. No phone call is too much for him and he will fight your corner, which is what is required in these times. Great use of technology and staying in touch. Definitely recommend

May 24, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Dave. Thank you so much for your great review. Always glad to help and I hope you are settled in and are enjoying the short walk to work.

Rated 5 out of 5 stars

Dear Mockford and Hunt,

Dear Mockford and Hunt,
Thanks again for all your hard work in moving forward so quickly, the purchase of our new home.
Without your efforts, we would have remained in the temporary rented accommodation longer than the budget would allow. Five weeks !! Amazing! The money saved went towards redecorating the new property throughout, next will be two log burners to future proof the rising cost of gas! Then a workshop and store in the garden. Myself and Harvey are enjoying living in the village, his three minute walk to school is a massive bonus for him and no more school runs for me!
You will have to drop by for a cuppa.
Thanks again, Tom and Harv.

February 2, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Tom and Harv. It's so lovely to hear from you. I was only wondering the other day how you were getting on there. It's such a lovely home you have there and the renovations sound fantastic! We'd love to come round and have a look. It sounds like you have both settled in amazingly well and we're so pleased for you both. Here's to a bright looking future! Hopefully see you soon.

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