Mockfordandhunt Reviews 

285
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

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5.0

All reviews

(285)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuine, proactive and understanding!

On Saturday my partner and I viewed 8 properties through multiple agents and without a doubt Tim stood out massively in comparison to the other agents we had met with. He really listened to us and on the spot thought about another property we could consider. Not only did he mention other options, he found the time in his already busy day to show us the other property that same day! By far the most efficient and proactive agent we have dealt! We are first time buyers but if we had something to sell we know exactly who we would go with to get the job done!

April 13, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Freya and Harry. Thank you so much for your great review. It's always lovely to hear heart felt reviews and we are so pleased that we were able to give you the time you deserve to help maximise your chances of finding the right home for you both. Whilst we know you have now found with another agent, we wish you all the best with your purchase and if you ever need our help again in the future, you know where to come.

Rated 5 out of 5 stars

Exceptional estate agents!!!!

Wow! Sometimes the smaller businesses exceed the big companies by many milestones. Mockford & Hunt are exceptional estate agents! I was blown away by their round the clock service, their meticulous attention and their outstanding customer service. There was never anything too small or too big to ask of them and they were always ready to help at all times. The sale process for the flat I bought through them took a lot longer than usual but they stood by both myself and the seller and together we forged through the obstacles to arrive at a successful and amicable sale for all parties involved. Never underestimate the smaller guys. You will often be amazed by the quality of service you receive because they operate on a human level! With them, computer never says no! 👍🏼👍🏼👍🏼

April 15, 2024
Unprompted review
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Reply from Mockfordandhunt

What a fantastic review. Thank you so much. We know this took a long time to get through and there were many obstacles along the way but with perseverance, we are so pleased to know that we got it all through for you. It's a great property and we know this will be a fantastic investment for you for many years to come.

Rated 5 out of 5 stars

Amazing team

The whole team were amazing. Tim, Charlotte and Frances were all so supportive and helpful throughout our experience. Our case was very prolonged however the team were very vigilant and helpful with everything that we needed to know.

April 12, 2024
Unprompted review
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Reply from Mockfordandhunt

Thank you so much for your positive review. We were glad to be on hand and help throughout the conveyancing process which we know had a lot more to it than most sales. We're so pleased that it's finally gone through for you and you can enjoy moving on to the next chapter in your life.

Rated 5 out of 5 stars

Very Highly Recommended

I cannot thank Tim and the team enough for everything they have done for us through our house sale. From the very beginning they were transparent with all fees, very personable and knowledgeable and always available to talk . The sale was no means a smooth process and I can confidently say without Tim it wouldn't have happened. He personally kept it together, communicating with everyone in the chain and solicitors whilst managing stress levels. I
couldn't have expected such high standards and personal commitment to getting this across the line and will forever be grateful. I highly recommend Mockford and Hunt to anyone looking to sell their house.

March 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Josh. Thank you so much for your kind words. You and Beth were a pleasure to work with and we are so pleased that you managed to secure your dream home. It's not always easy when there are complications in the chain but we do try our best to resolve issues and we are so pleased that with a bit of thinking outside the box, we were able to get it over the line for you. We hope you are all settling in and enjoying your new home together.

Rated 5 out of 5 stars

Thank you, thank you, thank you!!

Mockford and Hunt were absolutely incredible with our house move. I can’t praise them highly enough. The sale of our house was not straight forward at all, was extremely stressful most of the time and Tim was fantastic with his communication and made us feel so comfortable. I could update him at 10pm, and he would reply with updates at all hours when I never expected such high standards. I’m really grateful for Tim’s hard work and determination to get us across the finish line. Everything was 11/10. Thank you so much again!

March 18, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Louisa. Thank you so much for your great review. We are so pleased that you are happy with how we dealt with the progression of your sale. It's a shame when like yourselves, some customers own estate agent's don't actively pursue things and we know just how frustrating this can be. Fortunately, we were glad to be able liaise with yourselves and other parties involved in the chain to ensure that you were kept up to date and to get you all to that vital moving date. We're so pleased that it's now gone through and we hope you are all very happy in your new home.

Rated 5 out of 5 stars

5 Star Experience

Tim, Charlotte and Frances were fantastic throughout our buying process. Great communication at all times via a Whatsapp group which is much more convenient than email.

A special thank you to Tim who not only helped us with buying our new property but the advice he gave us along the way with selling our other properties as well the the extra mile he took to secure the property which at one point looked like it wasn't going to happen

Highly recommend anyone to buy/sell through Tim and his team as you will get a great service with a human touch which many bigger estate agents are lacking

March 13, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Ross. Thank you so much for your great review. We are so glad that you are now in your new home. We know the sale took a while to go through but with perseverance and chasing, we got there in the end. We hope both you and Ellie settle in well and have many happy years there together!

Rated 5 out of 5 stars

Look no further than Mockford and Hunt

If your looking for the best possible experience friendly but professional look no further than mockford and hunt.After having a really horrible dissatisfied time with wards whom I thought were a very reputable company but in reality were absolutely useless not bothering to give me any feedback after the 2 viewings I had in 5 months having trapped me into a 20 week contract and by the way wrote the contract in such a way that I missed the part about them getting their full percentage regardless of what the eventuall selling price was,So thank goodness I had the good sense to sign with mockford and hunt as Tim especially for me made the selling of my home painless and fun but the whole team are great always there for you whenever you need them no problem is to much.

February 29, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Trisha. Thank you so much for your great review. You are a pleasure to work with and we are glad that we have restored your faith in estate agents. Providing the best personal service is what we strive to achieve and it's always great to hear how it's made such a difference to our customers. We look forward to progressing your sale and purchase and getting you moved.

Rated 5 out of 5 stars

Buyer Experience

Amazing experience with our recent purchase. Absolute transparency with clear and regular updates on various stages of purchase. Thoroughly professional, Highly recommended.

January 26, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Arun. Many thanks for your positive review. Using the WhatApp group has certainly made life easier to keep you fully in the picture and I'm glad you've found this to be useful. We are so pleased that you have now completed and we hope that you are settling in well to your new home.

Rated 5 out of 5 stars

Excellent Service!

An excellent, quick and responsive sale and process. The WhatsApp group was great and the team provided superb customer service. Thank you!

January 31, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Sam. Completing in less than 6 weeks is always a good success story. We're really glad the sale went through so quickly for you, despite being over the Christmas break and that it was a hassle free move. Please feel free to come back to us if you ever need our services again.

Rated 5 out of 5 stars

Personable and fantastic estate agents

Superb service from start to finish.
I am relatively new to house buying and selling, as this was my second home purchase. Unfortunately we had a very complicated and difficult chain, however, these estate agents helped us through all the drama to make it as smooth as possible. Small details such as a WhatsApp group that is viewable at most hours of the day by the team for any queries means that these guys are worth the money... I feel that with a "normal" estate agents, the communication would simply be nonexistent. This was apparent from my observation of the other estate agents involved in the chain. I cannot reccommend Tim, Charlotte and Francis enough!

January 25, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Aidan. Thanks you so much for your glowing review. We hope both you and Rutangi have now settled into your new home in Essex and the move eventually went okay. Sometimes chains can be more complex than we would like, however we are really glad that it all came together in the end. All the best for the future.

Rated 5 out of 5 stars

Successful sale, purchase and move

Mockford and Hunt guided our elderly parents successfully through a sale, purchase and move. A difficult prospect when you’re in your 90’s. As a family, we are truly grateful to Tim and his staff for their professionalism, honesty and attention to every detail. If we were to move in the future we would not hesitate to use their services again. Our parents are extremely happy and well settled in their new property.

December 20, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Michael, Penny and Wendy. Thank you so much for your great review. We are delighted to hear that both Colin and Joan have settled in well. We hope the lack of stairs is making life a lot easier and that you all have peace of mind knowing that they can get about now with ease.

Rated 5 out of 5 stars

Fantastic, Trustworthy Team

Where to start,we were lucky enough to find Tim after having our home valued by another agent and booking a viewing with Mockford. From the first conversation we felt completely at ease, Tim took the time to really get to know us and what we wanted to achieve. Tim, Frances and Charlotte were on hand via WhatsApp throughout the day even responding on their days off.
Mockford sold our home in difficult times following only three viewings! We cannot thank you all enough for all your support and laughs throughout the process.
Our family members have said they will be going straight to Mockford & Hunt without a doubt when they choose to move.

Please don't hesitate, make the call and put your trust in Tim and the team they certainly will not let you down.

Thanks again Tim, Frances and Charlotte you are all amazing.

Kellie & Steve

January 17, 2024
Unprompted review
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Reply from Mockfordandhunt

Hi Kellie and Steve. Thank you very much for your kind words. It's always quite humbling to hear such lovely comments. We hope preparations for the wedding go well and we're looking forward to sampling some of your home-brew! All the best.

Rated 5 out of 5 stars

Simply the best shop no further

Without a doubt this has been the best estate agent I have used. I sold and bought through them. The communication was fantastic, day evening I send a WhatsApp with progress and Tim.or another member of the team respond very quickly. Gosh you have set the bar high team well done brilliant service received 👏

December 21, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Brian. Thank you so much for your great review. It was a pleasure working with you, not just on your sale but also on the purchase of your dream home which we hope you will thoroughly enjoy.

Rated 5 out of 5 stars

first time buyers

Tim and his team made buying our first home a far easier experience than we ever could have imagined. Attentive, personable and always available - their service really does set them apart from your average estate agent. We can’t recommend them enough! Thank you Tim, Charlotte and Frances!

December 8, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Toby and Ciara. Thank you so much for your review. It's so satisfying when we're able to be part of the process and helping our buyers with their first home. The three of us wish you both all the best and would love to return to your home if you ever think of selling as I'm sure you will have made many changes.

Rated 5 out of 5 stars

Brilliant after sale support and…

Brilliant after sale support and consistent support throughout the purchase. Reliable and responsive.

December 18, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Norma and Troy. It took some time but we were so glad you were able to move in before the festive period. We know that you will love your new home and we hope that you will have many happy years living there.

Rated 5 out of 5 stars

Successful sale

Mockford and hunt sold our property in a difficult market. They gave us good advice to expedite the process and gave us regular progress reports. They were professional and trustworthy.

December 12, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Susan and Mark. Thank you so much for putting your trust in us and allowing us to help you sell the flat. We can confirm that the buyers are both extremely happy and have settled in well.

Rated 5 out of 5 stars

Highly recommend Mockford and hunt

Highly recommend Mockford and hunt! Tim and his team have been very helpful professional and kind .I will definitely use Mockford and hunt again! Thanks again x

November 28, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Wen and Kiko. Thank you so much for your great review. It was a pleasure dealing with you and helping with your purchase. It is such a great property and definitely an ideal investment.

Rated 5 out of 5 stars

I can highly recommend using Mockford…

I can highly recommend using Mockford and Hunt.I am a first time buyer and Tim was extremely supportive from the start. Tim and his team were always available to give me advice through the next steps of my house purchase. Thank you Tim ,Frances ,Charlotte

November 14, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Tom. Thank you so much for your review. It's not always an easy process when tenants are involved but we are glad that you are in and we're confident that you have already made some changes to your home. You and your whole family were a pleasure to deal with and I'm sure our paths will cross again one day in the future.

Rated 5 out of 5 stars

we were very pleased with the service…

we were very pleased with the service we received. They were so helpful and kind and kept us informed all the way through. We cannot recommend them too highly.

November 4, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Roger and Pauline. Thank you so much for your positive review. We are pleased that you were happy with the service. You have been a pleasure to work with throughout the process. If you ever need our help again in the future, you know where we are!

Rated 5 out of 5 stars

Recent purchase experience

It's been a long nearly 6 months process in completing on our 1st house. But can't fault the service we received from all members of the team. Frances, Charlotte & Tim have responded to our questions, queries and moans when it has dragged.
Nothing was too much trouble, and with us living out of the area when we wanted to visit the property at short notice it was always facilitated.
The estate agents were an integral part for us as intermediaries between our sellers, their solicitors and us. Providing information that we struggled to get elsewhere.
It was a very personable, honest and friendly service we received. We would use their services in the future. Thank you so much.

October 7, 2023
Unprompted review
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Reply from Mockfordandhunt

Hi Gemma. Thank you so much for your heart felt review. It's always so great to hear such positive comments about our service. You've been a pleasure to work with and we are really made up for you that you are now in your new home. We hope your short commute to work will give you that better work life balance and we wish you both all the best for the future!

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