I ordered almond butter but instead of crunchy I ordered smooth one. I noticed that after payment so I quickly wrote to customer service to ask if smooth butter could be changed with crunchy. The feed... See more
Company replied
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Review summary
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I love your products, but please put size references for every model and what size the person on the photo is wearing, so we can better imagine and understand what to purchase.
Company replied
My son loves crème caramel, but he is diabetic. When I discovered your sugar-free caramel topping, I tried it and it turned out fantastic. It wouldn't be bad to advertise the crème caramel for diabeti... See more
Company replied
Here’s a polished version of your message: Thank You Note: I am truly grateful for this purchase. It has brought me great satisfaction, and I appreciate the quality and value it offers. Than... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.myprotein.bg
4.1
Great
221 reviews
Asks customers to review
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Thats great!!!
April 26, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Always changing packages, discounts, flavors, sizes, etc.
Good products. Very confusing website. Always changing packages, discounts, flavors, sizes, etc.
April 25, 2026
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Great value
Great prices for great quality products. The delivery was always smooth and faster than the provided estimate. Highly recommended!
March 28, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
products received with in 5 days
products received with in 5 days. happy with the service and will use again
April 23, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Delivery fee
I do not understand how could Box Now delivery cost 5 eur when it costs normally 1 or 2 eur at other companies and it is the cheapest possible way to ship something. It feels like a big disadvantage that made me cut off my order at the beginning or not trust they provide the correct fees for deliveries.
April 14, 2026
Reply from Myprotein
Hello
Thank you for leaving your review.
We love receiving feedback from our customers, and this will always be used to improve our services.
If we can assist you with anything, please don't hesitate to let us know!
Take care, and have a great day.
Kind Regards,
Kayleigh
Pre-workout shot is great
Pre-workout shot is great, literally dont go to the gym without it. MP has great bargains on some turnover stuff and I like to shop regularly and restock the stuff I like. 4 out of 5, because sometimes I get stuff I dont like at all.
February 18, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Fair pricing
Fair pricing. Excellent products. Fast delivery. One issue but it's not a big deal. I added a meal replacement and it showed up in my basket. it pushed my order into free delivery. but somehow it didn't show up in my bill or my confirmation email, yet it still gave me the free delivery even if I was under the total, so nothing negative just a website issue. The company is still amazing and for what they stand for.
April 14, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello
Hello, I would like to say that it is inconvenient that I cannot choose delivery to an office or parcel locker directly on your website. I am not always at home, so this makes receiving my order more difficult. Please consider adding this option to make ordering easier.
April 12, 2026
Reply from Myprotein
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Natalia
The products are high quality.
The products are high quality.
I like mostly when there are discounts.
Pictures correspond to the real product, fabrics are perfect. Great products
April 10, 2026
Reply from Myprotein
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Natalia
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Couldn’t pay with my trading 212 card and return process is not good
Couldn’t pay with my trading 212 card where I have cashback.
Edit: MyProtein have a great customer service and have already contacted me to resolve the issue
Edit 2 (18.04.2026): Return process is awful for me. Return form does not work for my order number and email. I write to them for support and they send me the return form link again. Then after another email, they send me another return form from which I can see there is no DHL office in my town so I should travel to another town in a work day only to return the parcel and this will cost me an off day and about 7 euro which I consider too much for an order above 100 euro. OR there is the other option to arrange return myself which I suppose is even more expensive...
April 7, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The discount for first order didn’t…
The discount for first order didn’t apply which was disappointing. I was lucky to have a discount code by an influencer.
April 2, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
easy to find what you're looking for
easy to find what you're looking for, detailed info on the products
March 27, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
N. / A
It is easy to place your order. However the last time I had issues with the delivery- I’ve paid for express shipping and received the goods after more than 10 days.. also the communication with the support was terrible
March 26, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Easy to navigate
Easy to navigate, the shipment is good, and everything I have ordered so far is of the highest quality.
March 22, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Great service and great products
I'm happy with my expirience in myprotein.bg Allways fast delivery, good discounts and great products!
March 20, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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