Mr Clutch Reviews 4,110

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Rated 5 out of 5 stars

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

Rated 5 out of 5 stars

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Rated 5 out of 5 stars

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service. Quick, efficient and friendly . Thank you

February 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Graeme Robinson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Went for a clutch change....

My husband booked my car in for a cluch change at the Acton branch. The guy, working on reception, was super friendly and helpful. I will definitely use them again as I received great service and would definitely recommend them. See you in 500 miles! Thank you.

February 19, 2026
Unprompted review
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Reply from Mr Clutch

Hi Peggy,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brake disc shield

Great people went in with a rattle noise all sorted in a few hours.👍👍👍👍👍

February 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Clayton Branagan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good experience fast and friendly

Good experience fast and friendly

February 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Hussein Kambi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Consistently good and reliable.

Been using mr clutch crayford and gravesend, depending on availability, for years. Always been impressed as they do the work they say theyre doing, cant be beaten on price and take care of your car.

February 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 4 out of 5 stars

Tyres and brakes check

Very good prompt and helpful friendly service as always.😊

February 23, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paul,

Thank you for taking the time to provide your feedback.

As we’re committed to providing 5 star customer services at Mr Clutch, please could you send your booking details, and what we could have done to achieve a 5 star review, across to our Customer Services Team.

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great company

Good helpful staff , on time work , v friendly, great service , will use again,

February 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Gary Newton,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

They went above a beyond to achieve a…

They went above a beyond to achieve a result for me.

February 20, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rex Vaissiere,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent job.

February 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Milla Ivanova,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

MOT plus oil and filter change

I booked an appointment for 11:50am for an MOT together with an oil and filter change. After booking, I received an email asking me to drop the car off before 9:00am. As requested, I arrived before 9:00am and informed the receptionist about the email. He told me I could either leave the car then or return at 11:50am. As I was already there, I chose to leave it. I was then advised to collect the car between 1:30pm and 2:00pm. However, when I arrived at 2:00pm, I was informed that the work had not yet been completed and that the oil and filter still needed to be changed. I had to wait more than 30 additional minutes. I found this very disorganised. I do not understand the purpose of being asked to drop the car off before 9:00am if the work was not going to be completed within the advised timeframe. If I had been told to collect the car later (for example at 5:00pm), or if someone had called to inform me that they were running behind schedule, I would have understood. Instead, I was left waiting unnecessarily. In addition, when the car was returned to me, it was not left in a proper spot to leave. Overall, I found the service unprofessional, and this was particularly disappointing given that I paid £188 for the MOT and service.

February 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ricardo Bentini,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Had a great experience with Mr Clutch

Had a great experience with Mr Clutch - Enfield — friendly service, quick turnaround, and everything was handled smoothly. Really helpful team and good value. Would definitely recommend.

February 17, 2026
Unprompted review
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Reply from Mr Clutch

Hi Emine Yalchin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Went to several places for an estimate…

Went to several places for an estimate for my exhaust and was given prices £330 sown to £250 Mr Exhaust (Canterbury ) did it for just over £150 the service advisor was a lovely lady very friendly even though extremely busy the work was carried out efficiently by a very friendly technician

February 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Petula Stevens,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great customer service

Great customer service, easy to use website. Just had my car MOT'd no fuss, car passed and returned within 1hr and 10 mins. Fantastic!

February 17, 2026
Unprompted review
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Reply from Mr Clutch

Hi Mrs Elizabeth Chapman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Service & MOT ..... EXCELLENT

Service & MOT uncomplicated prompt polite

February 13, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stefan Przedrzymirski,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent

Excellent, efficient service from the garage in Enfield, fully recommend.

Bluelight card discount would be good too.

February 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stelios Chimonas,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

They are so helpful and offer a great…

They are so helpful and offer a great service. Would recommend and definitely use this garage again.

February 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jane Hornby,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

5* Oxford branch

I had an MOT done at the Oxford branch yesterday and the chap on reception could not have been more lively. Great attitude and the team were really helpful during my MOT, even letting me keep my car there for a bit so I could crack on with my day. After being messed around by other local garages I’ve finally found one I can trust. Defo found a loyal customer chaps well done.

February 14, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Connor Wines,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very efficient

Very friendly and efficient.

February 14, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kengi Chen,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I had an MOT done at Enfield…

I had an MOT done at the Enfield branch. All good - no pushy attempt to sell me further services, just a plainly stated advisory warning of potential future brake-pad issues. This is how it should always be.

February 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jon Bender,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Needed a clutch quickly

Needed a clutch quickly, got a quote online really fast, rang and accepted the quote, booked the car in the next day and now all done. Work done, car driving beautifully. Also you get a two year warranty on the work. Not sure about pricing as I needed the clutch replacing quickly so just contacted Mr Clutch

February 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Dawn Wright,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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