The loan came at exactly the right time when I needed it most. The process was quick, with no time wasted everything was handled efficiently and smoothly. I’m really impressed with the service and wou... See more
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I’ve been so impressed with My Community Bank from start to finish. The application process was clear, straightforward, and far less stressful than with many other lenders I’ve dealt with in the p... See more
Company replied
I recently took out a personal loan from Community Bank, and I’m pleased with the overall experience. The application was simple and efficient. I applied online and received a quick response. The... See more
Company replied
Helped me out when I needed it, rediculouly easy process. Ok for some debt shuffling/short term, when banks wont lend, but interest rates extortionate.
Company replied
Company details
Written by the company
My Community Bank is an online Credit Union serving communities across the UK.
Contact info
30 Churchill Place, E14 5RE, London, United Kingdom
- 02033750221
- friends@mycommunitybank.co.uk
- www.mycommunitybank.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from My Community Bank
Hi Martin,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Maricel,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Nazya,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Happy girl
Helped me out when I needed it -
Quick easy & efficient- I had my funds the same day..
June 8, 2024
Reply from My Community Bank
Hi Susan,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
The worst company ever
The worst company ever. Keep the monthly payment up to date then sadly my partner lost his job and the income was reduced.
I reached out to them via email to propose a payment plan for 2 months and thereafter increase it to normal rates. They simply ignored all my emails and then started sending warning emails such as passing the arreass to debt collection etc. Please avoid this company!
August 31, 2024
Unprompted review
Reply from My Community Bank
Hi Miky,
Thank you for your review. We aim to provide excellent customer service and we are sorry to hear that you don’t feel that you received this. We’d appreciate the opportunity to talk this through with you. Please could you contact us on complaints@mycommunitybank.co.uk.
Kind Regards, My Community Bank
I was accepted a loan but because the…
I was accepted a loan but because the payment plan was not what I wanted I returned it. I want to pay off my loan within a year and not more than a year I was told to pay it off wait for a month and apply again and ehen I did I was refused a loan
May 29, 2024
They have been really helpful and the…
They have been really helpful and the money went into my bank straight away
May 29, 2024
Reply from My Community Bank
Hi Sadie,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Simon,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Was helpful quick desion easy too apply.
June 4, 2024
Reply from My Community Bank
Hi Maria,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Mark,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
super speedy…
So easy to apply for and super speedy putting cash into my account whole process only took minutes
May 30, 2024
Easy application and quick decision.
May 30, 2024
Reply from My Community Bank
Hi Natasa,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Great and quick service
Great and quick service. Would 100% use again. Thank you for everything
May 29, 2024
Great Communication
The constant communication on upcoming payment or any others changes. also the Application process was pretty strait forward,
May 28, 2024
Need to speed up the process and outline the information they need from the start.
It was easy to get the offer but they kept on asking for different information which they should have asked from the beginning rather than just do one step then ask for another step which took some time to finalise everything. They should be straightforward and ask for the following things first or show that these things are required before they can process the application.
May 17, 2024
Easy and simple to use
May 16, 2024
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