Mr Clutch Reviews 4,106

•

4.7

Car Service

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied

Company details

Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOTs.

Contact info

2 Priory Road, ME2 2EG, Rochester, United Kingdom
01634 717747
customerservices@mrclutch.com
www.mrclutch.com

4.7

Excellent

4K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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March 11, 2026

Unprompted review

Reply from Mr Clutch

Mar 12, 2026

Hi Mr David Waters,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Updated Mar 20, 2026

Would be 0 if allowed.

I am updating my review to reflect how my complaint has been handled.

After raising concerns about the work carried out on my vehicle, I have now been told by the company that they will not deal with or progress my complaint unless I remove this review. I have also been threatened to take it down.

To be clear, this is not speculation — this was stated directly by their Customer Relations Manager, and I have this in writing.

Rather than focusing on resolving the issue, the priority appears to be getting the review removed. Meanwhile, I remain out of pocket and the original problem required correction elsewhere.

I believe it’s important for others to be aware not only of the service provided, but how complaints are handled when something goes wrong.

March 5, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi Tara Mitchell,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Mar 11, 2026

Non Rip Off Centre!

Friendly,Informative,and Efficient!

March 10, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi Steve Suluk,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 10, 2026

5 star customer service every time.

5 star customer service every time.
MOT swiftly carried out, useful recommendations and costed quotes supplied too.

March 6, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi Tim Dixon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Updated Mar 10, 2026

Another good experience with Adrian

Another good experience with Adrian and Mr Clutch at South Chingford branch. Just had mot and full service.

March 9, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi Rob Davis,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 10, 2026

Had my MOT done at the Sittingbourne…

Had my MOT done at the Sittingbourne branch and was very happy with the service and helpfulness of the staff I would recommend

March 7, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi Brian,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 10, 2026

Problem with auto transmission leak.

March 10, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 10, 2026

Efficient and friendly service

Efficient and friendly service. MOT completed in around an hour and less expensive the more you use them. Happy to go back each year

March 10, 2026

Unprompted review

Reply from Mr Clutch

Mar 11, 2026

Hi Sarah Pallett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 9, 2026

The Leyton branch provides excellent…

The Leyton branch provides excellent customer service, always friendly and professional. I trust the team to carry out my repairs.

March 7, 2026

Unprompted review

Reply from Mr Clutch

Mar 10, 2026

Hi Dee Ryan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 9, 2026

Great service and customer experience…

Great service and customer experience as always

March 9, 2026

Unprompted review

Reply from Mr Clutch

Mar 9, 2026

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 9, 2026

New Manager

The new manager went out of his way to resolve issues. The previous manager was also very good and I'm glad to see a continuation of the good service.

March 6, 2026

Unprompted review

Reply from Mr Clutch

Mar 9, 2026

Hi Raouf Jundi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Mar 9, 2026

Great customer service

Great customer service, brilliant team in the Maidstone workshop and can't do enough to help.

March 9, 2026

Unprompted review

Reply from Mr Clutch

Mar 9, 2026

Hi Andy Haslam,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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