easy to process online. Its been a while since I took insurance out with with Motorcycle Direct and there seems to be so many more add on's this year its become a minefield of extras.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price.Everything was very straitforward. The only problem I had was when trying to print my certificate. The background would print but not the text. I did overcome this in the end by making a sc... See more
Company replied
Not a bad experience, eny questions you have to go through a chat box no direct phone line but that was ok.
Company replied
Chose because of reasonable price. Doesn't start for 3 weeks. Hopefully will never need to claim.
Company replied
Company details
About MotorCycle Direct
Written by the company
MotorCycle Direct was founded in 1997, with the aim of providing bike and scooter insurance solutions. The company was formed out of a commitment to offer the best service at competitive prices to riders in the UK.
We have built up an extensive knowledge of the UK's motorcycle industry together with a comprehensive understanding of bike insurance. By building relationships with the UK's major insurers we are able to find the best quotes whilst retaining our independence and expertise to offer customers the products they need.
Naturally, this type of industry knowledge and extensive coverage means we cater for most models on the market, and we are also able to offer a service that fits the individual biker. MotorCycle Direct was born out of an enthusiasm for bikes and our success rests on getting this across to our customers - whatever bike they ride. VISIT WEBSITE
Contact info
Midland Way, BS35 2JX, Thornbury, United Kingdom
- www.motorcycledirect.co.uk
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quotation for cost of policy was par…
Quotation for cost of policy was par for the course. The amount of information required for my quotation was surprisingly little and perhaps a little worrying.
January 16, 2026
Reply from MotorCycle Direct
Hi Mrs Simmonds
We can see that we have your policy set up, and that your policy documents have been sent out via download. Please could you check them to make sure your information is correct, and let us know if there are any changes you would like to make.
Thanks
MotorCycle Direct
Good price but that’s not what everyone wants
Had a year with them and made no claims.
Very difficult to talk to a human.
And talking to the bot very frustrating.
Prices are very good but what I want is human contact.it took me 11 minutes to get though and then it is not a UK centre.
January 13, 2026
Unprompted review
Reply from MotorCycle Direct
Hi James
We are sorry that you found it so difficult in talking to us, but can assure you that we are located near Bristol and have no call centers outside the UK.
MotorCycle Direct
Reply from MotorCycle Direct
Hi Andy
Thanks for taking to time to leave a review, and for the great feedback.
Ride safe!
MotorCycle Direct
Hi - Refund
Hi,
I just took out your insurance but having done a little more digging into the details I realised that the breakdown cover you offer I.e the company you use had terrible reviews so I am not satisfied.
I called in and decided to cancel my policy as I was well within my cooling off period. Thinking that I will get a full refund but it turns out that there is a cancellation fee of £40??!!! This is ridiculous and a con simply!!! I called to cancel within 3-4 days of taking out the policy so if you want to charge fairly then do so for 4 days etc. pro rata the cost and deduct for 4 days.. Your team member was not willing to accommodate my Request for a full refund.
I find this a money making scam.. I would have agreed to the penalty had I been outside my cooling off period.
Also having read the review online mostly positive only when taking the policy out but looking at the review when people have been going through claims says a lot about how you deal with your customers… concerning really when it comes to making a claim!!
My request is still under review and I hope you will consider my request to refund in full.
Thank you.
January 13, 2026
Reply from MotorCycle Direct
Hi Ali
We have added your review to the complaint that was logged on your behalf, and our complaint handler will be in touch shortly.
Many thanks
MototCycle Direct
the website took a little bit of…
the website took a little bit of navigating & kept trying to direct me to set up a d/d eventually I managed to make one payment
January 16, 2026
Reply from MotorCycle Direct
HI John
Thanks for your feedback about it difficult to pay for your policy in full, this will be looked into.
Ride safe!
MotorCycle Direct
So easy to do online took about 10…
So easy to do online took about 10 minutes and very reasonable price
January 16, 2026
Reply from MotorCycle Direct
Hi Chris
Thanks for taking the time to leave us a review and for the 5-stars! We are very glad to hear that you were happy with the price of our product., and found it so easy to set up your policy with us.
Ride safe & we’ll be here if you need us!
MotorCycle Direct
Good price good product meets my needs.
January 16, 2026
Reply from MotorCycle Direct
Hi Stanley
Thanks for the great feedback!
MotorCycle Direct
Renewal quote.
Great competitive price and took 5 minutes to set up without any problems. My last insurer couldn’t even be bothered to send me a renewal quote, I had to call them up to sort it.
January 15, 2026
Reply from MotorCycle Direct
HI
Thanks for the great feedback, we are glad that it was so easy to set up and that the price of your product suited you.
Ride safe!
MotorCycle Direct
Good price.Everything was very…
Good price.Everything was very straitforward. The only problem I had was when trying to print my certificate. The background would print but not the text. I did overcome this in the end by making a screen shot and printing from that.
January 16, 2026
Reply from MotorCycle Direct
Hi Peter
Thanks for the feedback, and we are glad that you did manage to get your certificate printed off. If you need any help with that in future, please contact us via our live chat and we will be able to assist.
Ride safe!
MotorCycle Direct
Super simple
January 15, 2026
Reply from MotorCycle Direct
HI Susauraj
Thanks for the feedback, we are glad to found it so simple to set up your policy with us.
MotorCycle Direct
Very fair price for older riders 👍
January 14, 2026
Reply from MotorCycle Direct
Hi Stuart
Thanks for taking the time to provide great feedback!
Ride safe!
MotorCycle Direct
Very easy and good level of cover for a…
Very easy and good level of cover for a great price
January 15, 2026
Reply from MotorCycle Direct
Hi Paul
Thanks for rating us 5 stars. We are glad that you found it so easy to set up your policy. We hope we continue to impress!
MotorCycle Direct
Easy to follow and set up and very good…
Easy to follow and set up and very good value for money
January 15, 2026
Reply from MotorCycle Direct
Hi William
Thanks for the great feedback about our website being easy to follow and we are glad that you are happy with the price of our product.
MotorCycle Direct
Unapologetic and no patience to…
Unapologetic and no patience to actually talk through what has happened. Over messages but can tell the tone was didn’t care and couldn’t be bothered. Will avoid using motorcycle direct in future and will tell all my friends and family the same. On top of this, to renew I’m looking at doubling my premium this year!!! Wtf!!!
January 15, 2026
Unprompted review
Reply from MotorCycle Direct
Hi
Please could you contact us via our live chat facility so that we may look into this for you, as this review does not supply any contact details or name.
http://www.motorcycledirect.co.uk/contact
Many thanks
MotorCycle Direct
Very straightforward process with good…
Very straightforward process with good support.
January 14, 2026
Reply from MotorCycle Direct
Hi Jonathan
Thanks for the great feedback, We have passed on your comments about the great support to the agent involved.
Ride safe!
MotorCycle Direct
Once all details had been logged the…
Once all details had been logged the results came very quickly
January 13, 2026
Reply from MotorCycle Direct
Hi Wayne
Thanks for the feedback, we are glad that you found our website so easy to navigate, and you got the result you were looking for.
MotorCycle Direct
Reply from MotorCycle Direct
Hi Patrick
Thanks for the positive feedback on our website.
Ride safe!
MotorCycle Direct
excellent experience
January 13, 2026
Reply from MotorCycle Direct
Hi
Thanks for the great feedback!
MotorCycle Direct
Reply from MotorCycle Direct
Hi Paul
It is great to hear you found the process so straight forward, thanks for the feedback!
MotorCycle Direct
Excellent value-for-money.
January 12, 2026
Reply from MotorCycle Direct
Hi Brian
Thanks for the 5 star review, we are glad that you are happy with the price of our product.
Rise Safe & we will be here if you need us!
MotorCycle Direct
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