Mynewgazebo Reviews 

129
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I wanted one of their gazebos, and I mailed them to ask if I would be charged delivery to glasgow. Oh, guess what ! yup. No reply. So, I mailed them the same question again and added this was... See more

Rated 1 out of 5 stars

We purchased a 2.5m x 2.5m gazebo from this company. When we wanted to buy a replacement canopy we were told they hadn't any in stock until the following year. So we messaged again then to be told the... See more

Rated 1 out of 5 stars

Purchased the Buckingham 3m x 3m Gazebo Graphite Grey about a month ago. Easy to assemble. Only major problem after a light wind the canopy ties/Velcro taps are which can un-done due to poor adhesive/... See more

Rated 1 out of 5 stars

This company has rightly low reviews. The gazebo we purchased collapsed while we were under it. I did the right thing and contacted the company who do not take responsibility stating that I did not pu... See more

Company details

  1. Garden Center

Written by the company

Welcome to mynewgazebo.co.uk. We are one of the UKs leading manufacturers of quality garden gazebos, with over 20 years of experience in the industry of buying and selling gazebos. We have amassed a wealth of knowledge and created the perfect range to suit all tastes and budgets. having sold over 15000 gazebos you can buy with confidence est 2016


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1.5

Bad

TrustScore 1.5 out of 5

129 reviews

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1.5

All reviews

(129)

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Rated 5 out of 5 stars

Had a problem with my payment and a…

Had a problem with my payment and a lovely lady rang me to check everything was ok - great service all round . Received gazebo 2 days later and very happy with my purchase😊

April 3, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Dear Customer,

Many thanks for the great review!!

Rated 5 out of 5 stars

Good value for the price

Good value for the price, however I suggest you use much higher gauge metel for the base plate. It’s what bolts and holds the whole gazebo down. Another couple of supports in the middle of the 4mt sides would help strengthen th whole structure.

April 1, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Dear Customer

Many thanks for your review and comments taken on board!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, happy with gazebo
good buy

March 31, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Dear Customer,

Many thanks for a great review!!

Rated 5 out of 5 stars

Accurate description

Accurate description, on time delivery with good packaging and no damage, very pleased with this purchase, will definitely use this company again

March 31, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Dear Customer,

Many thanks for a great review!!

Rated 3 out of 5 stars

Damaged Gazebo when unpacked

This gazebo item arrived in very good time with package undamaged but inside one of the upstand corner pieces (B) was bent and dented due to high impact, presumed to have happened prior to packing. There are some sharp edges on the spot welds to avoid, so poor quality control before packaging. The roof fits poorly so that we are pretty certain that wells will form after rain and cause stretching resulting in further pooling, but we will see. Given a choice I would choose another manufacturer. Photos of the damage and erected product are available and we will contact the Company for a part replacement.

March 30, 2019
Unprompted review
Rated 3 out of 5 stars

Looked in box it was very well packed.

Looked in box it was well packed I hope this is indicative of good product, I wont know that till we unpack it and assemble it when the weather improves.

March 21, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Dear Customer,

We are a bit disappointing regarding this review as we have delivered swiftly and would have likes a review once you have the product in use?

Rated 5 out of 5 stars

Brilliant all way through from purchase…

Brilliant all way through from purchase to arrival even when I'd messed about and cancelled they refunded my money straight away then I re measured and ordered again I love it so strong thankyou

March 19, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Dear Customer,

Many thanks for the great review!!

Rated 1 out of 5 stars

Try try try as you might to buy

Website has good info but very annoying when on several occasions try to purchase and card details are declined. Works fine purchasing on other sites so know the problem is not my end. Missed sale. Don't know how after sales care is as I couldn't get that far.

March 15, 2019
Unprompted review
Mynewgazebo logo

Reply from Mynewgazebo

Hi there,
I am really disappointed to see this review. Our merchant has strict policies to avoid fraudulent payments. Having looked into your two failed payments I can see the reasons why your attempts were declined. We had many other payments completed that day and the days surrounding. If you would like to discuss this with myself please call me 01384 637526.

Rated 5 out of 5 stars

Gazebo.

Excellent Service arrived next day, gazebo was pretty easy to put up great quality love it great price also! Highly recommend.

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

Quality Product, First Class Customer Service.

Purchased the "Paris" gazebo to use as hot tub cover. Really pleased with purchase, easily assembled single handed in about four to five hours.
Quite a sturdy item once erected, and has withstood some pretty strong winds over last few weeks. Screwed structure to decking using wide base plates with three screws to each plate. Can verify product is fully waterproof, canopy and curtains are of better weight quality than some others on the market. My only very minor criticism,and really knit-picking, would be, maybe some extra velcro strips to hold canopy flaps in place, and some extra ties to hold curtains to poles would have been beneficial, I may even attach some myself.
Unfortunately, the canopy supplied had one velcro strip missing due to manufacturing fault which could have been easily rectified by myself. However, I contacted supplier and the customer service from "Mandy" was second to none. A new canopy was despatched immediately and received within three days.
Having owned gazebo for a month now, I would recommend the product and company to anyone.

November 7, 2018
Unprompted review
Rated 5 out of 5 stars

I got my gazebo delivered yesterday

I got my gazebo delivered yesterday, it went up quick n easy and it's super strong. I'm really happy with with, i bought it to go over my hot tub. Before making my choice I rang the helpline and I spoke to a really helpful gentleman to talked me through which gazebo is would be the best for the space I had. Cant fault it.

October 26, 2018
Unprompted review
Rated 5 out of 5 stars

Purchased a paris gazebo from…

Purchased a paris gazebo from mynewgazebo as my mum had one earlier in the year, fantastic, the gazebo arrived next day and went together perfectly, fantastic company would definitely recommed 5 stars

October 24, 2018
Unprompted review
Rated 1 out of 5 stars

Damaged Gazebo - Appauling customer service

Gazebo arrived in a damaged box, when opened gazebo it was dented all over poles and frame twisted

We reported this to the company and their lack of assistance was shocking to say the least, make sure you read every term and condition with this company as they will stick to every one by the letter, no doubt they will have everything covered to ensure they don’t have to assist in any way

From my experience I would never advise anyone to buy from this company 😡

October 24, 2018
Unprompted review

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