Mr Clutch Reviews 4,106

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Rated 5 out of 5 stars

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

Rated 5 out of 5 stars

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Rated 5 out of 5 stars

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always going above and beyond to…

As always going above and beyond to exceed customer expectations highly recommended garage friendly efficient and well located

April 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nino Meriano,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Booked in service and MOT but then…

Booked in service and MOT but then found a problem that needed sorting quickly. Spoke to them and they managed to fit me in earlier and resolve the issue whilst doing MOT & Service. We're very helpful and accommodating.

April 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan Mason,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and efficient for a reasonable…

Quick and efficient for a reasonable price.

April 15, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alex,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and trust worthy

I’ve taken my car to Mr Clutch in Strood for servicing three years in a row now, and they’ve been consistently superb every time. They always do exactly what’s needed, keep me informed of any issues, and give clear, honest advice on what to do next.
You really can’t ask for more than that—great service from start to finish. Highly recommended!

April 15, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brian,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service. Greeted by friendly & professional staff.
MOT was completed within the timeframe quoted.
Would recommend to friends & family.

April 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sharon Tatlor,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I booked the day before

I booked the day before, dropped my car off, I was told that it would be ready in an hour, I returned pretty much an hour later on the dot and the car was ready. Staff were polite professional and helpful, would definitely recommend using, much better than service from Halfords

April 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful when car failed MOT at getting it fixed in a short space of time and providing the estimate required so I could claim under warranty.

April 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Service delivered as promised in every way.

Arrived a little before booked slot - no problem. Reception was easy, friendly and professional .
As I had another appointment, my vehicle was left and I was promised a call when work was complete. As agreed I received a call some 90mins later to confirm completion/vehicle ready for collection - excellent.

April 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony Golds,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good and quick service

Very good and quick service

April 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paula and Terri,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very good service

Very good service. Man on the front desk was very knowledgeable. My MOT was dont in less than an hour.
Great service at a good price

April 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I have been taking my cars here for…

I have been taking my cars here (Hemel Hempstead) for many years now and thought I’d give a review as my 15 year old focus just passed again. Very honest. Never up sell. Wouldn't take my cars anywhere else.

April 4, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Anthony Christofi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

needed all brake pads and discs…

needed all brake pads and discs replacing on car easy booking all work done same day working cheaper then all competitor's by £200.00 polite staff friendly excllent service will use again

March 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Barry Patrick,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Helpful team at Canterbury

Helpful team at Canterbury

April 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Anna Jackson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service, very happy with their work, great value

March 27, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from the team at Mr…

Great service from the team at Mr Clutch —professional, friendly, and clearly know what they’re doing. Highly recommend!

March 25, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Irina Plescan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and very competitive

Needed clutch on mini countryman replacing. Searched online for garage options and requested online quote from Mr Clutch.
Received quote promptly and was very competitive in comparison to others. I emailed to ask a couple of queries and they called me back direct to address. Managed to book car in for works for the following day and works completed the same day! Super impressed. Smooth service, efficient, professional. Charged as per the quote, no additional extras. Very pleased and would definitely use again and recommend to others. Thankyou to the staff at Kingston for making it such an easy process!

April 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rachel S,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service

Good service very polite and cared for the car

March 25, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs H Foreman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New clutch efficiently fitted for price…

New clutch efficiently fitted for price quoted, friendly accommodating staff

March 31, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant company Mr Clutch in…

Brilliant company Mr Clutch in Maidstone can't recommend them enough Bob the main man is just a breath of fresh air lovely kind man who sets your mind at ease with his kind down to earth and friendly nature Cars are a big deal and if your like me you literally rely on your car for day to day life Honestly can't praise them enough
If you want a good job done quickly and cheaply by competent and caring mechanics then go here you won't be disappointed Thankyou Bob we will be back

March 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tammy Ingram,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look