Mockfordandhunt Reviews 

284
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

284 reviews

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5.0

All reviews

(284)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and Caring Estate Agents

Tim and Frances both had to be involved during our sale and they were outstanding, both professional and empathic. Tim also gave us support and advice on our purchase which was invaluable. From day 1 of us meeting Tim to our last message he was attentive and engaged. Having a WhatsApp group ensured we had speedy and responsive answers and action, I'm sure that couldn't be beaten. We're so pleased we chose this Independent very experienced Estate Agent as it was obvious both partners in the business cared and demonstrated enthusiasm and diligence.

December 18, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Andrea. Thank you so much for your glowing review. We are genuinely so happy for you and David that you are now all moved to Devon and are able to enjoy the next chapter in your lives. We are glad that you thought us to be helpful along the way and we really hope that you have settled in well to your new home. We wish you all the very best for the future and thank you for giving us the opportunity of helping you move. You have both been a pleasure to work with.

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly.

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questions promptly and compassionately. Excellent idea of having a WhatsApp group as cuts the response time down and they keep you posted at every stage. Many thanks for all your invaluable expertise in this matter.

December 22, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Trudy. Thank you so much for your great review. It's always good when things go to plan and having secured an offer on your first batch of viewings and consequently completing 7 weeks later, it doesn't get much better than that. We're delighted that it all went through before Christmas giving you one less thing to think about over the festive season. If you ever need our services again in the future, you know where we are!

Rated 5 out of 5 stars

No 1 estate agents

I cannot recommend Tim and Frances highly enough, from start to finish they have been professional, excellent communicators and overall honest, we had a few difficult scenarios that we’re dealt with by them efficiently and effectively. If you are moving to and from the Ashford and surrounding area these are the estate agents you need to use.
100% recommendation.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gem of an Estate Agents

I can not thank Tim and Frances enough for the professionalism and help for the purchase of our new home.
This has been a long and drawn out process but through it all these two gems have helped/supported and gone above and beyond, often doing other peoples work of chasing and offering the solution to the problem that really was not theirs to sort.
We have been guided by Frances and Tim every step of the way and nothing was to much trouble.
Every call/message/email was answered in a timely manner which is second to none when you are purchasing a house.
A Whatsapp group between us all was set up from day one, communication was never a problem.
Mockford and Hunt are a gem of an estate agents that go that extra mile and this really makes them stand out from the crowd.
Thank you again for the outstanding service, we could not have done it without you both.
K& N

December 4, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Karen and Nick. Thank you so much for your glowing review. We know this has not been an easy time to say the least with a number of uncommon issues arising along the way and certain solicitors not making life easy across the chain. With perseverance and determination between us all, we have got there and are delighted that you have now exchanged and can look forward to moving day!

Rated 5 out of 5 stars

Cannot recommend them enough!

We had a fantastic experience with Mockford and Hunt as first-time buyers. Tim and Frances supported us every step of the way and made the whole process feel much less daunting. They set up a WhatsApp group early on, which made communication incredibly easy and kept us updated throughout. Whenever we had questions or concerns, they were quick to respond and always reassuring. Their professionalism and friendly approach helped make everything as stress-free as possible from start to finish, completing in just over 8 weeks! We couldn’t be happier with the service and cannot recommend them enough!

November 21, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Tom and Alisha. Thank you so much for your glowing review. It's always great to work with such lovely people and we are really glad that you found our guidance to be helpful. Buying a home for the first time can be full of so many unknowns and so we do like to keep our customers in the loop about what happens next and what to expect and when. We've found it makes the process of buying a home a much more pleasurable experience so that you can get caught up in the excitement of it all and not worry about the paperwork. Congratulations again and we wish you all the very best in your new home!

Rated 5 out of 5 stars

What can we say ⭐️⭐️⭐️⭐️⭐️

What can we say? Without a doubt the number one estate agents around, Tim & Frances are a fabulous team, the whole of Mockford and Hunt are fabulous, from start to finish and we were only buying from them! Honestly we wished we dealt with them for selling, such lovely people also who listen and answer questions, who will ring you back and who will help with whatever the can. Just brilliant and a massive Thankyou 🌟🌟🌟🌟🌟

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you

We want to say a big thank you to Tim and Frances for making our recent home buying experience so easy and stress free. They were helpful and very accommodating when arranging viewings. They also gave us lots of help and advice and the whole process was incredibly quick from start to finish. We would definitely recommend them.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Mockford and Hunt - amazing team

We just purchased a house through Mockford and Hunt, and couldn’t be happier. From the stress free viewings, to the WhatsApp chat to keep on top of things, Tim and Frances were great. Thank you both!

October 31, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Caitlin. Thank you so much for your positive review. We're glad that you found our service to be stress free and straight forward and we're delighted that you are now in your new home .We hope you are both very happy there and if you ever decide to do it all again you know where we are!

Rated 5 out of 5 stars

Exceptional Service - Highly Recommend Mockford & Hunt!

We recently sold our house with Mockford & Hunt and the service was absolutely outstanding. From start to finish, the entire process was managed with a level of professionalism, expertise, and personal care that far exceeded our expectations.

Tim and Frances' market knowledge was brilliant and their advice on how to best present and price our property led to a straightforward stress free sale.

What really sets Mockford & Hunt apart is their communication. The use of a WhatsApp group, specifically set up for us, meant communication was instant and messages were replied to very quickly.  Mockford & Hunt are an estate agent who will work hard for you.

Highly Recommend.

October 31, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi David. Thank you so much for your glowing review. You have both been a pleasure to work with and we are really pleased that not only did your home go under offer very quickly but from offer agreed to completion, it only took 8 weeks to get it all done. We're delighted that you can now move forward and look to the future. If you ever need our help again, you know where we are!

Rated 5 out of 5 stars

Buying our new home

We had a great experience working with Tim.
He was always available to answer my questions and made the whole process smooth and stress-free.
I’d definitely recommend him and Mockfordandhunt agency to anyone looking for a reliable and helpful agent!

October 10, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lacrimioara. Thank you so much for your great review. You have a great home there and we hope you will both be very happy. When you ever decide to do it all again in the future, you know where to find us!

Rated 5 out of 5 stars

Excellent experience

We had Mockford and Hunt as our estate agents when we purchased in 2021, and then for our sale and purchase in 2025. I cannot fault them, they are very communicative and understanding. Would always use them and trust their advice. Thanks Frances and Tim!

September 26, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Georgia. Thank you so much for your great review. It was lovely to work with you both again and to help you move on to your bigger family home. We wish you all the best in your new abode and we look forward to seeing the renovation pictures!

Rated 5 out of 5 stars

Wonderful service

Tim and Frances were amazing throughout the whole buying process. They kept me updated, updated all parties involved and made sure to chase whenever it was needed. I’d highly recommend them.

October 3, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi there. Thank you so much for your great review. We are so glad that you were happy with our service and have now completed on your new apartment. If you ever think of moving again, you know where to find us!

Rated 5 out of 5 stars

Had great service

Had great service from Tim and Frances with sale of my property always there if you need to chat or moan.

September 26, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Lisa. Thank you very much for your positive review. We're so pleased that you have now completed and you can enjoy your new home. Whenever you decide to buy again in the future, do let us know and we'll do all we can to help. We wish you all the best and we look forward to hearing from you again when you are ready.

Rated 5 out of 5 stars

Highly recommend, 5* experience

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to ever worry about communication as we were constantly kept in the loop. Would highly recommend to friends and family.

September 26, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Charleen. Thank you so much for your great review. We're really pleased that you were happy with the service and took full advantage of the sellers WhatsApp group which certainly does make the art of communication so much easier. Congratulations on selling your home and we wish you all the best for the future!

Rated 5 out of 5 stars

Only agent I’d use or recommend

From first moment we met Tim we realised we were real getting a person and not a salesman. Honest, open and upfront, excellent communication and got our tricky little chain move through very quickly.

September 25, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Richard. Many thanks for your positive review. Between us, we managed to pull out all the stops and get it through in 10 weeks which for a chain, is pretty good going. We are so pleased that you are now in your new home and we wish you all the very best for the future.

Rated 5 out of 5 stars

10/10 Estate Agents

Although Mockford and Hunt wasn’t our direct estate agent, they have gone above and beyond for us, and I honestly don’t think things would have gone as smoothly without her help. From the start, their communication was helpful, clear, and consistent — often keeping us better informed than our own agent and solicitors! They chased progress tirelessly, kept everyone in the loop, and managed to solve issues which no one else was owning.

What really stood out was how professional yet approachable they were. As first time buyers we felt genuinely supported by someone who wasn’t even directly working for us, but they went above and beyond to keep the whole chain moving forward. That level of dedication seems to be unheard of, and we’re extremely grateful for it.

If you want an estate agent who combines efficiency with real care for their clients (and the rest of the chain), I couldn’t recommend Frances and Tim more highly. They made a stressful process so much easier, and I’d happily work with them again in the future.

September 22, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Amy. Thank you so much for your glowing review. It was great that we were able to communicate directly even though you were buying our buyers property. With the situation in the chain and certain solicitors dragging their heals, it felt only right to keep you fully in the picture and I'm sorry that your own agent was not able to help in this way. It's so often the case that moving home becomes much more stressful when you don't know what's going on and we fully appreciate that which is why we do our all to keep everyone in the loop and help make the situation more tolerable. We are so pleased that we have now exchanged and you can look forward to moving day! We wish you every happiness in your new home and when you do it all again years from now, you know where we are to help.

Rated 5 out of 5 stars

Professional, caring and supportive

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone and at times dedicated their own time to assist and guide us. We would highly recommend using Mockford and Hunt and if we ever decided to sell we would definitely be knocking on their door.

September 19, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Emma. We know this hasn't been the easiest of purchases to get to completion but with a lot of chasing along the way, we all managed to get it done still within a reasonable timeframe. We are so pleased that you are now in your new home and are able to start planning for your exciting new future. We'd love to see some pics once you've done the renovations and we wish you good luck with the work.

Rated 5 out of 5 stars

The estate agents to put your trust in.

My Father and I used Mockford and Hunt for the sale of my childhood home. The reason I was so keen to use them was because, my Dad had not bought or sold a house in 30 years - he was entirely new to the process, and I knew from my first conversation with Tim that he would guide my Dad through the situation with patience, and zero judgement. Tim and Frances held our hands through the sale, updating us both separately (me on whatsapp and my dad on the telephone) every step of the way. The sale wasn't simple - but it was the other estate agents in the chain who just didn't seem to be 'on the ball'. I think the most important emotion to feel towards an estate agent is trust - trust that they'll get the best deal for you, and trust they'll keep everything ticking along without you checking every other day. The trust we had in Frances and Tim was phenomenal. Would recommend to anyone.

September 19, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Holly. Thank you so much for your heart felt review. Helping our clients is what we love most about our job. From experience, we know how much of a differential there is out there when it comes to service levels within the industry. When we set our business up, providing the best personal customer service was the pinnacle of what we wanted to do. We honestly feel that we treat our clients like we would our families and we never grow tired of knowing that we've done our absolute best in helping people move on to the next chapter in their lives. It has been a pleasure to work with you and Richard and if you ever need our help again in the future, you know where we are!

Rated 5 out of 5 stars

5* company

Tim is clearly very passionate about his work and has been such amazing help. Although I did not sell through Mockford and Hunt, Tim was always on the other end of the phone providing me with any questions I had. Would recommend 5* service

September 18, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Stuart. Many thanks for your positive review. Whilst we were only able to help later on in your process of moving when you got in touch with us, we were more than happy to give you some advice and guidance and we were delighted to hear that you got the right outcome. We wish you all the best in your new home and if you ever need our help again in the future, you know where we are.

Rated 5 out of 5 stars

The most helpful estate agents we have every worked with

Tim and Frances have been amazing. We moved over 200 miles away and left an empty property with a few problems. They supported us at every step, kept us well informed and advised us as to how to proceed quickly. Friendly and professional at every step of the way.

September 19, 2025
Unprompted review
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Reply from Mockfordandhunt

Hi Emily. Thank you so much for your great review and for entrusting us to look after your home. Having had a few obstacles in the way, we have always managed to come up with solutions and we are delighted that you have now exchanged and you can look forward to future. We wish you all the very best and if you ever need our advice when you come to buy a property, you know where to find us.

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