Mr Clutch Reviews 4,106

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Rated 5 out of 5 stars

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

Rated 5 out of 5 stars

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Rated 5 out of 5 stars

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Have been using Mr Clutch Nottingham…

Have been using Mr Clutch Nottingham for service and MOT for a number of years now,this year I decided to shop around for a major service and MOT. I checked around about 6 different outlets and found that Mr Clutch was very competitive plus I’ve always been pleased with there staff and service.So once again thank you Mr Clutch Nottingham see you next year hopefully 🤞

March 23, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terence Conway,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly helpful and efficient…

Very friendly helpful and efficient service.

March 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Julie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Booked MOT on the day and it took less than an hour!

March 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie Holden,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent customer service

March 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Craig Parkin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very helpfull and efficient service and…

Very helpfull and efficient service and staff

March 25, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Chingford Mr Clutch

I've used the Chingford branch of Mr Clutch for many years and found them knowledgeable, professional and always friendly

March 26, 2026
Unprompted review
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Reply from Mr Clutch

Hi Shavaunn Fearne,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service, fixed our fault expertly and in good time.

March 26, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rakesh Patel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great crew at bedminster Bristol…

Great crew at bedminster Bristol branch. Friendly and customer focused

March 23, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Martin Brooks,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great Team, and honest.

Its very rare I write a review, but felt this service received at Mr Clutch, deserves it!

After looking for a while for a Garage to be able to do MOT and a Top Service, I got recommended to use Mr Clutch, on "Lodge Causeway"

Was welcomed into the reception from a couple of the staff, what felt good already,
I already knew the car was possible going to fail as something wasnt right when driving it.
A couple of hours into it, this was confirmed, and I was pleasantly surprised at how cheap the repairs were going to be!

Although I couldnt collect my car until the following day, it wasnt a huge problem, as my car would be sorted :)
And so much more comfortable to drive

So a big thank you to all the staff at Mr Clutch - Fishponds Branch, for doing an excellent job, not rushed, and not charging the earth like other Garages!

March 19, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terry Garrett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Positive experience, would use them again

Online booking easy to navigate. Turned up on time for MOT, parked and left them the keys. Town centre a few minutes up the road so walked there and had a wander. Returned 45 minutes later just as they were finishing test. Found staff friendly and the whole experience hassle free. Will use them again

March 24, 2026
Unprompted review
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Reply from Mr Clutch

Hi Stephen G,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

All sorted no problems good service

March 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

MOT and Major Service on my ancient little car - still going!

March 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service!

Excellent !!
MOT done on time with no failures and was done in 45min
Thank you Enfield team!!!

March 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Karina Guerra,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

What’s the saying. Buy cheap buy twice!

After a visit there, I had to go elsewhere to correct their work so paid twice. Customer Service were so not bothered!

You want invoice no. 07511417**

March 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Stars of Crayford

Easy booking, easy drop off, easy payment, easy collection, and everything fully explained. Just what you want from a garage! Staff at Crayford are all very pleasant too.

March 19, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Amazing service.

Amazing service.

March 19, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Omar,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Thank you for the great service you…

Thank you for the great service you provide every time.

Leena

March 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Leena Brazier,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly service

Very friendly service , have been using this garage for years

March 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Pariagsing Takooree,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and painless

Quick and painless. Guy behind the desk runs a tight ship and everything runs smoothly. Many thanks

March 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Katrina,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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