Mr Clutch Reviews 4,106

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many appreciate the clear communication, honest advice, and the efficiency with which work is completed, often noting quick turnaround times for repairs and MOTs. The customer service is frequently highlighted as exceptional, with people feeling respected and valued. However, some customers also noted issues with pricing, with a few mentioning unexpected cost increases or feeling that the prices were too high compared to competitors. There were also occasional concerns about the product, with some reviewers reporting that additional problems arose after repairs or that certain services, like battery health checks, were not performed as expected. A small number of people also experienced poor communication and a lack of transparency regarding the work being done on their vehicles.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the helpful, polite, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be reasonable, competitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product. Some customers experienced issues such as cars failing MOTs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days fo... See more

Company replied

Rated 5 out of 5 stars

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bea... See more

Company replied

Rated 5 out of 5 stars

We had our car repaired at Mr Clutch Bedminster – it needed a new gearbox and clutch. Alistair, the branch manager, was brilliant: super helpful on the phone, sent me a clear breakdown of costs, and e... See more

Company replied

Rated 5 out of 5 stars

Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects. Could not fault service or staff Will use agai... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Van broke down on a Saturday

Van broke down on a Saturday, 3.pm , alot of the garages have closed for the weekend , one call to Mr clutch , "yeah bring it in " , given a quote for best and worst case scenario for a new clutch. Had the van fixed and ready by 3 pm on a Monday. The enfield branch are life savers.

April 25, 2026
Unprompted review
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Reply from Mr Clutch

Hi Jamie Mcclory,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I just pass Mot today for my BMW 2010

I just pass Mot today for my BMW 2010, so the are honest .

May 15, 2026
Unprompted review
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Reply from Mr Clutch

Hi Andrejs Bidzans,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service.

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days for a thorough investigation and diagnostics check. It wasn't a massive job more a mini maintenance that was needed. I was only charged for the diagnostics check and told to bring it back immediately should the problem re-occur. Brilliant service from Mark and the Mr Clutch mechanics.

May 14, 2026
Unprompted review
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Reply from Mr Clutch

Hi Linda Clay,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Have been using Mr Clutch for a good…

Have been using Mr Clutch for a good few years now .
Would definitely recommend them for all needs of your car.

May 11, 2026
Unprompted review
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Reply from Mr Clutch

Hi Matthew Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch, Chingford

I have been using Mr. Clutch, Chingford branch, to MOT my family's cars for several years and have found them to be totally professional. The staff are pleasant and knowledgeable and the location is good.

May 9, 2026
Unprompted review
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Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly . very good communication

May 9, 2026
Unprompted review
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Reply from Mr Clutch

Hi Ian Anderson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

A faultless experience.

Dave the service advisor, was friendly and professional even though he was extremely busy trying to help everyone in the reception and on the phone. My MOT was carried out on time and the advisory items were explained in detail.
A faultless experience, highly recommended.

May 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi David Wolsey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great communication

Great communication, helpful staff, reasonable prices. Good all round garage whom I trust.

May 7, 2026
Unprompted review
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Reply from Mr Clutch

Hi Sarah,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

I had my car’s MOT carried out at the Enfield garage and I couldn’t be more impressed with the service. The staff were professional, friendly and knowledgeable. My car was returned in tip top condition and the thorough checks gave me a peace of mind. I highly recommend Mr Clutch to anyone looking for a reliable and trustworthy service.

May 8, 2026
Unprompted review
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Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly staff and professional…

Very friendly staff and professional MOT service. Will deffo be back.

May 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brett Temple,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Leyton, London E10 branch

I always go to the Leyton, London E10, branch for an MOT or car service. The mechanics there are great and always do a fabulous job... the manager, Frank, is very helpful and courteous ..

May 7, 2026
Unprompted review
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Reply from Mr Clutch

Hi Sam,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Luton 5*

Took my car to Mr Clutch in Luton with a suspected gearbox problem (as indicated by another garage), but Dave and team correctly diagnosed the issue as being an over-stretched gear linkage cable, replacement of which was certainly a lot cheaper than a gearbox repair. This is just the sort of service you want, proving Mr Clutch Luton to be a reliable and trustworthy garage. Now able to change gears without any issues and with total confidence. Very pleased with the outcome!

April 17, 2026
Unprompted review
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Reply from Mr Clutch

Hi Martin C,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Pleasant staff and good service

May 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mark B,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round

May 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Steven Plumer,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New brake pads

Guys did an excellent job cleaning my car's brake system and replacing brake pads. I know it was a lot of work because the system hadn't been cleaned long time. Excellent service.

April 30, 2026
Unprompted review
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Reply from Mr Clutch

Hi Lukas Ekstowicz,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Nice to have somewhere honest.

Nice to have somewhere honest.

May 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Gary Coomber,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Would highly recommend to stay away…

Would highly recommend to stay away from Mr clutch in chelmsford awful customer service i booked my car in for aircon regas and when i turnt up they told me i wasnt booked in! but they could do it but i would have to leave the car all day so i did and when i picked it up the price had changed from £120 to £150 for no reason!!

April 30, 2026
Unprompted review
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Reply from Mr Clutch

Hi Ashley,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

The nicest team around

The nicest team around. Mark is a true stand out as the manager. Super friendly and extremely helpful.

May 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Francessca Howard,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Easy to book in

Easy to book in, reasonably priced and great communication from a friendly team.

April 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stephan Smith,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service every year

Brilliant every year! Good price, cool discount codes and the manager is really excellent, he has such a positive attitude and always happy to help. Hope he's paid well as it's hard to find great staff these days! :-)Thank you!!!

April 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kate Clark,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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