Mr Clutch Reviews 4,107

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Rated 5 out of 5 stars

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

Rated 5 out of 5 stars

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Rated 5 out of 5 stars

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

Great customer service, brilliant team in the Maidstone workshop and can't do enough to help.

March 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andy Haslam,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent company.

The staff are very friendly and gave great service. Kept me informed all the way and Fixed my car as required. I will definitely recommend them and use them when required in the future, A very satisfied customer.

March 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Leigh Williams,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Went there for another MOT as like I’ve…

Went there for another MOT as like I’ve done for years, Very friendly and helpful, I mentioned a minor issue nothing to do with the MOT but they still had a look and made some minor adjustments FOC which is why I would highly recommend this team
Thanks guys

March 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Clifford Broomfield,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Exceptional service from High Wycombe Mr Clutch…

The service from the High Wycombe branch of Mr Clutch is always exceptional. Communication is polite and efficient, the team are friendly and helpful and very knowledgeable. They always provide great honest service and I trust them totally with my car.

March 5, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andrea Baughan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brill from start to finish

From online booking, to needing a partial refund and moving my appointment to the service on the day itself - everything has been smooth and the gentleman who dealt with me very friendly and professional.

March 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Anna Robinson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Nice staff and very professional…

Nice staff and very professional service. MOT done and suggestions taken on board. They look like they care about clients

March 5, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natascia,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr.Clutch

Mr.Clutch, 'Bedminster Bristol.

Wife and I and our grown up kids, have all taken our cars to Alistair, Branch Manager and his team at the Bedminster Branch.

Alistair and his team are simply amazing, super helpful, and will always greet you professionally, and very friendly. We've had several issues with all of our cars, all of which have been very quickly and efficiently remedied and fixed by Alistair and his team.

Whenever there is a problem, we call, Alistair always has the 'can do' attitude- no problem or issue is never a too great for these guys. IN this day and age its reassuring and good to have such a reliable and localised garage on the doorstep.

We wont go anywhere else now, having had a few bad experience's from other companies close by who shall remain nameless.

Highly recommended, they have come along in leaps in the last year or so.

Well done Alister keep doing what you and your team are doing. 5******

February 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and professionalism as…

Great service and professionalism as always, been coming here for over 7 years and will continue. A+++

March 4, 2026
Unprompted review
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Reply from Mr Clutch

Hi Urmil Patel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Welcoming

Welcoming, helpful and prompt timing

March 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Anne,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service

Good service

February 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Flamur Hoxha,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick review of south croydon mr clutch…

Quick review of south croydon mr clutch , what I thought was going to be an expensive fix turned out to be a quick fix on the same day no charge and excellent service happy with the honest diagnosis and friendly service.
Thank you will recommend

February 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nicola Elliot,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service and communication phones…

Good service and communication phones before carrying out work and gave me the option to shop around. Thanks Steve

February 27, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Michael Smith,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service, fair & economic price

The website is clear and easy to navigate & book. The staff are friendly and always helpful. They have M.O.T'd & efficiently serviced our families cars for over 10 years.

February 26, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Peter Webber,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great major service and MOT

Great major service and MOT, done quickly and efficiently at a very reasonable price.

February 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ellie Isherwood,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Eaksy booking and good service

Eaksy booking and good service

February 26, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nick Badcoe,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Got a quick appointment for MOT

Got a quick appointment for MOT - carried out on time with good feedback- a small job had to be done - they completed this and retested on the same day at a good price - overall a good experience!!

February 25, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tom Ward,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service. Quick, efficient and friendly . Thank you

February 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Graeme Robinson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Went for a clutch change....

My husband booked my car in for a cluch change at the Acton branch. The guy, working on reception, was super friendly and helpful. I will definitely use them again as I received great service and would definitely recommend them. See you in 500 miles! Thank you.

February 19, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Peggy,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brake disc shield

Great people went in with a rattle noise all sorted in a few hours.👍👍👍👍👍

February 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Clayton Branagan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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