I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more
Company replied
We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more
Company replied
Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more
Company replied
Company details
Information provided by various external sources
Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOTs.
Contact info
2 Priory Road, ME2 2EG, Rochester, United Kingdom
- 01634 717747
- customerservices@mrclutch.com
- www.mrclutch.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly service
Very friendly service from guy on reception, fair price, MOT and any work done quickly
April 30, 2026
Unprompted review
Reply from Mr Clutch
Hi Jenna Duncan,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Previously used their Enfield garage…
Previously used their Enfield garage without issues, but my most recent experience was very disappointing. My car was damaged while in their care, and despite clear evidence, responsibility was initially denied and the matter was handled poorly, with dismissive communication and lack of transparency.
Although they eventually admitted fault after cctv footage and external ombudsman complaint, and paid for the repairs the process was unnecessarily stressful and drawn out.
Due to the noticeable damage and the way it was initially handled, I would not recommend this garage.
July 11, 2025
Unprompted review
Reply from Mr Clutch
Hi Linah M,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Reply from Mr Clutch
Hi Miss Natasha Bonsu,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Great honest service
Serviced my car offered a return without charge if my warning light returned. Very helpful and prompt service!
April 23, 2026
Unprompted review
Reply from Mr Clutch
Hi Danny Ryder,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Brilliant service
Brilliant service. Manager went out of his way to help
April 28, 2026
Unprompted review
Reply from Mr Clutch
Hi Darren Loftus,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Mint
Great price with excellent services. Drop my car this morning and get back before noon. New, branded quality parts have been replaced in the brake service. Highly recommended.
April 29, 2026
Unprompted review
Reply from Mr Clutch
Hi Jerry Cheung,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Great team at Mr Clutch.
The team at Mr Clutch, especially Steve were excellent - from taking the time to talk with me (repeatedly) at the quote stage, proactively warning me of issues with sourcing parts (not their fault) and during the work, they were excellent.
There were a few challenges with the car - they kept me up to date throughout the process, which was very confidence inspiring. I really appreciated the time they took to talk me through the work - knowing what is happening and having an understanding of the work I am paying for is something I really value.
April 24, 2026
Unprompted review
Reply from Mr Clutch
Hi Tom,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Reply from Mr Clutch
Hi Paul Day,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Good and great service
Good and great service. I brought my red countryman in to change clutch and oxygen sensor at the Kingston branch, the price was reasonable with excellent 5 star customer service. Thank you.
April 27, 2026
Unprompted review
Reply from Mr Clutch
Hi Michael Hsieh,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Fast and efficient as normal 👍🏻
April 28, 2026
Unprompted review
Reply from Mr Clutch
Hi James S,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Could've of asked for a more helpful…
Could've of asked for a more helpful garage. Best in medway.
April 21, 2026
Unprompted review
Reply from Mr Clutch
Hi Danny,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Wouldn’t go anywhere else!
I’ve been using Mr Clutch Reading for over 5 years now for servicing, MOT and the replacement of different parts, and I couldn’t recommend Mr Clutch enough! All staff are really helpful, friendly and welcoming, and they have gone above and beyond on multiple occasions to sort out different issues I have had. Prices are competitive too. I wouldn’t take my car anywhere else!
March 10, 2026
Unprompted review
Reply from Mr Clutch
Hi Georgia,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Had a new clutch and flywheel fitted…
Had a new clutch and flywheel fitted which they charged a bombshell for but on top, they broke a clip and put a split in my coolant tank,when I asked how much to have fixed they wanted £300 for. They also cut the wire protection casing which they didn't replace just wrapped them up so I all wasn't able satisfied customer.
April 1, 2026
Unprompted review
Reply from Mr Clutch
Hi Ryan Boyle,
Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.
Please can you contact our Customer Services Team, so we can fully investigate your concerns?
Thanks,
Mr Clutch Autocentres
Reply from Mr Clutch
Hi Kevin Brown,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Mr Clutch Crayford great service
Mr Clutch Crayford fixed the exhaust on my 2001 Toyota Previa really quickly, at a very good value for money price. The service received from the mechanics was very friendly and efficient. An overall great experience.
April 15, 2026
Unprompted review
Reply from Mr Clutch
Hi Gary Davis,
Thank you for taking the time to provide your feedback.
As we’re committed to providing 5 star customer services at Mr Clutch, please could you send your booking details, and what we could have done to achieve a 5 star review, across to our Customer Services Team.
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Always had a good experience and…
Always had a good experience and recently we had an emergency repair . Done by one of your mechanics very quickly due to a family bereavement .
April 20, 2026
Unprompted review
Reply from Mr Clutch
Hi Rojy Koshy,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Clutch fitted on a zaffia
Dropped car off before 9 finished by 2 as price quoted, would definitely use them again
April 21, 2026
Unprompted review
Reply from Mr Clutch
Hi Mr Ackland,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Reply from Mr Clutch
Hi Nadarajah Rathakrishnan,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Super helpful and gets the job done!
Super helpful and make you feel really welcome. I stopped off once for a small issue with my bonnet - which a very kind gentleman resolved in a matter of minutes with no fuss. Because of that interaction I took my car for an MOT and again was not disappointed. Customer service goes a long way & so does resolving things in a timely manner - so, thank you mr clutch Southend team!
April 17, 2026
Unprompted review
Reply from Mr Clutch
Hi Becky,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
Great service & advice from all at Mr…
Great service & advice from all at Mr Clutch Fishponds
April 17, 2026
Unprompted review
Reply from Mr Clutch
Hi Mrs Joanne Brown,
Thank you for taking the time to leave us a great review, we really appreciate it!
We hope to see you again soon.
Thanks,
Mr Clutch Autocentres
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